Hewlett Packard Enterprise

HPE GreenLake IT Consumption Services

HPE GreenLake is a unique suite of on-premises, consumption-based solutions, letting you consume your choice of infrastructure on a pay-per-use basis

Features

  • Instant on, on-premises Backup as a Service
  • SAP HANA as a Service
  • Simplifying operations and reducing TCO for your entire database platform
  • Big Data as a Service with Apache Hadoop datalake pre-integrated
  • Cloud-like experience for on-premises infrastructure including rapid scalability
  • Pre-defined, pre-priced and pre-governed infrastructure as a Service packages
  • Ongoing operational support with e-learning of your choice
  • Pay-per-use metrics included through HPE GreenLake Flex Capacity
  • Deliver outcomes with software from HPE's partners
  • Hybrid as a Service including Azure stack public cloud consumption

Benefits

  • Faster implementation by leveraging modern, tested architectures for initial design
  • Pay-per-use metrics on par or better than public cloud costs
  • Leverage efficiency of HPE to deliver reliability, availability, and resilience
  • Maintain control over compliance, privacy, data sovereignty, latency and security
  • HPE expertise can help define, deploy and integrate your solution
  • Out-task routine, remote monitoring and management activities to HPE
  • Deliver results quickly with architectures incorporating the latest HPE technologies
  • Capacity ahead of demand responding to business demand in minutes
  • Align cost of consumption back to the business

Pricing

£0 per unit

Service documents

G-Cloud 10

802939557535964

Hewlett Packard Enterprise

UK Public Sector Frameworks

+44 141 619 0131

psukframeworks@hpe.com

Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times HPE's ticketing system is provided via an online portal and offers a 2 hour response time upon the receipt of a new ticket.

New tickets can be created via email, phone or the online portal and once a ticket has been created, support can be provided by phone, email, portal and web chat.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing None
Onsite support Onsite support
Support levels NB: specific service levels are dependent on the agreed deliverables within each support solution.

HPE's Proactive Support provides support to the environment with industry leading proactive services, designed to meet your requirements, being able to reduce unplanned downtime by as much as 88% and reducing the amount of time it takes to resolve issues by as much as 40%.

HPE assign an Account Support Manager (ASM) who will head up an account team, providing account support planning, operational & technical advice, enhanced call handling, firmware and patching analysis.

HPE work with you to identify the required amount of capacity needed throughout the life of the solution, ensuring deployment & implementation ahead of requirement.

HPE also include an on-site additional capacity buffer (usually between 10 – 40%) to facilitate growth within minutes as your business demands.

HPE are able to deliver pre-defined business outcome focus solutions such as Backup as a Service, Database as a Service, Big Data as a Service and SAP as a Service.

HPE can also provide Infrastructure as a service based upon pre-defined technology and deliverables, or create solutions designed to meet your specific Business and IT requirements, across your environment, including networking, servers, storage and software.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started All HPE GreenLake solutions include options for Management of Change and Education Services. In addition, Transformation Workshops can be arranged to identify the steps needed to migrate successfully to a private cloud environment.

HPE are able to include a range of Advisory & Professional Services, that include installation, implementation and migration services. We include installation of the technology and software as agreed within the Statement of Work so you are ready to use and consume the capacity from day one and deliver regular reviews with you throughout the solution lifecycle ensuring we are continuing to deliver the solution that is required for your business.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.
End-of-contract process The end of contract processes can vary depending upon which GreenLake Solution or GreenLake Package has been procured, and any exit activities will be discussed and agreed with you prior to the conclusion of the contract.

Using the service

Using the service
Web browser interface Yes
Using the web interface Log calls, download firmware and patches, look at support forums and advisories
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing None
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Pay-per-use
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up HPE GreenLake Backup Solution
Backup controls The HPE GreenLake Backup solution delivers on-premises backup capacity. Your invoice is calculated at the front end enabling you to simplify your backup requirements and easily enable chargeback or show back to the business.

The monthly charge includes everything you require to achieve your backup requirements , including hardware, software and support services, through a monthly charge based on what you actually consume.

Commvault software is pre-integrated on the latest HPE technology – with our metering technology and management services to run it for you. Additionally, when available capacity runs low, additional capacity is automatically provisioned ahead of demand.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network TBC

Availability and resilience

Availability and resilience
Guaranteed availability HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
Approach to resilience The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime by as much as 88%, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
Outage reporting The HPE GreenLake solutions include proactive support and monitoring where tickets are automatically created for service issues and passed to the relevant support team for investigation and subsequent resolution.

We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Details of security accreditation are available upon request
ISO/IEC 27001 accreditation date Details of security accreditation are available upon request
What the ISO/IEC 27001 doesn’t cover Details of security accreditation are available upon request
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 Details of security accreditation are available upon request
ISO 28000:2007 accreditation date Available upon request
What the ISO 28000:2007 doesn’t cover Details of security accreditation are available upon request
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Details of security accreditation are available upon request
PCI DSS accreditation date Available upon request
What the PCI DSS doesn’t cover Details of security accreditation are available upon request
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management testing and implementation on HPE supported equipment.
Protective monitoring type Undisclosed
Protective monitoring approach The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s). Our proactive monitoring is based upon specific software we run within the customers environment to help identify and avoid potential unplanned downtime and includes Cloud Cruiser for proactive capacity management.
Incident management type Undisclosed
Incident management approach The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickers via phone, email or a web portal.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0 per unit
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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