Q&A (Queries)
An organisation's most valuable asset is the wealth of knowledge stored within their workforce. Innovate your staff to suggest and submit Q&As to improve the services you provide. Better understand your staff by allowing them to reach out to others in the organisation for information.
Features
- Staff can submit Questions & Answers
- Configurable questions to trigger Q&As
- Workflow configuration & management
- Q&A campaigns/categorisation
- Colleagues can collaborate and vote on Q&As
- Dashboard for Q&A
- Real time social engagement
- SSO and Active Directory integration
- Intelligent real-time duplicate checking
- Idea promotions
Benefits
- Empower your staff from the ground up
- Capture the best ideas and share them with other departments
- Use the dashboard to understand engagement across the department
- @mention, #hashtag. sharing and commenting capability to enhance collaboration
- Workflow allows staff to track the progress of an idea
- Staff can vote on the best ideas to understand demand
- SSO integration increases adoption and engagement
- Assign staff the ideas administrator role to manage ideas
- Run campaigns for specific ideas
- Promote best ideas to the homepage or anywhere on intranet
Pricing
£1.67 a user a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@invotra.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 11
Service ID
8 0 6 3 8 8 9 4 7 9 9 3 1 6 5
Contact
Invotra
Paul Zimmerman
Telephone: +44 (0)20 3789 2900
Email: sales@invotra.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- All constraints are agreed as part of the mutually agreed Service Design.
- System requirements
- Modern personal computer
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our tickets are categorised into different priority levels, each with the corresponding response and target resolution time. The times listed below are the average response times. Priority 1 Level = 30 minutes Priority 2 Level = 1 hour Priority 3 Level = 4 hours Priority 4 Level = 8 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- At Invotra, service is everything. We take great pride in the ways in which we deliver a superlative service to our customers. Invotra Cloud Software customers will have a Technical Account Manager who will provide regular reviews of the customers service and SaaS performance. See our Invotra Cloud Software Service Definition Document for full details of our support levels offered.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Invotra is locally based and travels extensively throughout the UK to meet its many UK Government customers. Through regular face-to-face meetings, Invotra supports new customers with discovery, stakeholder engagement and training of intranet and digital workplace administrators. Invotra then supports the project management teams responsible for delivery. This extends to teams responsible for security and architecture, content and people data migration and integration into live service management teams. Throughout onboarding, Invotra provides detailed documentation for product descriptions, APIs and training. End user education is available as well.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Users can extract their data via the APIs at any point in time in the Service. If requested, Invotra will provide a zip file of this data at the end of the contract.
- End-of-contract process
- Any documentation or support required by a sufficiently competent developer will be provided to ensure a smooth off-boarding process.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- We have a carefully designed mobile interface that allows you to access all features that are available on desktop. In addition to this, we are able to offer our customer a social mobile application, allowing their staff to download and collaborate when on the move.
- Service interface
- Yes
- Description of service interface
- We have a service interface that is available to customers and can be provided if requested.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Invotra takes a large amount of pride in what we are doing to support accessibility within our Invotra products. Simply saying that we meet WCAG 2.1 ‘AA’ standards is not enough. We like to think that we aren’t just being compliant but we are creating an ‘accessible experience’ for all users. We not only rigorously test our product with a number of accessibility end users who have to use our product every day of their lives. The accessibility in our system is compliant to WAI 'AA' standards for all anonymous users who access the system, any further accessibility requirements for logged in users or administration screens can be agreed.
- API
- Yes
- What users can and can't do using the API
- Invotra has a connector framework that allows users to exchange all content inbound or outbound - freely exchanging information between systems, at no additional cost. Invotra is designed from ‘the ground up’ to be flexible enough to integrate into even the most complex technical landscape. Invotra provides a range of inbound and outbound connectors to ensure it can tie into other systems. In the event a team or department require a connector that is not available, Invotra will work with clients to develop one.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Invotra provides you with tools to create an intranet that meets the needs of your staff. As a Webmaster you'll be able to customise all aspects of the product from branding to IA. You can also assign privileged roles to certain individuals and teams to create content and use our In Place Editing (IPE) tool to customise the layout and widgets in their areas. There are different levels of customisation that can be achieved within Invotra all of which are documented and provided to customers as part of the onboarding stage. Each user will have a customised newsfeed that is populated with people, content, topics and groups that they are either following or a part of.
Scaling
- Independence of resources
- The platform is designed and scaled with excess capacity up to 50% above anticipated requirements of all customers. This is monitored and adjusted appropriately.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Invotra provides a supported analytics system that allows customers to run real-time reports to gather the metrics required. We also offer dashboards in the product to provide business intelligence (BI) data too. Our Live Service team will send monthly reports that detail key metrics like engagement statistics, service availability, incident volumes etc.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Invotra supports APIs for data extraction for all user data. These APIs are available throughout the contract.
- Data export formats
-
- CSV
- Other
- Other data export formats
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.5% uptime is guaranteed by Invotra for Invotra - UK Government pricing. In the event of a failure to meet the specified service levels a service credit can be applied for by the customer. The details of the service credits available are detailed in Invotra's Terms & Conditions. We have an alert document that details all types of alerts that are triggered. This can be provided.
- Approach to resilience
- Both high and low level designs are available to appropriately security cleared individuals upon request.
- Outage reporting
- Email alerts. We have an alert document that details all types of alerts that are triggered. This can be provided.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus
- ISO/IEC 27001 accreditation date
- 25/08/2016
- What the ISO/IEC 27001 doesn’t cover
- Everything is covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes set out by the International Standards organisation and as outlined in the requirements for ISO 27001:2013
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We are ISO 27001 compliant and have internal processes for any changes (BAU, expedited, standard changes). We also comply to supplier defined needs and client supplied needs. This information is made available in both high and low level designs which are available to appropriately security cleared individuals upon request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
- Incident management type
- Supplier-defined controls
- Incident management approach
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Other
- Other public sector networks
- GSI
Pricing
- Price
- £1.67 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Free trials are available upon request. Contact Invotra for more information.
- Link to free trial
- https://invotra.com/talk-to-us/
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@invotra.com.
Tell them what format you need. It will help if you say what assistive technology you use.