Howell Technology Group Limited

Citrix Content Collaboration (ShareFile)

Citrix Content Collaboration is an enterprise file sync and sharing service, satisfying both data security and user needs. Businesses can build a custom-branded and confidential virtual workspace in which users can access, sync and edit content anytime, anywhere and across all devices, with an audit trail.

Features

  • Auditing and reporting to track and log user activity
  • Seamless integration with existing data platforms
  • Unlimited, flexible data storage, scalable to business needs
  • Automatic synchronisation across all devices
  • Available on and optimised for mobiles
  • High-grade data encryption both at rest and in transit
  • Dedicated anti-virus servers
  • 30+ customisable security settings, including remote wipe
  • Supports HIPAA, FINRA and other industry regulations
  • Easy e-signature and file check-in/check-out

Benefits

  • Citrix Gold Specialist partner
  • Enhanced productivity with faster and simpler collaboration
  • Facilitates Bring Your Own Device (BYOD) and remote working
  • Familiar look and feel across all devices
  • Customisable – control IT security, with absolute data sovereignty
  • Future-proof IT solution - reduces need for hardware refreshes
  • Cost Effective
  • Easy handling of large files
  • Visibility into data usage with custom reports
  • Simplifed access to data and automated workflow

Pricing

£4 to £7 a user a month

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

8 0 3 1 4 9 3 0 2 3 2 9 8 5 0

Contact

Howell Technology Group Limited Graham Wight
Telephone: 01914813446
Email: graham@htguk.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Citrix, Azure, AWS, GCP
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK Mon-Friday 8am-6pm excluding public holidays

Priority - Response - Update frequency
1 (Critical) - 30 Minutes - 1 Hour
2 (High) - 1 Hour - 2 Hours
3 (Medium) - 1 Hour - Daily
4 (Low) - 1 Hour - Every 2nd Day

Outside of working hours TBD
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Dedicated website e.g. http://customername.support.htguk.com - portal with web chat functionality
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
HTG offer a tiered helpdesk service which is available 9am - 5pm Monday to Friday, excluding Bank Holidays and public holidays.

This service operates with a standard two hour response SLA, with optional Gold/Silver/Bronze tiering that aligns with the required client needs.

Pricing for the service is variable based around the specific support model and technical requirements of the client environment.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Yes this is part of our standard process and includes, training and user documentations as well as Local Work Instructions.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
No data is held within the Workspace
End-of-contract process
At the end of the contract as per the licensing Terms and Conditions of Citrix the End User is obliged to remove the software from its infrastructure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Via Statement of Works.

Scaling

Independence of resources
The service is sized accordingly following detailed analysis, load testing prior to going live. Policies and metrics prevent any high demands from impacting other users

Analytics

Service usage metrics
Yes
Metrics types
Citrix Analytics collects data across Citrix offerings and generates actionable insights, enabling administrators to proactively handle user and application security threats, improve app performance, and support continuous operations.

Citrix Analytics applies machine learning to data that spans network traffic, users, files, and endpoints to identify and take action on malicious user behaviour and app performance anomalies. Delivered as a Citrix Cloud service, straightforward visual dashboards present findings that are easy to understand.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Citrix

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/A see above
Data protection within supplier network
Other
Other protection within supplier network
N/A see above

Availability and resilience

Guaranteed availability
Citrix software application package which runs within the customer infrastructure and is reliant on their service levels.
Approach to resilience
N/A
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
This functionality is dependent on the underlying application and not the Cloudhouse Containers.
Access restrictions in management interfaces and support channels
N/A see above.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date
17/10/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
HTG have an internal security policy and comply with ISO/ IEC 27001 recommendations.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In-house and available upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
N/A
Incident management type
Supplier-defined controls
Incident management approach
N/A

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4 to £7 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents