OutSystems Platform is a low code development platform that allows business analysts and developers to create, deploy, and manage applications delivered via the web and via native mobile applications (iOS and Android). The product is cloud based, scalable, and able to accommodate even the most complex data integration requirements.
- Rapid application delivery platform for mobile and web apps
- Visual-Development integration of any external data, Existing System, Packages, Cloud
- Build apps once, one-click deploy with responsive design
- Design responsive UIs visually; model databases, APIs, workflows, BPM
- Supports mobile capabilities like geolocation, camera, notifications, cross-app integration
- Automated continuous integration and delivery; consistency, impact and dependency checking
- Source and version control; continuous integration; configuration management
- One-click build and deployment; release management; lifecycle governance
- Enables 5x faster delivery/5x greater development, Ultra-fast, low/no-code visual development
- Greatly simplifies process of building apps incorporating many data sources
- Streamlined deployment accelerates delivery from dev. to test to production
- Visual models accelerate understanding, enabling easier maintenance and effective controls
- Enables “no-compromises” delivery of great user experiences in mobile apps
- Leverage existing IP/code to increase value and speed development
- Complete lifecycle toolset facilitates change management, user feedback, versioning, etc
- Enhances developer skills, enabling them to meet new challenges
- No vendor lock-in
- Security and governance built-in
£54000 per licence
- Free trial available
For all constraints please review Support Terms:
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Critical - 3 hours
Urgent - 6 hours
Normal - 2 business days
Low Priority - 5 business days
Standard 8x5: means 8 hours per day (within Business Hours), on Business Days, is included.
Extended Support Option for 24x7 (24 hours per day, 7 days per week), optional.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Enterprise (8x5, 8 hours per day within Business Hours, on Business Days) is included on the subscription prices.
Extended Support (24x7, 24 hours per day, 7 days per week) as optional for a cost.
|Support available to third parties||Yes|
Onboarding and offboarding
Complete Online training available for free. https://www.outsystems.com/learn/paths/
Onsite training available for a cost.
Documentation fully available online.
|Other documentation formats||Free Online Knowledge Base|
|End-of-contract data extraction||
Using ETL tools, or
via open API.
|End-of-contract process||Customer may renew the subscription for additional periods of 12 months, or detach the applications from the Platform on maintainable enterprise grade standard code.|
Using the service
|Web browser interface||No|
|Command line interface||No|
|Independence of resources||Monitoring and Customer Self Service Scaling. Customer can receiver notifications of high usage to react accordingly. On premise/VPC customer can auto-scale.|
|Infrastructure or application metrics||Yes|
|Other metrics||All infrastructure metrics on request via Support|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||Databases|
|Backup controls||Automatically in OutSystems Cloud. Customer controlled in on-premise installation|
|Scheduling backups||Supplier controls the whole backup schedule|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||OutSystems Cloud availability is 99.9% by SLA. Availability in 2016 was 99.99%. If availability is not met, individual conversations would take place.|
|Approach to resilience||Using the horizontal scalability service, OutSystems places additional front-ends in separate and isolated availability zones (but always in the organization-specified region). This has no performance impact on applications, since all availability zones in the same region are connected by special low-latency links. For the high availability configuration, an organization's production database instance has a “standby” replica in a different availability zone|
|Outage reporting||Email alerts|
Identity and authentication
|Other user authentication||Any custom IDP and authentication method can be applied|
|Access restrictions in management interfaces and support channels||Management Interface via authenticated users only (configurable by customer). Support Channel access only by pre-authorised users from customer.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||SOC 2|
|Information security policies and processes||
Security Information Office is the responsible department for policies enforcement such as:
- Information Security Policy
- Operational Policy
- Acceptable User Policy
- Information Classification Policy
- Physical Security Policy
- Mobile Device and Remote Work Policy
- Third Parties Policy
- Incident Management & Response Policy
- Change Management
- Systems and Applications Development Policy
- Systems Hardening Policy
- Software Development Lifecycle Policy
- Password Policy
- Bring Your Own Device Policy
- Mobile Device Policy
- Conduct Manual and Ethics Policy
- Access Control Policy
- Key Management Policy
- Remote Working Policy
- Risks Assessment Policy
- Business Continuity Policy
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Configurations changes follow a formal approval process, with a predefined set of criteria that the approver must analyze and assess the risk before allowing the execution by a different OutSystems employee.
Change requests are duly recorded and compared against system activity during log review. Any unexpected change will trigger the Security Incident Management procedure.
All changes to the OutSystems PaaS normally fall into one of three categories: Standard, Normal and Emergency changes.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
OutSystems runs regular internal and external vulnerability scans on sample OutSystems PaaS infrastructures. The provision and update of OutSystems PaaS environments is highly automated, resulting in standardized configurations. This level of standardization dismisses the needs for vulnerability scans specific to each infrastructure, as the results and conclusions are transferrable across OutSystems PaaS infrastructures.
OutSystems installs updates of the operating system and application server regularly, and within 30 days in the event of critical vulnerabilities.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
OutSystems monitors 24/7 critical system health indicators: HTTP/S requests of Service Center and Users applications, persistently high CPU usage, Windows Services running state (including OutSystems and IIS services), available memory, and disk space. Any suspicious value triggers either self-healing mechanisms or an alarm to the OutSystems Technical Support team.
The OutSystems security monitoring team will use a combination of tools and administrative procedures to handle alarms and logs of the
OutSystems platform and underlying infrastructure
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Security Incident response policy sets out OutSystems’s high level requirements for the business recovery of OutSystems’s Enterprise aPaaS assets in the event of a system breach. Specific attention is paid to the storage, processing or transmission of customer data.
Defines the Incident Response statement for OutSystems Enterprise aPaaS business.
Applies to all data processing operations for OutSystems Enterprise aPaaS business.
Outsystems Support Portal is the interface where customers can report and follow the incidents
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Third-party|
|Third-party virtualisation provider||Amazon Web Services (AWS)|
|How shared infrastructure is kept separate||With OutSystems Platform Enterprise Cloud, all environments are fully protected within a customers own Virtual Private Cloud (VPC). The Platform provides all the necessary isolation from the Internet and from other virtual networks inside the Amazon cloud.|
|Price||£54000 per licence|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Trial is possible on request for up to 30 days period at no charge.
Includes cloud infrastructure and license.
Doesn't include support.
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|