Servelec Youth Services Ltd


NCCIS is an end-to-end service that encompasses all requirements for the collection and analysis of the CCIS data provided by local authorities and service providers. The system also includes secure storage facilities and reporting tools to support the effective case management of children’s services for young people NEET.


  • Compliant with NCCIS requirements
  • Statutory Reporting
  • Error and Quality Management
  • Community Web Portal
  • Telephone and on-line support
  • Data Processing and Analysis


  • Dedicated applications
  • Comprehensive reporting suite
  • Independently accredited
  • ISO 27001
  • ISO 9001


£164500 to £350000 per instance per year

Service documents

G-Cloud 10


Servelec Youth Services Ltd

Anna Hughes

01606 812800

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints There are no known constraints.
System requirements
  • Internet Access
  • Compatible Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is immediately available during business hours 9 am-5 pm Mon - Fri . Resolution times are described in the Service Definition document.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels All priority 1 calls will be progressed with the customer every 4 hours until resolution.
All priority 2 calls will be progressed with the customer every working day until resolution.
All priority 3 calls will be progressed with the customer every 3rd working day until resolution.
All priority 4 calls will be progressed with the customer every 14 days until resolution.
All priority 5 calls will be progressed within 4 weeks of being logged when milestone and schedule dates will be set and thereafter will be progressed as milestone dates are reached.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started End user training and service documentation is provided.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction C:Vision will work with the customer to extract the data in an appropriate format subject to specification on notification of contract end.
End-of-contract process C:Vision agree to provide all relevant documentation and a single extract of the data as per agreed specification, removing all data from the servers and backup copies.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Core+ use the HTML5 standard and it is the accepted model going forward for security, performance and compatibility. This standard is also adopted by mobile technology and as such Core+ will function on mobile devices. Warnings and restrictions for unsupported browsers can be applied to the system.
Accessibility standards WCAG 2.0 A
Accessibility testing Internal testing is carried out to confirm that input standards are applied. These are generated from accessibility standards and uniformity rules applied to the interface.
The A standard is achievable without negatively affecting the functionality of the product.
Customisation available No


Independence of resources The service is resourced for the finite amount of users who are able to use the service. Also, the service has a buffer / queue system to control the performance related to submission processing. All other functionality is low demand (e.g. uploading / downloading of static files) which is guaranteed by an infrastructure level packet management system, which reserves the required bandwidth for the service.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach C:Vision are required to export any data required by the customer.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • TXT
  • SQL
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The NCCIS Web Portal is guaranteed for 99.5% availability. Calls to the Helpdesk are available between Monday to Friday 9:00 to 17:00, excluding Bank Holidays. All calls logged with Helpdesk are responded to under the SLA.
Approach to resilience Available on request.
Outage reporting Service monitor and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Named users only.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Quay Audit Data Ltd
ISO/IEC 27001 accreditation date 22/07/2016
What the ISO/IEC 27001 doesn’t cover Our ISO 27001 certification covers the “Protection of Company and Customer Information in the Provision of Information Technology Equipment, Software and Services to Public and Private Sector Organisations”.
Processes and functions not connected with the company or provision of services are out of scope. eg. External third party software suppliers
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes C:Vision is fully compliant with the requirements of the DPA. Our ICO registration is Z5273513.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach OWASP security principles are referenced during security impact assessments. Also, server hardening standards, ISO 27001 driven software development standards form part of the security assessment.
Component parts are reviewed annually during security audits and renewal processes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our “ISMS Policy 13 - Patch Management Policy” governs the patching process used throughout or infrastructure.
This includes the use of security data feeds from patch suppliers and other providers, for use in the patching process and assessment cycles.

Patches are automatically issued to all assets weekly via SCCM, with priority updates being delivered the day of release after assessment.

Vulnerability update feeds from our Antivirus and Endpoint Protection suppliers, individual supplier threat news feeds. Various security feeds and bulletins.
Protective monitoring type Supplier-defined controls
Protective monitoring approach IDS/IPS systems on all assets with centralised monitoring and reporting, active data system monitoring via commercial and bespoke systems. Event log monitors and active alerting.
how you respond when you find a potential compromise
Response, remediation and reporting is governed by our “ISMS Policy 05 - Information Security Incident Management Policy”
Incident management type Supplier-defined controls
Incident management approach Responses vary from automatic upon detection to between 1hr and 1day. Depending on incident type and severity classification as detailed in our “ISMS Policy 05 - Information Security Incident Management Policy”.

Our “ISMS Policy 05 - Information Security Incident Management Policy” governs our response processes, methods and reporting for incidents.

Users report incidents in line with our “ISMS Policy 05 - Information Security Incident Management Policy”, generally directly to the internal Infrastructure team to take preventative or remediation action.

Incidents are reported using processes within ISO 27001 and ISO 9001 which includes non-conformance, remediation and reporting processes.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £164500 to £350000 per instance per year
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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