Cloudwick Technologies UK

Cloudwick Big Data Consultancy Services

Cloudwick will provide expert help in designing, deploying, migrating, and implementing efficient and scalable analytical solutions in AWS and Azure. Cloudwick helps customers with data governance, security, management and analytics. Providing best practices for infrastructure management and data with key focus on GDPR, metadata management and data lineage.

Features

  • Data Lake with metadata management, security and data cataloguing
  • AWS Infrastructure support including Virtual Desktop Infrastructure using Amazon Workspaces
  • Real time applications and analytics with Kinesis, Elasticsearch, Stream Analytics
  • Security with AWS Identity Access Management and Azure Active Directory
  • Cloudtrail, Cloudwatch and KMS for monitoring on AWS
  • AWS Lambda and Azure Functions for serverless microservices compute
  • Data Ingestion using Spark, Kafka
  • Scalable Data Warehouse Implementation with AWS Redshift and Snowflake
  • Managed Big Data Services on AWS, Azure and Hadoop
  • Productionise Applications using Continuous Integration and Deployment tools

Benefits

  • Consolidating and modernising digital assets in cloud infrastructures
  • Advanced analytics experts, leverage data for efficient and targeted outcomes
  • Real time analytics with prescriptive and predictive solutions
  • Data Management, lineage, and multi tenant solutions
  • Advisory on best practices for use case implementation on AWS
  • Machine Learning use case implementation on AWS
  • Data Management advice and Governance within a secure environment
  • Certified and Experienced Big Data and Analytics Experts
  • Helping organisations with strategy workshops and technology roadmaps
  • Improve efficiency and scalability of data architecture and infrastructure management

Pricing

£350 per person per day

  • Education pricing available

Service documents

G-Cloud 10

803480899767257

Cloudwick Technologies UK

Harshdeep Singh

+447450263176

gcloud@cloudwick.com

Planning

Planning
Planning service Yes
How the planning service works Cloudwick performs current state assessment and gap analysis to understand requirements from stakeholders, helps develop and prioritize use cases, produces high and low level solution architecture with security and data management considerations, creates cluster designs, phased implementation project plans, plan and implement a proof of concept, create detailed implementation plans using agile methodologies with comprehensive after-support and maintenance plans.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Amazon Web Services
  • Hortonworks Data Platform, Cloudera Hadoop , Azure
  • Looker, Tableau
  • Databricks Spark, Cassandra
  • Snowflake

Training

Training
Training service provided Yes
How the training service works Cloudwick provides training programmes which are designed around the customer needs on the following technologies:
1) AWS Platform - Kinesis for ingestion, DynamoDB for cataloguing, S3 storage, Redshift DWH, Athena, security with IAM and other AWS ecosystem tools like Snowflake, Looker and Matillion
2) Data Management/Governance: Training around processes for data governance covering data lineage, data cataloguing, data tagging, data profiling, metadata management etc.
These trainings can be provided by Cloudwick's experts onsite or remotely.
Training is tied to specific services Yes
Services the training service works with
  • Amazon Web Services
  • Microsoft Azure Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This is a 2-phase approach. First phase: Cloudwick will analyse the existing on-premises environment, gather the requirements for AWS/Azure based solution and provide an assessment document covering SWOT and gap analysis, cloud adoption strategy, migration strategy, target architecture, cost optimization and best practices.

Second phase: Cloudwick will set up the cluster in AWS or Azure, conduct POC and data modelling, migrate data, define ETL and ELT, implement security best practices, conduct pilot to production, apply cost and performance optimizations, and define DevOps strategies.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works Cloudwick can provide support based on the following models:
- Onsite Support- Cloudwick engineers can provide support from the customer's offices
- Remote Support: Cloudwick can provide support remotely from its offices in the UK.

Cloudwick uses a suite of tools to manage key service desk and support processes which includes:
- Freshservice (ticketing and incident tracking)
- Pagerduty (used for escalation and out of time notifications)
- Slack (Internal communication and discussion).

Cloudwick, being a knowledge driven organisation with vast experience in delivering successful big data platforms for organisations, has a vast knowledge base containing runbooks, issue logs and solutions and extensive expert articles. This is maintained in Atlassian Confluence. The access to this internal wiki is provided to each support engineer to troubleshoot and resolve issues, reducing the overall turnaround time.

Service scope

Service scope
Service constraints No constraints.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Cloudwick provides customers with a flexible managed support with different response times based on priority level of the issues.
The response time for different priority levels are:
(1) Highest priority issues (P1) is 30 minutes response
(2) P2 level response is 2 Hours
(3) P3 level response is 8 Hours
(4) P4 level response is 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Cloudwick provides customers with a flexible managed support with three service levels based on customer needs:
(1) 8 to 5 support for 5 days per week
(2) 8 to 8 support for 5 days per week
(3) 24 hour support for 7 days per week.
Cloudwick can provide a technical account manager at an extra cost who will oversee the support resources and provide reporting to the customer on a daily basis.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £350 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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