Nurved Consulting Ltd

Cloud Hosting

Cloud hosting services are cloud platform or infrastructure services that can help buyers:
- deploy, manage and run software
- provision and use processing, storage or networking resources

Features

  • Infrastructure design
  • Secure networks
  • Windows Migration
  • Exchange
  • Network & application monitoring 24/7/365
  • Security (RSA Certs, VPN)
  • Lease Lines / Internet / WIFI
  • Penetration Testing
  • Firewalls
  • Cabling

Benefits

  • We design whole system infrastructures delivering stable, secure environments
  • Cost-effective IT support and solutions
  • On-Site and remote support

Pricing

£0.0004 to £0.0006 per gigabyte per hour

Service documents

G-Cloud 9

804778751497354

Nurved Consulting Ltd

Ian Poole

07866 457440

ian.poole@nurved.com

Service scope

Service scope
Service constraints The provision of Virtual Machines requires a browser to access the Portal.

For virtual machines running the Windows Operating System you will require a RDP/RC connectivity will be via an encrypted SSH tunnel – using a client such as Bitvise Tunnelier is recommended.

For a virtual machine that is running the Linux operating system, you use a Secure Shell (SSH) client to logon. You must install an SSH client on your computer that you want to use to log on to the virtual machine. You can of course access any VM through the ‘Console’ access within the Portal Control panel.
System requirements Software used must have appropriate licencing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Latest Teamviewer technology used.
Onsite support Yes, at extra cost
Support levels - Service desk
- Email
- Phone
- Onsite
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user documentation is provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Import/Export of data is permitted at any time.
OVF format automated import/export is currently in development and will be supported soon. We can offer this service through our professional services if required. This service will require transference of said OVF export (either via Secure Post, SSH or local pickup)
End-of-contract process Customer data available for export any time. We offer this service through our professional services if required. This service will require
transference of said OVF export (either via Secure Post, SSH or local pickup)

Using the service

Using the service
Web browser interface Yes
Using the web interface All cloud management is available through the customer control panel, this includes the following:
- Overview Properties
 Hostname
 Hypervisor
 Login
 Owner
 VIP Status
 Price per Hour
 Autoscale
 Autobackups
- Power On/Off/Reboot
- Overview
 CPU Usage
 Billing Statistics
 Autoscaling
 Recipes
 Recipe Variables
- Networking
 Network Interfaces
 Firewalls
 IP Addresses
- Storage
 Disks
- Backups
 Files
 Schedules
- Console
- Activity Logs

We also provide Account Management contacts, and apps for iPad/iPhone/Android
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing Tested on all browsers.
API Yes
What users can and can't do using the API Nurvedcloud IaaS provides an enterprise computing infrastructure, which allows customers to
commission resources as and when required.

Configurable resources:
- Disk Space
- Memory
- CPU
- Firewalls
- Load Balancers
- IP Addresses
- VLANs
- OS Templates (Library)
- Application Recipies
API automation tools OpenStack
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Command line option available

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Customer machines and services are elastically scalable and run independent of other users.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files/Folders
  • Machines
  • Databases
Backup controls Customers can deploy multiple backup servers, or use your control panel server.

Nurvedcloud enables automated/scheduled backups and ad-hoc backups of VM data. VM snapshots are stored outside of SANs, allowing true disaster recovery in case of SAN failure.

Hot migration
NurvedCloud lets you migrate virtual machines between hypervisor servers at will, or migrate all virtual machines hosted by one hypervisor to another.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability NurvedCloud IaaS has allowance built in for local failures with enterprise level resilience (network, power, servers, SAN/Disk, connectivity etc) and therefore operate an SLA to 99.9%.

All incidents we be logged and Support will be provided 24x7x365 via telephone & email.
Approach to resilience Available on request
Outage reporting A public dashboard is available and email notifications sent and updated.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Only senior support staff have access to management controls.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Nurved follow ISO27001 standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Nurved follow ISO9001 standards of work practice.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Nurved follow ISO27001 standards
Protective monitoring type Supplier-defined controls
Protective monitoring approach Systems are monitored 24/7 with alerts. Incidents are graded from 1 to 4 and are responded to within 30 mins.
Incident management type Supplier-defined controls
Incident management approach Nurved follow ISO9001 work practices

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Routing between customers is not possible.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.0004 to £0.0006 per gigabyte per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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