Ultranyx

Prizsm Platform

Platform providing total data security, privacy & control of data in the cloud with no risk of data breach. Provides multi-cloud data protection and orchestration.

Features

  • Prizsm provides 100% data privacy & full GDPR compliance
  • Multi-cloud data storage and data management
  • Unique random data distribution provides total data protection
  • Full data resiliency
  • Prizsm gives fully automated ‘Plug and Play’ multi-cloud orchestration
  • Full control over multiple cloud providers quickly & easily
  • Automatic cloud switching
  • Multi-cloud dashboard reporting
  • Appliance and virtual appliance implementations
  • Works with all cloud providers

Benefits

  • Prizsm harnesses multi-cloud orchestration to deliver full data protection
  • Full data governance and cost control
  • No limitations on the volume of data that is protected
  • Simple integration with any existing business network
  • No complex user integration process
  • No change to existing user experience
  • Protects any type of data in the cloud
  • Works with all devices; PC’s, mobiles, laptops, tablets
  • Full system support 365/24/7

Pricing

£1500 per licence

Service documents

G-Cloud 9

802459852278660

Ultranyx

Ian Drury

02921 252020

ian.drury@ultranyx.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works Providing total protection of data in the cloud and multi-cloud orchestration

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Full system support is available 365/24/7. Various support levels are provided from Standard to Premium.

Target response times are based upon severity level:-

Severity Level Target Response
Critical 30 mins
High 4 hours
Medium Within 2 days
Low Within 4 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Standard support is included with first year license agreement (20% of cost thereafter).
The Standard Support Agreement includes the following benefits for registered-user customers:
• Unlimited Technical Support during the business hours.
– Includes advice on implementation, optimization and troubleshooting
– All reproducible errors, when operated in Supported Enviroment, are covered
• Access to Worldwide Software Support professionals highly experienced in the use and operation of our applications and who will see your case through to resolution
• Use of remote desktop sharing available at the discretion of Worldwide Software Support

Level 2 Services
24 x 7 Production Emergency Support: Customers requiring a higher level of support in managing potential production-down issues may consider the enhanced 24/7 support option with the following benefits:
• 24/7 access to a Worldwide Software Support Professional
• Up to five additional customer defined points of contact
With Level 2 Services, your calls will also go into a priority queue.

Level 3 Services
Service includes all benefits of Level 1 and Level 2 in addition to access to a Service Relationship Manager (SRM).
• Remote internet based access and problem analysis
• Account status reports and reviews, up to weekly, as required

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1500 per licence
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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