NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.
- Compliant with NCCIS requirements
- Statutory Reporting
- Error and Quality Management
- Community Web Portal
- Telephone and on-line support
- Data Processing and Analysis
- Dedicated applications
- Comprehensive reporting suite
- Independently accredited
- ISO 27001
- ISO 9001
£164500 to £350000 per instance per year
Servelec Youth Services Ltd
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||There are no known constraints.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Support is immediately available during business hours 9 am-5 pm Mon - Fri . Resolution times are described in the Service Definition document.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
All priority 1 calls will be progressed with the customer every 4 hours until resolution.
All priority 2 calls will be progressed with the customer every working day until resolution.
All priority 3 calls will be progressed with the customer every 3rd working day until resolution.
All priority 4 calls will be progressed with the customer every 14 days until resolution.
All priority 5 calls will be progressed within 4 weeks of being logged when milestone and schedule dates will be set and thereafter will be progressed as milestone dates are reached.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||End user training and service documentation is provided.|
|End-of-contract data extraction||C:Vision will work with the customer to extract the data in an appropriate format subject to specification on notification of contract end.|
|End-of-contract process||C:Vision agree to provide all relevant documentation and a single extract of the data as per agreed specification, removing all data from the servers and backup copies.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Core+ use the HTML5 standard and it is the accepted model going forward for security, performance and compatibility. This standard is also adopted by mobile technology and as such Core+ will function on mobile devices. Warnings and restrictions for unsupported browsers can be applied to the system.|
|Accessibility standards||WCAG 2.0 A|
Internal testing is carried out to confirm that input standards are applied. These are generated from accessibility standards and uniformity rules applied to the interface.
The A standard is achievable without negatively affecting the functionality of the product.
|Independence of resources||The service is resourced for the finite amount of users who are able to use the service. Also, the service has a buffer / queue system to control the performance related to submission processing. All other functionality is low demand (e.g. uploading / downloading of static files) which is guaranteed by an infrastructure level packet management system, which reserves the required bandwidth for the service.|
|Service usage metrics||No|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||C:Vision are required to export any data required by the customer.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||XML|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||The NCCIS Web Portal is guaranteed for 99.5% availability. Calls to the Helpdesk are available between Monday to Friday 9:00 to 17:00, excluding Bank Holidays. All calls logged with Helpdesk are responded to under the SLA.|
|Approach to resilience||Available on request.|
|Outage reporting||Service monitor and email alerts.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Named users only.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Quay Audit Data Ltd|
|ISO/IEC 27001 accreditation date||22/07/2016|
|What the ISO/IEC 27001 doesn’t cover||
Our ISO 27001 certification covers the “Protection of Company and Customer Information in the Provision of Information Technology Equipment, Software and Services to Public and Private Sector Organisations”.
Processes and functions not connected with the company or provision of services are out of scope. eg. External third party software suppliers
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||C:Vision is fully compliant with the requirements of the DPA. Our ICO registration is Z5273513.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
OWASP security principles are referenced during security impact assessments. Also, server hardening standards, ISO 27001 driven software development standards form part of the security assessment.
Component parts are reviewed annually during security audits and renewal processes.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Our “ISMS Policy 13 - Patch Management Policy” governs the patching process used throughout or infrastructure.
This includes the use of security data feeds from patch suppliers and other providers, for use in the patching process and assessment cycles.
Patches are automatically issued to all assets weekly via SCCM, with priority updates being delivered the day of release after assessment.
Vulnerability update feeds from our Antivirus and Endpoint Protection suppliers, individual supplier threat news feeds. Various security feeds and bulletins.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
IDS/IPS systems on all assets with centralised monitoring and reporting, active data system monitoring via commercial and bespoke systems. Event log monitors and active alerting.
how you respond when you find a potential compromise
Response, remediation and reporting is governed by our “ISMS Policy 05 - Information Security Incident Management Policy”
|Incident management type||Supplier-defined controls|
|Incident management approach||
Responses vary from automatic upon detection to between 1hr and 1day. Depending on incident type and severity classification as detailed in our “ISMS Policy 05 - Information Security Incident Management Policy”.
Our “ISMS Policy 05 - Information Security Incident Management Policy” governs our response processes, methods and reporting for incidents.
Users report incidents in line with our “ISMS Policy 05 - Information Security Incident Management Policy”, generally directly to the internal Infrastructure team to take preventative or remediation action.
Incidents are reported using processes within ISO 27001 and ISO 9001 which includes non-conformance, remediation and reporting processes.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£164500 to £350000 per instance per year|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|