Ocasta

Oplift - Digital Operations Platform

Provide your employees with the knowledge and support tools to perform at their best, to deliver the customer service and operational excellence to meet your organisational goals.

Oplift combines employee engagement, workflow learning, performance support tools and fast compliance backed up by detailed analytics, to deliver maximum impact and value.

Features

  • News & notifications service delivered across web and mobile apps
  • Knowledgebase with rich content, categories and rich text search
  • Acknowledgements to ensure policy compliance
  • Micro-learning playlists to support fast learning on the go
  • Checklists to organise work tasks
  • Review for places and people, with configurable insights
  • Issue and action tracking
  • Internal marketing
  • Bespoke extensions to adds new capabilities
  • Workforce Analytics to better support employee activities

Benefits

  • A single dashboard for services and knowledge sources
  • Communicate quickly and clearly
  • Ensure compliance to safety and legal policies
  • Speed the on-boarding of new employees
  • Learn on the job, with integrated progress tracking
  • Structure regular tasks with easy reporting and improved accuracy
  • Let people know of issues in seconds
  • Digitise operations manuals
  • Speed audits and personal reviews
  • Support remote staff as easily as those in an office

Pricing

£1 to £10 per person per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

8 0 3 0 6 8 7 0 6 3 9 9 6 5 9

Contact

Ocasta

Ed Moore

+447714242017

ed@ocasta.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Oplift Engage is available for up to date web browsers and as an app for iOS and Android tablets and phones.

Oplift Review is available as an app for iOS tablets and phones, with reports available for web browsers.
System requirements
  • Windows 10 based PC with recent web browser
  • Windows 8 based PC with latest web browser
  • Mac OSX version 10.10 or above
  • IPhone / iPad running iOS 11.3 or above
  • Android running 5.1 or above

User support

Email or online ticketing support
Email or online ticketing
Support response times
High Impact - response within 1 hr
Low Impact - response within 3 hrs

These times are within business hours of 08:00 - 18:00 Monday to Friday. Extended support for 24x7 is available on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide two support levels:
Standard: 9 to 5, 5 days a week
Full: 24 x 7

Standard support is included in the service licence cost and Full or bespoke support contracts are available at extra cost. Every customer is allocated a technical account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Oplift is provided with options for onsite training, training at our corporate offices and online training. This can be our standard training support or tailored to a specific organisation's requirements.

Ocasta also provides comprehensive administrative documentation and sample content to begin the process of configuration.

Ocasta can also provide more detailed consultancy support to help load existing content, to design reports and reviews and structure compliance and news services, together with a bespoke design service to customise the look and feel.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
At the end of contract if a client wants a copy of their stored data this should be requested in writing and an archive file will be securely made available for download.
End-of-contract process
There are no extra costs at the end of the contract.

If no export of customer data is required the service will simply be halted and the service hardware cleaned.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Oplift Engage has been designed to work optimally across all devices and access methods using either the web interface or the dedicated mobile apps for iOS and Android. Oplift Review is available for iOS and Android (later in 2018).

Mobile app services can take advantage of specific features such as push notification and offline working, aside from this the capabilities across wen and app are the same.
Service interface
Yes
Description of service interface
The interface for Oplift is via a Responsive web app for web browsers and native apps for iOS and Android devices. The web interface is optimised for mobile usage and work son all screen sizes and common browsers.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Our testing is directly against published standards using automated tools.
API
Yes
What users can and can't do using the API
The Oplift mobile apps and web interface are all driven from the platform API to ensure a consistency of approach and functionality across user devices. This API can also be made available to custom front end services as required.

Through the capabilities of the Ocasta Extend service the API can be developed further to provide complete bespoke solutions while making use of shared Oplift data sources and user authentication.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Oplift is an engagement platform and many aspects of the service can be configured by an administrator. Features include:

* Regions, locations and location types
* Users and user roles
* Content layout, design and categorisation
* News categories and summaries
* Compliance acknowledgements
* Internal marketing banners
* Learning modules
* Checklists and checklist items
* People and place reviews and audits.

Scaling

Independence of resources
Each Oplift Engage deployment is to a separate instance of the platform, scaled to the requirements of the individual contract. This can then be scaled upwards automatically as demand increases from the specific client.

Analytics

Service usage metrics
Yes
Metrics types
Many aspects of the service can be analysed including:

Engagement statistics on news & articles
Aggregated stats on content popularity
Platform usage
User activity
Daily usage
Checklist activity
Compliance acknowledgements

Bespoke reports can also be developed to analyse further aspects of the service as required.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can extract their data in CSV format from the administration interface.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Detailed information on our service resilience is available on request.
Outage reporting
A public dashboard is provided with real time status.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User roles & accounts are set with access privileges to match the required level of responsibility, as advised to us by the client. Each aspect of the platform from content management, user management and administration etc can be allocated separately.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
OWASP 2.0
Information security policies and processes
Oplift follows OWASP security policies.

The Open Web Application Security Project (OWASP) is a 501(c) worldwide not-for-profit charitable organization focused on improving the security of software. Their mission is to make software security visible, so that individuals and organizations are able to make informed decisions. OWASP uniquely provides impartial, practical information about AppSec to individuals, corporations, universities, government agencies and other organizations worldwide.

Operating as a community of like-minded professionals, OWASP issues software tools and knowledge-based documentation on application security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Code is tracked through Github based code control procedures with peer review of all code submitted. Each code release is tested thoroughly before migration to live using automated suites of tests and manual checking. Director level sign off is required before moving to live.

The change itself is documented in advance with appropriate backups and back out procedures planned in the event of unforeseen failures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are alerted to us by CVE (https://www.cvedetails.com) and reviewed internally by our DevOps team for potential impact to the service.

Key threats are escalated immediately and any patching needed moves directly to our release schedule, to be controlled by established change management procedures.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Ocasta runs continuous monitoring processes and alerts generated from these are flagged immediately into incident control systems. Potential compromises are then evaluated and responded to according to threat levels and potential impact.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents via phone, email and online web service. These are immediately flagged to our support team who respond according to agreed SLAs and evaluate the incident.

Incidents requiring further work or an active response are escalated to engineering for resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 to £10 per person per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
For organisations needing to pilot the service and review efficiency gains an Innovation Pilot is available.

Service documents

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