Citrix Content Collaboration (ShareFile)
Citrix Content Collaboration is an enterprise file sync and sharing service, satisfying both data security and user needs. Businesses can build a custom-branded and confidential virtual workspace in which users can access, sync and edit content anytime, anywhere and across all devices, with an audit trail.
Features
- Auditing and reporting to track and log user activity
- Seamless integration with existing data platforms
- Unlimited, flexible data storage, scalable to business needs
- Automatic synchronisation across all devices
- Available on and optimised for mobiles
- High-grade data encryption both at rest and in transit
- Dedicated anti-virus servers
- 30+ customisable security settings, including remote wipe
- Supports HIPAA, FINRA and other industry regulations
- Easy e-signature and file check-in/check-out
Benefits
- Citrix Gold Specialist partner
- Enhanced productivity with faster and simpler collaboration
- Facilitates Bring Your Own Device (BYOD) and remote working
- Familiar look and feel across all devices
- Customisable – control IT security, with absolute data sovereignty
- Future-proof IT solution - reduces need for hardware refreshes
- Cost Effective
- Easy handling of large files
- Visibility into data usage with custom reports
- Simplifed access to data and automated workflow
Pricing
£4 to £7 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kevin@htg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
8 0 3 1 4 9 3 0 2 3 2 9 8 5 0
Contact
Howell Technology Group Limited
Kevin Howell
Telephone: 03304609828
Email: kevin@htg.co.uk
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Citrix, Azure, AWS, GCP
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No
- System requirements
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
UK Mon-Friday 8am-6pm excluding public holidays
Priority - Response - Update frequency
1 (Critical) - 30 Minutes - 1 Hour
2 (High) - 1 Hour - 2 Hours
3 (Medium) - 1 Hour - Daily
4 (Low) - 1 Hour - Every 2nd Day
Outside of working hours TBD - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Dedicated website e.g. http://customername.support.htguk.com - portal with web chat functionality
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
-
HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays.
This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs.
Pricing for the service is variable based around the specific support model and technical requirements of the client environment. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- No data is held within the Workspace
- End-of-contract process
- At the end of the contract as per the licensing Terms and Conditions of Citrix the End User is obliged to remove the software from its infrastructure.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- N/A
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Via Statement of Works.
Scaling
- Independence of resources
- The service is sized accordingly following detailed analysis, load testing prior to going live. Policies and metrics prevent any high demands from impacting other users
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Citrix Analytics collects data across Citrix offerings and generates actionable insights, enabling administrators to proactively handle user and application security threats, improve app performance, and support continuous operations.
Citrix Analytics applies machine learning to data that spans network traffic, users, files, and endpoints to identify and take action on malicious user behaviour and app performance anomalies. Delivered as a Citrix Cloud service, straightforward visual dashboards present findings that are easy to understand. - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Citrix
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- N/A
- Data export formats
- Other
- Other data export formats
- N/A
- Data import formats
- Other
- Other data import formats
- N/A
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- N/A see above
- Data protection within supplier network
- Other
- Other protection within supplier network
- N/A see above
Availability and resilience
- Guaranteed availability
- Citrix software application package which runs within the customer infrastructure and is reliant on their service levels.
- Approach to resilience
- N/A
- Outage reporting
- N/A
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- This functionality is dependent on the underlying application and not the Cloudhouse Containers.
- Access restrictions in management interfaces and support channels
- N/A see above.
- Access restriction testing frequency
- Never
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR Limited
- ISO/IEC 27001 accreditation date
- 17/10/2016
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- N/A
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- In-house and available upon request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- N/A
- Incident management type
- Supplier-defined controls
- Incident management approach
- N/A
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £4 to £7 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kevin@htg.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.