HPE GreenLake is a unique suite of on-premises, consumption-based solutions, letting you consume your choice of infrastructure on a pay-per-use basis
- Instant on, on-premises Backup as a Service
- SAP HANA as a Service
- Simplifying operations and reducing TCO for your entire database platform
- Big Data as a Service with Apache Hadoop datalake pre-integrated
- Cloud-like experience for on-premises infrastructure including rapid scalability
- Pre-defined, pre-priced and pre-governed infrastructure as a Service packages
- Ongoing operational support with e-learning of your choice
- Pay-per-use metrics included through HPE GreenLake Flex Capacity
- Deliver outcomes with software from HPE's partners
- Hybrid as a Service including Azure stack public cloud consumption
- Faster implementation by leveraging modern, tested architectures for initial design
- Pay-per-use metrics on par or better than public cloud costs
- Leverage efficiency of HPE to deliver reliability, availability, and resilience
- Maintain control over compliance, privacy, data sovereignty, latency and security
- HPE expertise can help define, deploy and integrate your solution
- Out-task routine, remote monitoring and management activities to HPE
- Deliver results quickly with architectures incorporating the latest HPE technologies
- Capacity ahead of demand responding to business demand in minutes
- Align cost of consumption back to the business
£0 per unit
Hewlett Packard Enterprise
UK Public Sector Frameworks
+44 141 619 0131
|Email or online ticketing support||Email or online ticketing|
|Support response times||
HPE's ticketing system is provided via an online portal and offers a 2 hour response time upon the receipt of a new ticket.
New tickets can be created via email, phone or the online portal and once a ticket has been created, support can be provided by phone, email, portal and web chat.
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||None|
|Onsite support||Onsite support|
NB: specific service levels are dependent on the agreed deliverables within each support solution.
HPE's Proactive Support provides support to the environment with industry leading proactive services, designed to meet your requirements, being able to reduce unplanned downtime by as much as 88% and reducing the amount of time it takes to resolve issues by as much as 40%.
HPE assign an Account Support Manager (ASM) who will head up an account team, providing account support planning, operational & technical advice, enhanced call handling, firmware and patching analysis.
HPE work with you to identify the required amount of capacity needed throughout the life of the solution, ensuring deployment & implementation ahead of requirement.
HPE also include an on-site additional capacity buffer (usually between 10 – 40%) to facilitate growth within minutes as your business demands.
HPE are able to deliver pre-defined business outcome focus solutions such as Backup as a Service, Database as a Service, Big Data as a Service and SAP as a Service.
HPE can also provide Infrastructure as a service based upon pre-defined technology and deliverables, or create solutions designed to meet your specific Business and IT requirements, across your environment, including networking, servers, storage and software.
|Support available to third parties||No|
Onboarding and offboarding
All HPE GreenLake solutions include options for Management of Change and Education Services. In addition, Transformation Workshops can be arranged to identify the steps needed to migrate successfully to a private cloud environment.
HPE are able to include a range of Advisory & Professional Services, that include installation, implementation and migration services. We include installation of the technology and software as agreed within the Statement of Work so you are ready to use and consume the capacity from day one and deliver regular reviews with you throughout the solution lifecycle ensuring we are continuing to deliver the solution that is required for your business.
|End-of-contract data extraction||At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.|
|End-of-contract process||The end of contract processes can vary depending upon which GreenLake Solution or GreenLake Package has been procured, and any exit activities will be discussed and agreed with you prior to the conclusion of the contract.|
Using the service
|Web browser interface||Yes|
|Using the web interface||Log calls, download firmware and patches, look at support forums and advisories|
|Web interface accessibility standard||WCAG 2.0 AA or EN 301 549|
|Web interface accessibility testing||None|
|Command line interface||No|
|Independence of resources||HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.|
|Infrastructure or application metrics||Yes|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||HPE GreenLake Backup Solution|
The HPE GreenLake Backup solution delivers on-premises backup capacity. Your invoice is calculated at the front end enabling you to simplify your backup requirements and easily enable chargeback or show back to the business.
The monthly charge includes everything you require to achieve your backup requirements , including hardware, software and support services, through a monthly charge based on what you actually consume.
Commvault software is pre-integrated on the latest HPE technology – with our metering technology and management services to run it for you. Additionally, when available capacity runs low, additional capacity is automatically provisioned ahead of demand.
|Scheduling backups||Users contact the support team to schedule backups|
|Backup recovery||Users contact the support team|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||TBC|
Availability and resilience
|Guaranteed availability||HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.|
|Approach to resilience||The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime by as much as 88%, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.|
The HPE GreenLake solutions include proactive support and monitoring where tickets are automatically created for service issues and passed to the relevant support team for investigation and subsequent resolution.
We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided.
Identity and authentication
|User authentication||2-factor authentication|
|Access restrictions in management interfaces and support channels||The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||2-factor authentication|
|Devices users manage the service through||Dedicated device on a segregated network (providers own provision)|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Details of security accreditation are available upon request|
|ISO/IEC 27001 accreditation date||Details of security accreditation are available upon request|
|What the ISO/IEC 27001 doesn’t cover||Details of security accreditation are available upon request|
|ISO 28000:2007 certification||Yes|
|Who accredited the ISO 28000:2007||Details of security accreditation are available upon request|
|ISO 28000:2007 accreditation date||Available upon request|
|What the ISO 28000:2007 doesn’t cover||Details of security accreditation are available upon request|
|CSA STAR certification||No|
|Who accredited the PCI DSS certification||Details of security accreditation are available upon request|
|PCI DSS accreditation date||Available upon request|
|What the PCI DSS doesn’t cover||Details of security accreditation are available upon request|
|Other security certifications||No|
|Named board-level person responsible for service security||No|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management testing and implementation on HPE supported equipment.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s). Our proactive monitoring is based upon specific software we run within the customers environment to help identify and avoid potential unplanned downtime and includes Cloud Cruiser for proactive capacity management.|
|Incident management type||Undisclosed|
|Incident management approach||The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickers via phone, email or a web portal.|
|Approach to secure software development best practice||Supplier-defined process|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||No|
|Price||£0 per unit|
|Discount for educational organisations||No|
|Free trial available||No|
|Pricing document||View uploaded document|
|Terms and conditions document||View uploaded document|