Longhorn Consulting

Case management systems

Longhorn Consulting provides design and implementation services for a cloud-based case management solutions. We offer planning, analysis, user research, design, technology architecture, configuration, integration, testing, training, deployment, release management and production optimisation services.

Features

• Open standards
• Data migration
• Rules-based process automation
• Role-based user management
• Digital asset management
• GDPR compliance
• Training
• Secure access
• Accessibility
• GDS standards and GOV UK integration

Benefits

• Easy to use
• Turn-key or bespoke
• Mobile and tablet friendly
• Agile development
• Continuous improvement
• Outcome-driven quality focus
• Scalable by design
• Information retention policies

£384 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nao@longhorn.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

802046080774975

Contact

Nao Yoshino
08458626861
nao@longhorn.consulting

Planning

• Planning service: Yes
• How the planning service works: We will engage your team at every level and establish key relationships. Onboarding begins with a meeting to plan and confirm a delivery schedule. The outcome is typically an actionable plan or statement of work (SoW) that clearly states: Responsibilities (who), Requirements and specifications as user stories (what, why), Milestones and epics (when, where), Planning (how). We use cloud-based services such as Confluence and Trello or Jira to create collaborative project spaces that are available 24/7 to all members of the team. On smaller projects, we use web applications such as Google Docs and Google Sheets to collaborate similarly while minimising project management overhead. In both cases, the objective of onboarding to ensure every member of the team understands the nature and scope of their contribution to the project.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work with you to understand the areas of training you require, and provide training and technical consultation that is tailored specifically to your needs. We're available on-site and via remote video and teleconferencing.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Longhorn works with all major vendors and many independent providers. Where possible we work to make future migrations easier through standardisation and documentation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Longhorn Consulting Limited is certified by BSI for ISO 9001:2015 standards in quality management.; ; Quality assurance and performance testing is integral to the service we deliver. Our QA approach includes manual and automated unit, feature and performance testing in conjunction with UAT and OAT gateways. We provide a complete, continuous integration and delivery solution that extends quality assurance all the way from development to deployment.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support is provided via telephone and email, subject to the service level agreement. Typically this includes weekday support via telephone and email during business hours, Monday through Friday excluding public holidays. Enhanced service available including on-site and out-of-hours support.

Service scope

• Service constraints: None within the scope of agreed terms

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: On average we respond within 2 hours. Support available Monday - Friday 09:00 to 17:00 as standard. Enhanced support available. Please refer to the service definition document.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a dedicated account manager as your primary point of contact. Please refer to the service definition document for details.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £384 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nao@longhorn.consulting. Tell them what format you need. It will help if you say what assistive technology you use.