UKFast

Cyber Security Consultancy

Our cyber security consultancy services are delivered by a team of experienced in house security specialists, who have a deep understanding of cyber risks facing organisations. From this consultancy, businesses will have the knowledge and support to implement the best possible security solutions for their budget and requirements.

Features

  • Experienced & certified security experts and architects.
  • Dedicated personnel to your project.
  • UK owned and operated business.
  • Consultancy process compliant with ITIL best practice.

Benefits

  • Tailored and bespoke cyber security consultancy.
  • Action plans and implementation support to meet your business needs.
  • Scalable and flexible to meet budget and needs.
  • Ongoing support for new and existing security products.
  • Proven and trusted methodology.
  • UK-based, ISO-accredited data centres, fully owned and operated by UKFast.
  • UK based, in-house expert SC cleared support 24/7/365.

Pricing

£900 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

8 0 0 7 8 5 7 0 1 9 0 4 0 7 0

Contact

UKFast Laurel Mills
Telephone: 0800 923 0601
Email: gcloud@ukfast.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Alongside penetration testing and ethical hacking we can provide training for your employees covering the latest in IT security practise. This can be run either on your premises, or at UKFast's in-house training academy in Manchester. Our purpose-built training facility is available for customers to access world-class training programmes, and has achieved a number of recognised accreditations including:
• Linux Professional Institute (LPI) Approved Training Provider
• CompTIA Authorised Academy
• Person VUE Authorised training and exam centre
• Red Hat Academy for training and exams (one of only three Red Hat Academies in the UK)
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
See other UKFast service definitions for details

Service scope

Service constraints
None - UKFast penetration testing and ethical hacking is also available to public sector organisations not hosted with UKFast.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Calls are responded to within 3 rings. Service Ticket response time is dependent on the criticality: 1. Critical - Immediate Response 2. High - Response within 10 minutes 3. Medium - Response within 1 hour 4. Low - Response within 4 hours 5. Very Low - Response within 24 hours. The standard SLA response times are applicable from 09:00 to 17:00 Monday to Friday (excluding UK Bank Holidays). 365/24/7 Support is also available as a service at an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
All UKFast customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with UKFast. Customers are assigned a support "pod" based on the type of solution they have with UKFast. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£900 a person a day
Discount for educational organisations
Yes

Service documents