Vysiion Ltd

Managed Cloud Infrastructure

Vysiion’s scaleable, customisable Managed Cloud Infrastructure service enables customers to select the level of ITIL support and monitoring required for their OFFICIAL and SECRET (UKEO) environments within UKCloud, IBM, Microsoft Azure, Amazon Web Services (AWS) or private, community and hybrid cloud environments including solutions hosted in Crown Hosting hosting facility.

Features

  • Pay per server (VM)
  • Cloud agnostic service with customisable service options
  • ITIL aligned 24/7 service desk 24/7 NOC and Service Management
  • Operating system support, roles, features, patching, anti-malware, monitoring and backup
  • Managed application and network appliance support options
  • Server hardening and additional security measures available
  • Supports private, community and hybrid cloud environments including Crown Hosting
  • All system architectures supported e.g. those for Cyber Intelligence systems
  • VDI, identity management and security appliances
  • ISO27001 certified

Benefits

  • Accurately priced service based on the size of the deployment
  • Data stored and accessed securely
  • Accurate Management Information and frequent reporting
  • Supporting Government SME agenda
  • Supports OFFICIAL/OFFICIAL SECRET as standard and up to SECRET level
  • Supporting public, community and private clouds
  • On-premise support for private clouds in Crown Hosting
  • Flexible levels of management available to support any in-house skills
  • Can be bought alongside Vysiion’s other services or procured independently
  • Experienced SC Cleared staff

Pricing

£50 per unit per month

Service documents

G-Cloud 11

806040773548944

Vysiion Ltd

Caroline Andrewes

01249 446500

cloudsales@vysiion.co.uk

Planning

Planning
Planning service Yes
How the planning service works Vysiion will work with customers through a course of workshops and meetings to design and plan the implementation of the service.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • UKCloud Backup
  • Microsoft Azure
  • IBM BlueMix
  • Amazon Web services (AWS)
  • Private, community and hybrid cloud environments
  • Solutions hosted in Crown Hosting and Vysiion’s hosting facility

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Vysiion provides a comprehensive suite of support services to wrap around the customer's cloud service. This includes activities such as monitoring, patching, AV, protective monitoring, capacity management and configuration management. This can be procured for any cloud service including UKCloud, AWS, Azure and IBM Bluemix.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bespoke SLAs to suit customer requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Vysiion's support levels vary depending on what the customer requires. Further detailed information can be found in the service description. Vysiion will work with the customer to determine the most appropriate level of support balancing budget and requirements.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £50 per unit per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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