Cadence Innova

Procurement as a Service

Cloud portal, enabling the commissioning of a flexible procurement resourcing model for ‘end to end’ procurement services. Services include: Discovery, RFI’s, RFQ, Pre-Qualification, ITT, evaluation, OJEU / other government frameworks, contracting and award. Capacity to meet unplanned demand for procurement capability (surge/burst capacity) and online access to support and advice.


  • Ability to commission procurement work packages via cloud portal
  • Access to expert, experienced procurement and commercial capability
  • Tried and tested flexible, responsive procurement resourcing model
  • Best practice procurement capability, deployed rapidly within your organisation
  • Expert knowledge of OJEU, DOS, G-Cloud and other Framework procurements
  • Strong stakeholder engagement/management, building internal relationships
  • Online access to procurement support and advice
  • Full lifecycle: pre-procurement, procurement delivery, contract award and implementation
  • Structured, tested methodology and process that drives cost reductions
  • Evaluation model design, criteria; weightings, scoring and reports


  • Cloud procurement and solutions specialists
  • Delivers value for money
  • Customised approach, suited to clients needs, scope and capability
  • Experienced at working alongside internal procurement and legal teams
  • Needs translated into requirements then creative cloud procurement solutions
  • Advice and support to deliver SME/ Social Value Act obligations
  • Advice informed through deep industry and public sector experience
  • Quality documentation, aligned to government policy/public sector best practice
  • Full audit trail of documentation
  • Supplement to, or transformation of in-house capacity and capability


£300 to £1500 per person per day

  • Education pricing available

Service documents


G-Cloud 11

Service ID

8 0 4 5 4 6 0 3 9 2 3 8 4 4 1


Cadence Innova

Gary Ashby

07974 086615

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • No specific system requirements.
  • Browser access to cloud front end.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours of the questions being posted (excluding weekend periods).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Phone and email support weekdays between 9am and 5pm UK time as standard.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The web front end is incredibly user friendly so user documentation that is provided is usually sufficient. However we will follow up with online / onsite training if required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All procurement data is provided with each procurement avoiding the need for data extraction at the end of the contract.
End-of-contract process All procurement data and assets are provided with each procurement avoiding the need for data extraction at the end of the contract. No further activity is required upon end of contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
Customisation available No


Independence of resources Our service is run on a global platform with proven scalability and reliability. Our service grows to meet your needs.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach We use a managed service and data is protected at rest by platform supplier using PCI DSS 3.2 certified at Level 1 Servers.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No data is needed to be exported as all data is supplied as part of procurement audit trail.
Data export formats Other
Other data export formats
  • Word
  • Excel
Data import formats Other
Other data import formats
  • Word
  • Excel
  • Pdf

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability of cloud front end
Approach to resilience Our service runs on a global platform supplied by a 3rd party with 99.9% uptime SLA
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Management interfaces secured using 2 factor authentication to underlying back-office solution where data is held.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We are Cyber Essentials accredited
Information security policies and processes We are Cyber Essentials accredited

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our web front end is delivered using a 3rd party platform and we undertake no changes to our web front end.
Vulnerability management type Undisclosed
Vulnerability management approach Our service is provided by a 3rd party platform who provide all vulnerability monitoring and management.
Protective monitoring type Undisclosed
Protective monitoring approach Our service is provided by a 3rd party platform who provide all protective monitoring including cutting edge DDOS protection
Incident management type Undisclosed
Incident management approach Our web front end service is provided by a 3rd party platform. All incidents can be reported via phone or email. These will be managed in accordance with the 3rd party's incident management processes.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £300 to £1500 per person per day
Discount for educational organisations Yes
Free trial available No

Service documents

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