MetaCompliance Ltd

MetaCompliance Enterprise Cloud Portal

MetaCompliance Enterprise is your one stop shop to cyber security awareness, compliance and privacy obligations. It encompasses all of MetaCompliance's suite of products including MetaPhish, MetaEngage, MetaLearning, MetaPrivacy and Compliance.


  • Forms based authentication to include non-network users
  • Hosted in Microsoft Azure
  • Single Sign On
  • Remotely accessible


  • Accessible any time, any place and on any device
  • Encourages user participation in compliance practice
  • Enables non-network users to complete compliance training
  • Saves time and reduces cost in compliance initiatives
  • Risk mitigation


£12500 to £117995 per instance per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

8 0 5 0 1 2 7 6 2 3 6 2 7 5 5


MetaCompliance Ltd

Robert Pickett


Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
  • Internet Explorer 11+
  • Google Chrome
  • Safari
  • Microsoft Edge
  • Active Directory Federation Services

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email or online ticketing support Yes Support response times Priority 1- Critical Problem Response time 2 hours Priority 2 - Moderate Problem Response time 4 hours Priority 3 - Low Level Problem Response time 12 hours Priority 4 - Minor Problem Response time 24 hrs.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat Widget Accessibility - WCAG 2.0 Level A compliant Users utilizing a screen reader are able to navigate through the widget Users interacting solely with a keyboard can fully interact with the widget Visually impaired users can interact with the widget in a high-contrast state Hover states for all buttons and links which can visually change when hovered over or tabbed to Messages received in live chat can be read out loud and verbally differentiate between the end user and agent Keyboard Navigation With the Tab (and Shift + Tab) keys, the widget icon can now be navigated to with the keyboard for visually impaired and blind users. The is possible because the Drift Widget Icon is land marked so a screen reader will list the chat widget as a functionality on any website that has it and make it easier to navigate. Accessible Rich Internet Applications (ARIA) supplements HTML with information about what different elements on the web page are, so that interactions and widgets commonly used in applications can be passed to Assistive Technologies when there is not otherwise a mechanism. Screen readers then have additional context about the webpage and can narrate exactly what is happening
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
The MyCompliance service is bound by the Microsoft Azure SLA, which offers a 99.9% service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Customers can contact our support team via our dedicated help desk number, or our dedicated support email address. This provides a single point of contact for MetaCompliance customers, and initiates the MetaCompliance support process for issue resolution. This contact automatically creates a support ticket, which is then allocated to the relevant support team to progress, as per our support level agreement (SLA), which can be provided on request.
Support available to third parties

Onboarding and offboarding

Getting started
When a customer has purchased one of the MetaCompliance products, our Support team will start the 5-step onboarding process.

1. On-boarding – Provision Customer tenant in line with services purchased. Initial Welcome call to introduce the MetaCompliance Project Team and begin the on-boarding process.
2. User Population – Successfully populate MyCompliance Cloud Site with required users. Manual upload or AD Synchronisation options available.
3. Product Training – Full Product training on all purchased modules.
4. Pilot – Assistance in setting up a small pilot to a subset of users ahead of going live to all users.
5. Go Live – Assistance & guidance provided on the go live to all users.

We can provide onsite or online training.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The MyCompliance service is based on Microsoft Azure and any data on the console can be easily retrieved and exported elsewhere if required. There is no cost associated with this.
End-of-contract process
The off-boarding process for MyCompliance is straightforward:

Step 1: Customer gives notice of termination of the service, three (3) months prior to the annual renewal date

Step 2: MetaCompliance will disable customer access to MyCompliance Cloud

There is no cost to cease using the service at the contract renewal date provided customers deliver three (3) months advance written notice of termination prior to said date.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Compatible operating systems
Designed for use on mobile devices
Differences between the mobile and desktop service
Dedicated mobile views for web portal.
Service interface
What users can and can't do using the API
We have a REST API for certain features of our software.
API documentation
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
User interface can be customised using different themes and styles.


Independence of resources
Microsoft Azure scalability.


Service usage metrics
Metrics types
Azure Application Insights to log application usage
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data via PDF, Excel and Image formats. Metacompliance can also assist in bespoke data exports.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • PNG
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The MyCompliance service is bound by the Microsoft Azure SLA, which offers a 99.9% Service level. In addition to this, MetaCompliance Ltd. operates a robust fault resolution process for customer support.

Further information on our best practice SLA for customer support can be found on our Service Definition documentation.
Approach to resilience
Available on request
Outage reporting
There is a public dashboard from the cloud service provider and we also provide email alerts to customers.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We have a well defined authorization scheme in our application. Management interfaces are only available to certain levels of administrators. Our support channel is managed within Salesforce service cloud and can only be accessed by certain support admins.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO27001 certified. Number 16236IS

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Metacompliance uses Agile Software Frameworks for developing our software. We track all requirements from design to release (along with bugs and testing) within Team Foundation Server. For any substantive change we will do a security assessment for the project and risk assess the project.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
For any substantive changes we request penetration testing from outside vendors and fix any medium and high risks directly. We are ISO27001 certified and have vulnerability management in our Information Security Management System.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We are ISO27001 certified, and because we run penetration tests regularly we find and fix potential compromises quickly.
Incident management type
Supplier-defined controls
Incident management approach
Our Incident Management process following ISO27001 and we are ISO27001 certified.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£12500 to £117995 per instance per year
Discount for educational organisations
Free trial available
Description of free trial
Trial versions are available.
The trial lasts for 14 days and is limited to 10 users/employees and to 1 Administrator.

Service documents

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