Longhorn Consulting

Case management systems

Longhorn Consulting provides design and implementation services for a cloud-based case management solutions. We offer planning, analysis, user research, design, technology architecture, configuration, integration, testing, training, deployment, release management and production optimisation services.

Features

  • Open standards
  • Data migration
  • Rules-based process automation
  • Role-based user management
  • Digital asset management
  • GDPR compliance
  • Training
  • Secure access
  • Accessibility
  • GDS standards and GOV UK integration

Benefits

  • Easy to use
  • Turn-key or bespoke
  • Mobile and tablet friendly
  • Agile development
  • Continuous improvement
  • Outcome-driven quality focus
  • Scalable by design
  • Information retention policies

Pricing

£384 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nao@longhorn.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

8 0 2 0 4 6 0 8 0 7 7 4 9 7 5

Contact

Longhorn Consulting Nao Yoshino
Telephone: 08458626861
Email: nao@longhorn.consulting

Planning

Planning service
Yes
How the planning service works
We will engage your team at every level and establish key relationships. Onboarding begins with a meeting to plan and confirm a delivery schedule. The outcome is typically an actionable plan or statement of work (SoW) that clearly states: Responsibilities (who), Requirements and specifications as user stories (what, why), Milestones and epics (when, where), Planning (how). We use cloud-based services such as Confluence and Trello or Jira to create collaborative project spaces that are available 24/7 to all members of the team. On smaller projects, we use web applications such as Google Docs and Google Sheets to collaborate similarly while minimising project management overhead. In both cases, the objective of onboarding to ensure every member of the team understands the nature and scope of their contribution to the project.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We work with you to understand the areas of training you require, and provide training and technical consultation that is tailored specifically to your needs. We're available on-site and via remote video and teleconferencing.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Longhorn works with all major vendors and many independent providers. Where possible we work to make future migrations easier through standardisation and documentation.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Longhorn Consulting Limited is certified by BSI for ISO 9001:2015 standards in quality management.

Quality assurance and performance testing is integral to the service we deliver. Our QA approach includes manual and automated unit, feature and performance testing in conjunction with UAT and OAT gateways. We provide a complete, continuous integration and delivery solution that extends quality assurance all the way from development to deployment.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is provided via telephone and email, subject to the service level agreement. Typically this includes weekday support via telephone and email during business hours, Monday through Friday excluding public holidays. Enhanced service available including on-site and out-of-hours support.

Service scope

Service constraints
None within the scope of agreed terms

User support

Email or online ticketing support
Yes, at extra cost
Support response times
On average we respond within 2 hours. Support available Monday - Friday 09:00 to 17:00 as standard. Enhanced support available. Please refer to the service definition document.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a dedicated account manager as your primary point of contact. Please refer to the service definition document for details.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£384 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nao@longhorn.consulting. Tell them what format you need. It will help if you say what assistive technology you use.