OutSystems Ltd

OutSystems Platform

OutSystems Platform is a low code development platform that allows business analysts and developers to create, deploy, and manage applications delivered via the web and via native mobile applications (iOS and Android). The product is cloud based, scalable, and able to accommodate even the most complex data integration requirements.

Features

  • Rapid application delivery platform for mobile and web apps
  • Visual-Development integration of any external data, Existing System, Packages, Cloud
  • Build apps once, one-click deploy with responsive design
  • Design responsive UIs visually; model databases, APIs, workflows, BPM
  • Supports mobile capabilities like geolocation, camera, notifications, cross-app integration
  • Extend, include and reuse Java, C#, HTML5, JavaScript, and CSS3
  • Automated continuous integration and delivery; consistency, impact and dependency checking
  • Source and version control; continuous integration; configuration management
  • Creates non-proprietary Java, .NET, HTML5/CSS3/Javascript and native mobile applications
  • One-click build and deployment; release management; lifecycle governance

Benefits

  • Enables 5x faster delivery/5x greater development, Ultra-fast, low/no-code visual development
  • Greatly simplifies process of building apps incorporating many data sources
  • Streamlined deployment accelerates delivery from dev. to test to production
  • Visual models accelerate understanding, enabling easier maintenance and effective controls
  • Enables “no-compromises” delivery of great user experiences in mobile apps
  • Leverage existing IP/code to increase value and speed development
  • Complete lifecycle toolset facilitates change management, user feedback, versioning, etc
  • Enhances developer skills, enabling them to meet new challenges
  • No vendor lock-in
  • Security and governance built-in

Pricing

£54000 per licence

  • Free trial available

Service documents

G-Cloud 10

806448107292874

OutSystems Ltd

Simon Shepherd

07771 805194

simon.shepherd@outsystems.com

Service scope

Service scope
Service constraints For all constraints please review Support Terms:
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_Terms
System requirements
  • Hardware: Intel Dual-Core CPU; 4 GB Memory; 80 GB Disk
  • OS: Microsoft Windows Server 2008/2012 R2
  • Application Server: IIS latest versions
  • Database: MSSQL 2008/2012/2014, Oracle 11gR2/12c
  • Browser End User: IE10+, Edge, Firefox, Chrome, Safari
  • Native Mobile Device: IOS8+, Android 4.4+
  • Mobile Standard Web Browsers: iOS7+, Android 4.1+, Windows 8+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical - 3 hours
Urgent - 6 hours
Normal - 2 business days
Low Priority - 5 business days

Standard 8x5: means 8 hours per day (within Business Hours), on Business Days, is included.

Extended Support Option for 24x7 (24 hours per day, 7 days per week), optional.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Enterprise (8x5, 8 hours per day within Business Hours, on Business Days) is included on the subscription prices.
Extended Support (24x7, 24 hours per day, 7 days per week) as optional for a cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Complete Online training available for free. https://www.outsystems.com/learn/paths/

Onsite training available for a cost.
https://www.outsystems.com/learn/classroom-training/

Documentation fully available online.
https://success.outsystems.com/Documentation
Service documentation Yes
Documentation formats Other
Other documentation formats Free Online Knowledge Base
End-of-contract data extraction Using ETL tools, or
via open API.
End-of-contract process Customer may renew the subscription for additional periods of 12 months, or detach the applications from the Platform on maintainable enterprise grade standard code.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Monitoring and Customer Self Service Scaling. Customer can receiver notifications of high usage to react accordingly. On premise/VPC customer can auto-scale.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Network
  • Other
Other metrics All infrastructure metrics on request via Support
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Databases
Backup controls Automatically in OutSystems Cloud. Customer controlled in on-premise installation
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability OutSystems Cloud availability is 99.9% by SLA. Availability in 2016 was 99.99%. If availability is not met, individual conversations would take place.
Approach to resilience Using the horizontal scalability service, OutSystems places additional front-ends in separate and isolated availability zones (but always in the organization-specified region). This has no performance impact on applications, since all availability zones in the same region are connected by special low-latency links. For the high availability configuration, an organization's production database instance has a “standby” replica in a different availability zone
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Any custom IDP and authentication method can be applied
Access restrictions in management interfaces and support channels Management Interface via authenticated users only (configurable by customer). Support Channel access only by pre-authorised users from customer.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • SOC 2 Type 1 (2016) and 2 (2017)
  • ISO 27001 in Q3 2017
  • ISO 22301 in Q3 2017
  • CSA STAR SAQ in Q3 2017
  • PCI DSS 3.2 SAQ March 2017

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC 2
Information security policies and processes Security Information Office is the responsible department for policies enforcement such as:
- Information Security Policy
- Operational Policy
- Acceptable User Policy
- Information Classification Policy
- Physical Security Policy
- Mobile Device and Remote Work Policy
- Third Parties Policy
- Incident Management & Response Policy
- Change Management
- Systems and Applications Development Policy
- Systems Hardening Policy
- Software Development Lifecycle Policy
- Data Privacy Policy
- Password Policy
- Bring Your Own Device Policy
- Mobile Device Policy
- Conduct Manual and Ethics Policy
- Access Control Policy
- Key Management Policy
- Remote Working Policy
- Risks Assessment Policy
- Business Continuity Policy

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configurations changes follow a formal approval process, with a predefined set of criteria that the approver must analyze and assess the risk before allowing the execution by a different OutSystems employee.
Change requests are duly recorded and compared against system activity during log review. Any unexpected change will trigger the Security Incident Management procedure.
All changes to the OutSystems PaaS normally fall into one of three categories: Standard, Normal and Emergency changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach OutSystems runs regular internal and external vulnerability scans on sample OutSystems PaaS infrastructures. The provision and update of OutSystems PaaS environments is highly automated, resulting in standardized configurations. This level of standardization dismisses the needs for vulnerability scans specific to each infrastructure, as the results and conclusions are transferrable across OutSystems PaaS infrastructures.
OutSystems installs updates of the operating system and application server regularly, and within 30 days in the event of critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach OutSystems monitors 24/7 critical system health indicators: HTTP/S requests of Service Center and Users applications, persistently high CPU usage, Windows Services running state (including OutSystems and IIS services), available memory, and disk space. Any suspicious value triggers either self-healing mechanisms or an alarm to the OutSystems Technical Support team.
The OutSystems security monitoring team will use a combination of tools and administrative procedures to handle alarms and logs of the
OutSystems platform and underlying infrastructure
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Security Incident response policy sets out OutSystems’s high level requirements for the business recovery of OutSystems’s Enterprise aPaaS assets in the event of a system breach. Specific attention is paid to the storage, processing or transmission of customer data.
Defines the Incident Response statement for OutSystems Enterprise aPaaS business.
Applies to all data processing operations for OutSystems Enterprise aPaaS business.
Outsystems Support Portal is the interface where customers can report and follow the incidents

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Amazon Web Services (AWS)
How shared infrastructure is kept separate With OutSystems Platform Enterprise Cloud, all environments are fully protected within a customers own Virtual Private Cloud (VPC). The Platform provides all the necessary isolation from the Internet and from other virtual networks inside the Amazon cloud.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £54000 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial is possible on request for up to 30 days period at no charge.
Includes cloud infrastructure and license.
Doesn't include support.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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