Award winning software that elevates an organisation’s communications systems into the cloud. Accessed through a phone, mobile or web app, your teams can then stay connected anytime, anywhere, as every voice or video call, email and SMS message comes through our secure, N3/HSCN, network.
- Call routing - including skills-based routing
- Call queuing - including offline queuing
- Call notifications
- Call recording
- Live and management reporting
- Video calling
- CRM integration
- Secure card payments
- Nimble - Get up and running in hours not days.
- Customisable - It's our code, so we can tweak it.
- Compatible - No need to rip and replace existing hardware.
- Realtime- React immediately and adapt your service with live reports.
- Employee flexibility - Usage anytime, anywhere for remote working.
- Collaborative - Join up with colleagues, regardless of location.
- Prepare for the unexpected - Ready made disaster recovery.
- Flexible - Flex the service to match demand.
£250 per licence per month
03445 600 600
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Integrated with patient management systems EMIS, Adastra and Clinical Guardian|
|Cloud deployment model||Private cloud|
|Service constraints||None - Sesui Call Manager is hardware and software agnostic. The architecture of the platform enables Sesui to run at 24/7/365 availability.|
|System requirements||Support of TLS version 1.1|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Response time is within 4 hours. Weekend and Out Of Hours enquiries are responded to within 4 hours the next working day.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
1. In hours online support for change management requests, faults, service updates etc - 5% of a customer's monthly rental costs.
2. Out of hours support for faults - 25% of a customer's monthly rental costs
3. Engineer visits for hardware faults, site installs and training with go live support - at a fixed daily rate.
Technical account managers or cloud support engineers are both available dependent on the customer need.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide onsite training, online training (webinar) and provide HTML and PDF user manuals and instruction guides.|
|End-of-contract data extraction||Users can send an email to our compliance team detailing what data they require to be extracted and / deleted from the Sesui platform. In line with GDPR guidelines and Sesui's data protection policy, this information is then extracted / deleted as required.|
- Data deletion
- Migration plans
- Data extraction
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||There are specific mobile-based applications for Android and IOS devices.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Sesui's web interface does not currently cater for assisted access.|
|What users can and can't do using the API||The Sesui API is designed to allow Sesui users to integrate existing hardware infrastructure and software deployments to utilise Sesui services. API documentation and user testing environments exist to assist users in working with the API.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||Sesui offers bespoke services that can be customised to address the unique need of each customer, including but not limited to the call flow, call routing, reporting and user interface. This is done through the Sesui web portal with help from Sesui, or by the customer themselves, dependent on training.|
|Independence of resources||Sesui is a multi-sited, resilient platform with the ability to fully satisfy customer demand from any one site. Safeguards and usage limits are agreed upon with customers to prevent unforeseen spikes in usage that would adversely affect any other user on the platform.|
|Service usage metrics||Yes|
|Metrics types||Sesui provides a range of service metrics to cover the breadth of call and usage, down to individual performance.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||For live data, Sesui can provide customers with a user-interface to export all call / email related data including call recordings and CDRs. For archive data, Sesui can offer the ability to extract and securely transfer customer information.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
We have 3 SLAS:
- Service availability
- Service quality
- Web availability
We strive to achieve 99.999% availability and quality across these SLAs.
|Approach to resilience||The details of Sesui's dual system, multi-sited set-up are available on request.|
|Outage reporting||Sesui's proactive monitoring alerts us of any platform issues. Initial steps are taken to isolate the problem and if needed the customer is alerted initially by phonecall and email, followed-up by a formal Service Outage Report, which would include details of the problem, resolution and any preventative measures.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||The Sesui platform has multiple levels of management access, which can be defined per user by the customer. Requests to our support channels are only processed by recognised users on a customer's authorised contact.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||MV to provide|
|PCI DSS accreditation date||MV|
|What the PCI DSS doesn’t cover||MV|
|Other security certifications||Yes|
|Any other security certifications||IGSOC|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||ISMS is based on ISO 27001 for which we are completing the certification process. We have a governance lead that reports directly to the MD who is ultimately responsible for policies and procedures. Inline with ISMS procedures we conduct random spot checks and compliance audits.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Internal process based on PRINCE 2 Project delivery methodology and ITIL service management methodology.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We perform vulnerability testing every 6 months.
We patch system and service software immediately when made available.
Pending ISO 27001 certification we will follow ISMS procedures for threat, assessment remedy and reporting.
We receive information able potential threats from corporate suppliers e.g. Microsoft, PCI, Salesforce and Daily Sentinel/IT Governance.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We receive alerts and notifications from our own system software monitoring capability, firewalls are designed to recognise and prevent unauthorised access with system admins being notified of any access attempt and steps taken to prevent access.
We have 24/7 system monitoring and maintenance. Our response policy is based on prevent, investigate, remedy.
Pending our Cyber Essentials submission our process documents reflect the most recent guidance and requirements of Central Government.
|Incident management type||Supplier-defined controls|
|Incident management approach||With our ISMS, pending ISO27001 certification, we have defined incident management procedures covering internal identified incidents, Data Controller reported incidents and our process steps and reporting are in line with ICO recommendations.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||New NHS Network (N3)|
|Price||£250 per licence per month|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|