DEVONPORT ROYAL DOCKYARD LIMITED

Enterprise Collaboration Service - SECRET

The Enterprise Collaboration Service is a web based work-space hosted within the MOD secure cloud. The service can be used to manage, store and securely distribute information up to and including UK SECRET classification. The service delivers secure Document Management, Business Process and Business Intelligence toolsets alongside Collaborative networking capability.

Features

  • Allows Enterprise teams to collaborate and share applications effectively.
  • Deployed for access from the SECRET LAN interconnect (SLI/SNI).
  • Data dashboards and visulisation tools
  • Used for information assets up to SECRET
  • Interactive community homepage with notice areas, discussion boards etc.
  • Secure document management with full auditability

Benefits

  • Enables joint team alliancing, overcomes any local interoperability issues.
  • Allows access to multiple applications for Enterprise Project Collaboration
  • Allows teams to work collaboratively and securely, from remote locations.
  • Enables information sharing with approved industry partners using SNI network.
  • Allows the management and storage data up to SECRET classification.
  • Enables the segregation of Assets Subject to Special Conditions (ASSC)

Pricing

£45 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

8 0 0 8 3 2 8 8 6 1 9 4 9 6 1

Contact

DEVONPORT ROYAL DOCKYARD LIMITED

Andy Dunn

07983636092

digital.solutions@babcockinternational.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Service accessed from SLI /SNI end points.
Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.
Compatible VDI component available on Client UAD.
System requirements
  • Access to a suitable network connection
  • A compatible web browser
  • Compatible VDI Component on UAD

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).

* Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.

SLA's above and beyond the standard offering are priced on request.
Support available to third parties
No

Onboarding and offboarding

Getting started
The setting up of a new Enterprise Collaboration Service is tailored to the user requirement. This can include:
- digitisation of information assets
- data migration/import
- Admin and user training
- production of appropriate documentation sets
- guidance and assistance for the Information Asset Owner and the accreditation process
These can be priced separately as required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Microsoft Office Applications
End-of-contract data extraction
Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.
End-of-contract process
Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The Enterprise Collaboration Service can be tailored according to the customer requirements. This includes look and feel, features, application access, security and system integration with branding to suit corporate or project identity.

Scaling

Independence of resources
Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.

Analytics

Service usage metrics
Yes
Metrics types
System Availability
User Consumption
Other metrics available on request
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data exports can be provided through requests to the Service desk, the process is tailored to suit the level of security classification and volume of data to be exported.
Data export formats
  • CSV
  • Other
Other data export formats
Dependant upon chosen COTS products
Data import formats
  • CSV
  • Other
Other data import formats
Dependent upon chosen COTS product

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.
Approach to resilience
Available on request
Outage reporting
Email alerts/phone calls

Identity and authentication

User authentication needed
Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information.

Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
DAIS accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
DAIS accredited
Information security policies and processes
Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our DAIS case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request due to sensitivity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request due to sensitivity.

Complies to Authority defined standards.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
SLI/ SNI

Pricing

Price
£45 per licence per month
Discount for educational organisations
No
Free trial available
No

Service documents

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