Bechtle direct Ltd.

RingCentral Office

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced UC features. It is a fully-featured, compelling replacement for hardware-based PBXs, also featuring innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, and others to improve business productivity.

Features

  • Telephony – rich PBX functionality for in/outbound calling
  • Web-Collaboration – screen-share / remote-desktop / video-conferencing
  • Highly scalable audio and video conferencing
  • Many user endpoints – desk phones, mobile and desktop apps
  • Advanced team collaboration – chat, integrated file sharing, task management
  • Advanced telephony features – automated call recording, hot desking, fax
  • Simple-to-use admin and user portals for self-configuration
  • Integrations with market leading SaaS providers eg. Google for Work
  • Federated accounts for simple management
  • Fixed mobile convergence

Benefits

  • Carrier-grade uptime and reliability
  • Geo-redundant, fault tolerant architecture
  • Highly scalable platform for any enterprise size or growth rate
  • Significant cost savings through consolidation of services
  • Improved productivity with innovative, market leading tools
  • Simple user experience across all devices
  • Seamless remote working and support for multi-site businesses

Pricing

£7.99 to £34.99 per user per month

Service documents

G-Cloud 11

805819353783942

Bechtle direct Ltd.

Ajay Arithoppah

01249 467944

ajay.arithoppah@bechtle.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to RingCentral is a standalone product. However with many out of the box integrations, RingCentral Office can be integrated with most business systems and applications companies use on a daily basis such as G Suite, O365 or SalesForce.
Cloud deployment model Public cloud
Service constraints RingCentral is a pure cloud solution and as such doesn't need any hardware.
System requirements
  • Internet access
  • Windows 7 or MAC OS 10.8 or later
  • 2 GHz processor
  • Minimum 1 GB of memory
  • 300 MB of hard drive space

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide email support with usual turnaround time of 8h.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels RingCentral packages include 24x7x365 support via email, live chat and phone.Our solution is cloud based and we offer comprehensive remote support. Should you require onsite support, our Professional Services team will work with you on the best solution.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full remote and onsite training as well as a wide range of guides and other user documentation.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video
  • Online community
End-of-contract data extraction When the contract end, users will be able to extract their data. All customer data is destroyed within 30 days of account termination and all internal confidential material is shredded or put in locked shredding boxes when they are no longer needed or if the applicable defined retention period has expired.
End-of-contract process The contract includes a licence fee per user per month as well as Professional Services cost (one off payment). Based on customer's requirements and needs there might be additional hardware costs for handsets for example.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service User experience is key for RingCentral. We spend a lot of time and effort
to bring an intuitive and consistent experience across all devices so users will not have t learn and re learn ho to use our solution. We provide the same look and feel, functionalities and navigations on all devices.
Service interface Yes
Description of service interface User experience is key for RingCentral. We spend a lot of time and effort
to bring an intuitive and consistent experience across all devices so users will not have t learn and re learn ho to use our solution. We provide the same look and feel, functionalities and navigations on all devices.
Accessibility standards None or don’t know
Description of accessibility Very intuitive solution
Accessibility testing Very intuitive solution
API Yes
What users can and can't do using the API RingCentral provides open APIs for developers to build communication into the applications and systems of their choice. More information on https://developer.ringcentral.com/.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation With RingCentral, users can chose the way they communicate by customising call configurations and call flows as well as setting up the devices of their choice for example.

Scaling

Scaling
Independence of resources RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. As a cloud solution RingCentral is highly scalable and provides service availability up to 99.999%.

Analytics

Analytics
Service usage metrics Yes
Metrics types RingCentral provides full call log and call recording details as well as call costs in the online management portal. We also provide live reporting at an additional cost, which provides full live reporting capabilities allowing for wallboards based on queue, group, team or individual reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold RingCentral

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach From the online management portal
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind.RingCentral guarantees up to 99.999% service uptime. We will share on financial compensation adjustments associated with underperformance upon request. RingCentral invests in a world-class Network Operations Center, which is monitored 24/7/365 by highly skilled engineers to support up to 99.999% availability.
Approach to resilience RingCentral’s architecture has multiple levels of inter & intra redundancy built into it. It’s designed to run in an active/active mode and seamlessly switches to the available data centre in the event of any failure. Service failover is tested regularly during system maintenance windows. In case of a local internet failure, all calls can fail over to mobile devices.
Outage reporting RingCentral’s network operations center (NOC) operates 24/7/365 to ensure optimal system configuration and service availability. Our engineers continuously monitor countless systems, metrics, and alarms. RingCentral uses 5 internal alarm levels to ensure reliable operations (presented here from lowest to highest importance): -Informational (take note, no direct action results) -Warning (watch and take action as needed) -Critical (immediately fix and/or escalate) -Service Outage (immediately fix and escalate) -Disaster (immediately fix and escalate through a live conference call regardless of day or time). RingCentral customers are immediately notified of issues and outages affecting their service. Customers are also notified when the issue is resolved, what the issue was, and how it was resolved.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Password protected.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • HIPAA
  • TRUSTe Privacy seal
  • CNI Compliant
  • ISO 27001 (datacentres)
  • Safe Harbour

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards • HIPAA
• TRUSTe Privacy Seal
• Safe Harbour
• CNI Compliant
• ISO 27001 compliance (data centres)
Information security policies and processes Security is a crucial component of the RingCentral system. The security of RingCentral’s cloud services encompasses multiple layers and many components, from policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operations processes, and the company’s security policies and governance practices. RingCentral is compliant with both SSAE16 SOC-1 Type II and SOC-2 Type II in addition to being PCI compliant. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest, and during transmission. Additional information of our security policy can be read at this link: http://netstorage.ringcentral.com/documents/security_policy.pdf

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach RingCentral’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach RingCentral uses Intrusion Detection Systems (IDS) to monitor network activity for suspicious traffic and attacks.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7.99 to £34.99 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial RingCentral provides a 14 day free trial which is a simplified version of RingCentral Office and will help you familiarise yourself with our solution, functionalities and look and feel.
Link to free trial https://secure.ringcentral.co.uk/office-v4.0/contact-information.html?mboxSession=1491575023083-374759

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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