MyPad3d UK

Virtual, Augmented, and Mixed Reality Cloud-based applications

We work at the leading edge of Virtual, Augmented, and Mixed Reality technologies with offices in Seattle and London. We help organisations, including government departments, to navigate this rapidly-evolving market sector to find appropriate solutions that meet their needs.

Features

  • Leading edge solutions leveraging Mixed Reality technology
  • Cloud-based multi-user Virtual environments
  • Hyper-realistic simulations using haptics and latest hardware enhancements
  • Partnership approach to understanding deeply the needs of the client
  • Bespoke solutions tailored to the specific needs of stakeholders
  • Solutions work on all devices from smartphones to HTC Vive

Benefits

  • Hugely cost-effective
  • Impacting and memorable solutions
  • Enhance training understanding and uptake considerably
  • Uniquely positioned to offer the very latest developments appropriately
  • Solutions built with integration to existing technologies in mind

Pricing

£3000 to £110000 per instance

  • Education pricing available

Service documents

G-Cloud 10

801266343656600

MyPad3d UK

Toby Pettinger

07393732680

tpettinger@mypad3d.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None at all
System requirements
  • Mobile devices should be younger than 4 years old
  • We can even help with 4g blackspot limitations..!

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We follow the sun and there may be delays at weekends but that is unusual indeed.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels We have not yet had call to agree to specific SLA's although there are projects in which we are required to provide onsite support which we do in order to match the client need (e.g. shift coverage).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We start by consulting with the client to iunderstand, in depth, their needs and challenges as a business per se and not necessarily in the context of Mixed Reality technology. In fact there are times when we find that clients aren't necessarily ready for Virtual, Augmented, or Mixed Reality solutions though normally there is a way in which they can be helpful.

From there we determine the most appropriate, easy-to-swallow, adoption strategy and deploy. We are uniquely positioned to demonstrate the art of the possible but we're equally comfortable and happy deploying the most basic solutions. The focus is always on appropriateness and longevity of meaningful relationships.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data, appropriate IP, and coding is handed to the users.
End-of-contract process Our pricing is all-inclusive on a solution-by-solution basis.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only formatting differences between these two device types. If we need to build an app then we prefer webapps so that there is only very marginal difference between mobiles and desktop.
Accessibility standards None or don’t know
Description of accessibility We try to make all of our solutions accessible to the standards required by our clients. We also advise on accessibility features.
Accessibility testing We haven't tested with users of assistive technology but our solutions have been used by users of assistive technologies from spectacle through hearing aids. We also build with colour sight issues in mind.
API No
Customisation available Yes
Description of customisation Well almost every single aspect of our solutions can be customised; their very purpose is to exactly meet the needs of our clients.

Scaling

Scaling
Independence of resources Solutions are standalone.

Analytics

Analytics
Service usage metrics Yes
Metrics types As required. We have solutions in which we are providing training/assessment metrics in real-time, we have those in which we are providing detailed eye-tracking and biometric data, and we have others in which no data is required.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We can export data in most recognised formats and generally within 3 working days of the request.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability None so far but we're quite happy to discuss appropriate SLAs.
Approach to resilience RAID, VM's, constant onsite presence.
Outage reporting Email alerts triggered by various tools including VMWare.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Username and password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We deploy and update McAfee, our client solutions are standalone, our employees all sign contracts regarding confidentiality.
Information security policies and processes We're a small company. The reporting structure for violations is straight to myself or the other board members.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All solutions are held in a private cloud. Those requiring updates, such as our cloud-based virtual meeting environment, are frequently updated as required. Most solutions don't require regular updates because of the nature of what they are intended to do.
Vulnerability management type Undisclosed
Vulnerability management approach We rely on McAfee for notification of potential threats and proactively check the McAfee website daily.
Protective monitoring type Undisclosed
Protective monitoring approach Proactive checking of McAfee website and reliance on the same for identifying potential compromises. Any incidents will be dealt with immediately.
Incident management type Undisclosed
Incident management approach We don't have IT-defined "Incidents". However, in the event that we experience (or our client experiences) an incident within our solution portfolio we deal with it immediately until resolved.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3000 to £110000 per instance
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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