Dajon Data Management Ltd

Electronic Document Management & Enterprise Automation

DRS is a comprehensive browser-based platform for Document Management and Process Automation. this includes Document Management, Web Forms, Process Design, Workflow Automation, Analytics, and Management tools that seamlessly integrate into your existing business applications and programs. DRS transforms and automates your business processes.

Features

  • Web Browser-based platform for EDM and Process Automation
  • DRS uses common index fields to link together related documents
  • Real time Analytics and Management tools
  • DRS is a fully integrated set of functional modules
  • Uses forms technology to increase efficiency and workflow
  • Simple drag-and-drop interface to build workflow
  • WET SIGNATURE Allow users to sign Iforms from digital devices
  • Use any mobile device to view documents
  • ILINK - Provides seamless integration with core business applications
  • Allows data to pass between existing ODBC compliant Databases

Benefits

  • Convert paper to web forms
  • Mobile ready and responsive
  • Supports Electronic signatures
  • Integrates into all accounting application such as Sage
  • Instant Access to Information
  • DRS focuses on process improvement to automate tasks
  • Access your data and processes from any internet enabled device
  • Build workflows with no technical background required
  • Have information integrated throughout the organisation
  • Increase efficiencies in every department within one software

Pricing

£40 to £1550 per user per month

  • Education pricing available

Service documents

G-Cloud 11

802213330945203

Dajon Data Management Ltd

Damien Andrews

02077323223

damien@dajon.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft SharePoint
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • Microsoft Windows 2012 and above
  • Microsoft SQL 2012 and above

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 working day.
Within 4 hours for urgent requests.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The four areas of support are:
Consultative: Daily or project rate dependent on scope of works etc. average cost per project £5000.00
Training: This would have been agreed at the beginning of the project. Training days start at £1100 per day. Remote telephone/email support part of the maintenance agreement. On-site Support daily rate of £1100 per day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started With each installation we provide onsite consultation and training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Objects stored in the database are stored in a file repository that can be accessed through the file server. Identifying the files can be easily done by accessing the SQL database that stores the file location and associated indexes for the respective file. We will work with the client to extract the data efficiently and effectively.
End-of-contract process The standard contract includes extraction of data to either CSV files or the format in which data was held within the system. Additional costs are incurred when data is to be imported into other systems.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The interface on mobile devices are adapted for a better user experience.
Service interface No
API Yes
What users can and can't do using the API API access is only applied by Dajon for the users to avoid any potential compromise or disruption to service.
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Look and feel of the interface can be customised at system level by administrators, certain layouts can be customised at a user level.

Scaling

Scaling
Independence of resources Usage is scaled automatically or with user intervention

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold DocuPhase

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data from within the web interface.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Tier 3: 99.98% uptime
Tier 4: 99.99% uptime
Approach to resilience Available on request
Outage reporting Public dashboard
Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 12/05/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications BS 10008

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Access Control Policy
Anti-bribery policy
Anti-Piracy Policy
Backup Policy
CCTV Policy
Clear Desk and Clear Screen Policy
Complaints and Grievance Policy
Cryptographic Controls Policy
Data Protection Policy
Disciplinary Policy
E-Mail & Internet Acceptable Usage Policy
Hand Held Scanner Policy
Hiring Policy
Information Exchange Policy
Information Sensitivity Policy
Laptop Policy
Leaving Policy
Network Systems Monitoring Policy
Password Policy
Remote Access and Mobile Computing Policy
Secure Development Policy
Security Policy (at the beginning of the ISMS Manual)
Security Incident Reporting Policy
Social Networking Policy
USB Memory Sticks Usage Policy
Virus Protection Policy

Training and refresher training are provided to all staff to ensure all policies are followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All assets are audited and tested through its lifetime, any changes are tested and documented before live deployment. For changes that affect configuration, this is tested and approved before live deployment. Changes that may affect security are tested on a test platform with penetration testing before deployment.

A change log is used to log down all changes made, whenever possible any change or patch insertion is tested prior to loading on the live system. Change management requests are strictly by approval only.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All services are deployed on a restrict all then allow-based service to reduce any potential threats. Patches are deployed on a test platform and tested upon release. Once it has passed the test platform, it is then deployed on the live service. Potential threat information is received from credible sources including software manufacturer such as but not restricted to Microsoft, hardware manufacturer such as but not restricted to HP and from threat detection sources such as but not restricted to Trend Micro.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Any identified discrepancies are notified to the technical team immediately for immediate action. This is monitored 24 hours a day, 7 days a week for resolution.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach A pre-defined process for common events is prepared in the form of a management information report. Users report incidents via e-mail or phone, which is then escalated to the appropriate management personnel to respond.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £40 to £1550 per user per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑