Software Box Limited (SBL)

SBL Cloud Security for Government Endpoints with Trend Micro

SBL implement Trend Micro’s high-performance endpoint security, XGen™, to protect Government virtual/physical desktops against today’s cyber threats, driving compliance for regulatory demands, (e.g. GDPR), maintaining a positive user experience. Using the industry’s broadest protection techniques. Forester: “…aligns very well with the current and (likely) future needs of enterprise buyers.


  • Light touch, optimized security, the right technique so lower costs.
  • Minimal performance impact and false positives on devices and networks.
  • Comprehensive centralised view of user security.
  • Quickly, efficiently analyses data & threats across the whole solution.
  • User-centric visibility across both cloud and on premise systems.
  • Easily understand how threats are affecting a particular user.
  • Automatic sharing of threat intelligence from other Trend products.
  • Customizable dashboards to fit different administration responsibilities.
  • Flexibility to deploy endpoint security across the Hybrid Cloud.
  • License portability – Between On Premise and Cloud.


  • Stops Ransomware from encrypting your endpoints.
  • Block zero-day malware with signature-less techniques including machine learning.
  • Centralises End User threat and data protection.
  • Enables Users to securely work from their most productive platforms.
  • Minimize risks; real-time, proactive cloud-based security.
  • Reduce management complexity and overall costs.
  • Global threat intelligence protection through Trend Micro’s Smart Protection Network.
  • Contributes to GDPR compliance.
  • Informed by Smart Protection Network’s threat intelligence community and devices.
  • Foresters assessment: “…aligns very well with… current and future needs...”


£0.02 per unit per day

  • Education pricing available

Service documents

G-Cloud 10


Software Box Limited (SBL)

Danielle Connor

01347 812100


Planning service Yes
How the planning service works SBL's Cloud Specialists will arrange to scope the current infrastructure for compatibility with the implementation of the service required. Scoping sessions can be carried out on the customer site or through call, dependent on the customers preferences. Running concurrent to the technical feasibility assessments, the Account Manager will establish the desired outcomes of the proposed services, and compare this to the business objectives of the customer. Utilising this information, a planning consultancy workshop will take place. An implementation plan will be designed, inclusive of the aims of the relevant stakeholders and the Technical Specialists knowledge of the infrastructure. This will be presented to the customer for review and approval. This will be refined where necessary, and implemented upon acceptance. Throughout implementation, Cloud Consultants will be available to offer advice at any stage and will provide full knowledge transfers following the new services.
Planning service works with specific services No


Training service provided Yes
How the training service works SBL provide a range of training solutions across cloud technologies to deliver a broad selection of outcomes at all levels of an organisation. This can range from single day workshops to bespoke transformation consultancy. If required, SBL will deliver training and consultancy to a manufacturer/vendor/industry accredited qualification scheme e.g. CISSP, MCP, VCP, AWS, Cloud Migration.

All training will be delivered in a format that meets the organisation's requirements, either in SBL's in-house, designated training facility, or at the customer's chosen location. Following training, a detailed training record will be provided. Training can either be structured around specific technologies, vendors/manufacturers or to address practical need.

In addition to this, SBL can utilise our dedicated training platform to provide real time evaluation of ability, using a test environment that replicates the organisations infrastructure and estate. This will provide the organisation with hands on practical experience without posing a risk to any live system.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Following the planning phase and sign off of the implementation plan, SBL will work with the authority to establish key milestones, KPIs and deliverables, which will govern the lifecycle of the migration. This engagement will be led by suitably qualified project managers (PRINCE2), technical and security (SC/DV) staff, where required. Throughout the migration/setup, review meetings will be held as required to ensure the continued success and progress of the project.

Prior to any work commencing, clear back up strategies will be put in place in the event of system downtime. These procedures will follow industry and best practice advice/legislation.

Upon completion of the implementation/migration an agreed, detailed and thorough user acceptance test will be carried out. Once this has been formally accepted, the setup/migration will be complete. Should any issues arise, SBL will work with the authority to rectify these in the most cost and time effective way possible.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works SBL will start by conducting a bench marking exercise to establish the objectives they would like to achieve and any associated metrics, or success criteria. A review of the service to be tested will then be carried out to ensure that these criteria can be evaluated in the most appropriate and effective way. Consequently, a thorough testing methodology will be produced and presented for review.

Following acceptance of the methodology, SBL will carry out the agreed tests in the proposed manner. A detailed report will be produced following the conclusion of the testing/assurance phase. This will include actionable recommendations should the service not have achieved the desired result. The report will be drafted by a technical expert in the relevant field with a suitable level of expertise in report writing.

The report will be reviewed by SBL and the Authority to put together a detailed action plan to ensure that the service/solution will deliver the desired objectives. As part of this review, SBL will carry out vendor independent assessments to ensure that the technology is technically compliant and cost effective.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • Tigerscheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works SBL will support organisations cloud hosting and software services with dedicated and qualified technical staff. SBL will work with organisations to get a detailed understanding of the support requirement and environment in which this must operate. We will also acquire a thorough understanding of the solution to be supported with a focus upon identifying what is business critical.

SBL can also provide consultancy surrounding business continuity or disaster recovery objectives. This will ensure that critical infrastructure and operations can continue to function in the event of service/software failure.

Service scope

Service scope
Service constraints There are no foreseeable constraints to this service.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Trend Micro helpdesk acknowledges all tickets within fifteen minutes. Response times vary between 2 hours to 72 hours, depending on the severity level of the incident.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Support through Trend Micro, 24 x 7 cover as standard.
Web chat accessibility testing None.
Support levels Support through Trend Micro, 24 x 7 cover as standard.


Supplier type Reseller providing extra features and support
Organisation whose services are being resold A broad portfolio of organisations.

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)


Price £0.02 per unit per day
Discount for educational organisations Yes


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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