P3M - Quality Management

IMD can help our customers align a new cloud service or software with their organisation’s existing quality management system. If no system exists, IMD can help implement an appropriate system that will reduce the risk of uncontrolled change, user dissatisfaction or acceptance disputes.


  • Quality planning
  • Quality control
  • Quality assurance
  • Identification of customer’s quality expectations
  • Translate quality expectations into acceptance criteria
  • Implementation of a quality management system
  • Maintenance of a quality register
  • Organise and advise on quality reviews
  • Produce a quality manual or strategy
  • Implement continuous improvement activities


  • Promotes confidence between the supplier and the user
  • Ensures continuous improvement of the software or service
  • Helps to control change
  • Reduces the risk of user dissatisfaction
  • Reduces the risk of acceptance disputes
  • Helps to align new technology with organisation’s processes and culture
  • Assists with the capture of user requirements
  • Helps to ensure that requirements criteria are measurable


£330 to £1200 per person per day

  • Education pricing available

Service documents


G-Cloud 11

Service ID

8 0 3 6 3 6 9 7 4 3 2 4 3 6 8



Graham Joyce



Planning service
How the planning service works
IMD can help a buyer conduct the necessary quality planning to ensure there is agreement amongst all stakeholders regarding the Quality expectations and acceptance criteria. By conducting thorough quality planning, we can: Help capture and understand the users’ Quality expectations, Define the projects acceptance criteria based on the measure of Quality, Document this information by adding it the User and System requirements, Create a Quality Management Strategy, Assist in the implementation of a Quality Management System, Maintain a Quality Register.
Planning service works with specific services


Training service provided
How the training service works
As part of IMD’s Quality Management service, we are able to provide tailored training for individuals and teams. We can provide accredited training through offering courses such as ITIL, PRINCE2 and Change Management (and other) certifications, ensuring that the best practice methods applied during the delivery of our service are adopted by staff with key skills and knowledge being retained following the completion of the contract. This is further enhanced by our consultants providing a mentoring role through the delivery of a contract.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
By implementing a Quality Management System and/or having a project Quality Strategy, IMD can ensure that a buyer is able to control the quality of the cloud software or service being delivered. This will ensure: Acceptance criteria is fully understood helping achieve a smooth formal acceptance, Change throughout design and implementation is managed so the impact of a change across the organisation is fully appreciated, Users expectations are met where possible and managed where not, The impact of introducing new technology on an organisation’s people and processes is reduced, A culture of quality and continual improvement is reinforced throughout the organisation.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
A quality management system will ensure that for all aspects of an organisation, quality is reviewed and audited to promote continuous improvement; this includes cloud based services. IMD can help establish internal audit plans and management reviews to ensure that assurance mechanisms are in place to regularly check that documented quality measures are being maintained. This, in turn, will drive continuous improvement and help to identify areas of risk.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
None specific to this service.

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
For each engagement through GCloud 11, you will be provided with an IMD Account Manager who will be your central point of contact throughout the delivery of services. Where possible, we aim to provide you with an Account Manager who has experience operating within the relevant field associated with the engagement to coordinate the delivery of similar services. 
In addition to the Account Manager, we endeavour to provide you with an additional layer of Account Support in the form of a secondary point of contact for each engagement. In this way, we mitigate the likelihood of having a single point of failure, and have mechanisms in place to maintain continuity of service. 
Support will be provided remotely via email and phone for the most part, with the flexibility to arrange meetings on site or at our offices when needed. On site support can be offered during the working week where requests are made prior to proposals being submitted / individual call-off contracts agreed. 
Your Account Management and Support resources are typically integrated into the delivery team and so costs are included within the proposal for each engagement.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£330 to £1200 per person per day
Discount for educational organisations

Service documents

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