Programmes and projects have multiple stakeholders, each with differing and competing interests; these tensions and differences can have a significant impact. IMD can help manage our customer’s stakeholders by identifying who they are, assessing their interest and influence and planning appropriate communication and management actions.
- Roadmap for stakeholder management improvement
- Stakeholder & communications management strategy & plan
- Stakeholder identification
- Stakeholder mapping and analysis
- Stakeholder engagement governance
- Robust assessment of existing stakeholder management processes and controls
- Stakeholder management aligned with industry standard methodologies: PRINCE2, MSP, MoR
- Identification of key audiences and communications messaging requirements
- Improved stakeholder management processes and procedures
- Identification of new and key stakeholders
- Increased stakeholder confidence in achieving desired outcomes
- Wider understanding of current or immediate impacts on a project/programme
- Improved communication to support successful delivery of projects
£330 to £1200 per person per day
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
IMD GROUP LTD
|How the planning service works||
IMD supports organisations through the assessment, development and implementation of stakeholder management strategies and plans within cloud services by conducting a review of their current processes, or supporting the development of new stakeholder management services, to support their ongoing business requirement.
Post completion of a review, we will provide support and guidance to implement actions and recommendations. We will work with the customer to implement these actions in a robust and timely manner to minimise any business impact. All risks and issues will be captured and sufficient mitigations planned for and managed.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||As part of the Stakeholder Management service, IMD can provide tailored stakeholder management training for individuals and teams to obtain PRINCE2, APMP, MSP, MoR (and other) certifications, ensuring that the best practice methods applied during the delivery of our service are adopted by staff with key skills and knowledge being retained following the completion of the contract.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||IMD’s Stakeholder Management service can be used to ensure that communication with key stakeholders is maintained throughout any cloud setup and migration project. By implementing robust stakeholder management processes and procedures it will mitigate the impact of any system failure, and/or downtime. Continuous communication with the customer's identified stakeholder community will support the mitigation of any business impact that could lead to unexpected disruption within the project.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Successful communications with the customer's key stakeholders is vital to the success at every stage of project delivery. Stakeholders are key to decision making and providing direction to support the project moving forward.
IMD will assess the stakeholders within the intended scope of the service and ensure communication mechanisms are valid to support the delivery of the service. Within the Stakeholder Management service, we will devise, assure and test communication plans, to ensure that stakeholder engagement is working effectively. We will assist in the production of key performance indicators to assess how effective the stakeholder management service is performing against the intended, or desired standard.
|Ongoing support service||No|
|Service constraints||None specific to this service.|
|Email or online ticketing support||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
For each engagement through GCloud 11, you will be provided with an IMD Account Manager who will be your central point of contact throughout the delivery of services. Where possible, we aim to provide you with an Account Manager who has experience operating within the relevant field associated with the engagement to coordinate the delivery of similar services.
In addition to the Account Manager, we endeavour to provide you with an additional layer of Account Support in the form of a secondary point of contact for each engagement. In this way, we mitigate the likelihood of having a single point of failure, and have mechanisms in place to maintain continuity of service.
Support will be provided remotely via email and phone for the most part, with the flexibility to arrange meetings on site or at our offices when needed. On site support can be offered during the working week where requests are made prior to proposals being submitted / individual call-off contracts agreed.
Your Account Management and Support resources are typically integrated into the delivery team and so costs are included within the proposal for each engagement.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£330 to £1200 per person per day|
|Discount for educational organisations||Yes|