Arcus Global Limited

Arcus AWS Architecture, Design and Implementation Services

Arcus helps you use the AWS cloud in the most effective way; whether this is moving to AWS, or building innovative services, meeting your needs for security, compliance, scalability, availability and cost efficiency. Arcus' team of AWS qualified architects can analyse your requirements and deliver quality solutions on-time and in-budget.


  • High calibre, certified AWS Architects
  • Vendor Certified
  • Security Cleared
  • Customer Satisfaction
  • Innovative Solutions


  • Highly skilled, experienced team with deep and wide knowledge
  • Qualified Solutions Architects, Security Specialists, Developers and SysOps staff
  • Official and Official Sensitive solutions design experience
  • Focus on delivering solutions to meet our customers' needs
  • Multi-award winning


£595 per person per day

Service documents

G-Cloud 11


Arcus Global Limited

Karen Humphreys

+44 (0)1223 781254


Planning service Yes
How the planning service works We assist clients in the scoping and definition of the technology platform that will underpin customers' digital services. We apply enterprise architecture and service design techniques to determine the required functionality and how it can best be fulfilled – blending Amazon SaaS, PaaS, IaaS and existing customer assets to meet customer needs.
Planning service works with specific services Yes
Hosting or software services the planning service works with Amazon Web Services


Training service provided Yes
How the training service works We provide custom training both on native AWS and on our AWS products. This can be included in an implemention project.
Training is tied to specific services Yes
Services the training service works with Amazon Web Services (AWS) and Arcus products based on AWS

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Arcus offers a full setup and migration service including discovery, user (and technical) story development, commissioning/procurement of licences/services, core setup, configuration and development (with knowledge transfer options), integration, data migration, testing, training, release / DevOps and hypercare. In addition we have a separate service specifically to help buyers move from Microsoft Azure to Amazon AWS.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services primarily
  • We can design systems to integrate with other cloud technologies
  • Existing on-premise resources via our custom technology bridge, Cloud Causeway.

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Arcus works with external security and penetration testing agencies to assess the security of our architecture. We are also happy to work with your choice of agency.

Security testing

Security testing
Security services Yes
Security services type Other
Other security services Penetration testing via external agencies

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Any Amazon Web Services products. We provide Infrastructure, Operating System and Advanced levels of support with optional 24-hour cover. These are detailed in our Service Definition document.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The initial response is based on the priority of the request:
Critical: 10 minutes
High: 30 minutes
Medium: 30 minutes
Low: 1 day
Working hours in each case.
Further details on response and resolution times are provided in the Service Definition for our Arcus AWS Managed Support Service
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide 3 levels of support:
1: AWS Infrastructure only
2: Infrastructure & Operating System
3: Advanced (includes special security and more integrated working with your team)
24/7 add-on to any of the above levels.
See more detail in our Service Definition for Arcus AWS Managed Support Service.


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Amazon Web Services

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £595 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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