Amazon Web Services - AWS - Backup as a Service - BaaS
Tectrade can build a scalable, resilient and cost-efficient infrastructure solution for backup and recovery using Amazon Web Services. Provisioned in a private, public or hybrid approach we offer; long term archival; fast disaster recovery with pre-defined recovery and restore SLAs; data tiering; fully managed backup solutions for your physical/virtual machines.
Features
- Comprehensive reporting, monitoring and alerting.
- Unlimited technical support.
- Remote management and out-tasking.
- Regular service, capacity and performance reviews.
- Guaranteed backup success, underpinned by service credits.
- Cost optimisation via cloud storage solutions and various licensing models
- Can provision an offsite recovery vault for long-term retention
- Data Protection Maturity Model identifies your as-is and to-be environments
- Regular Disaster Recovery - DR - testing
Benefits
- Reduce business risk by providing a defined data protection catalogue.
- Provide insight and visibility of your IT infrastructure
- Ensure 98% success rate for backup and recovery
- Reduce TCO of data protection environment.
- Faster recovery times - reduced risk of revenue/productivity loss
- Meet compliance and regulatory requirements
Pricing
£0.07 to £0.35 a gigabyte a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
7 9 9 9 9 3 5 3 0 4 9 4 2 6 8
Contact
Tectrade
Marie Clutterbuck
Telephone: 07860 401811
Email: Marie.clutterbuck@tectrade.com
Service scope
- Service constraints
- Our suite of Helix Protect offerings supports the majority of backup infrastructures (providing reporting, monitoring, support or management) on a minimum of 1 year contract. Please see relevant Service Definition Document.
- System requirements
-
- Operating systems and applications at supported levels.
- Suitable internet links to transfer data.
- Provision of physical or virtual hosts to host the software.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard - 4 hours (UK working hours)
Critical - 1 hour (24/7) - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Tectrade provide advanced monitoring, reporting and alerting, access to a first, second and third line service desk, through to a fully managed solutions. Most accounts will be allocated a Technical Account Manager. Please see relevant Service Definition Document for more details.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The service is simple and easy to understand. However, Tectrade provide full support in helping our clients familiarise themselves and ensure successful roll-out of the service. Online training and documentation will also be provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- In the vast majority of cases, data remains within the customer's core infrastructure, and is only remotely managed. Where Tectrade are hosting data, we will work with the customer during the off-boarding process to facilitate extraction of the data.
- End-of-contract process
- The principle of the suite of services is to provide insight, support or remote management of the customer's backup infrastructure. Therefore, at the end of the contract, we will disengage and hand responsibility back the customer as per our off-boarding process, which is included within the cost of the contract.
Using the service
- Web browser interface
- Yes
- Using the web interface
- The web interface allows users to raise questions, incidents and requests. It also gives access to knowledge, databases, forums and comprehensive reporting consoles.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Interface doesn't comply with EN 301 549 9 as this specifies how much users can zoom, how colour is used, and the contrast of web pages.
- Web interface accessibility testing
- None
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- Through regular monitoring with performance and capacity management of the overall infrastructure.
- Usage notifications
- Yes
- Usage reporting
-
- Other
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
- Other
- Other metrics
-
- Backup success rates.
- Backup statistics.
- Storage utilisation.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM and Dell-EMC
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Majority of servers, applications, files and volumes (see SDD).
- Mobile and endpoint devices.
- Cloud applications (e.g. O365).
- Backup controls
- Tectrade will define a data protection catalogue which the customer or Tectrade will use to govern the backup policies. There is huge flexibility on what can be backed up, when and how.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- In the vast majority of cases, data is held within the customer's backup environment, and Tectrade provide remote support and management as required.
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- For our managed service (Helix Protect Enterprise) Tectrade provide an SLA of greater than 98% backup success rate, with a 5% service credit if we are unable to meet this SLA. Please see relevant Service Definition Document for more details.
- Approach to resilience
- Tectrade have ensured their service delivery is resilient in terms of site loss and component failure.
- Outage reporting
- Email alerts.
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Each user can have policy-driven profiles applied to govern their level of access.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
- Devices users manage the service through
- Dedicated device on a government network (for example PSN)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International
- ISO/IEC 27001 accreditation date
- 18/08/2009
- What the ISO/IEC 27001 doesn’t cover
- ISO 27001 only covers our information security policy and practices.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Tectrade subscribe to and actively embrace ISO 27001. Our internal auditing process and the annual external audits ensure that the policies are being followed. Any breach of our information security policy is logged and escalated to the information security officer for a full and thorough review.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- As a service provider, Tectrade have a mature change-management process, which includes risk analysis, roll-back plans, and approval and verification steps.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Tectrade subscribe to multiple threat-alert channels through our security partners and vendors. Critical patching will be completed within 3 days. Routine patching is completed on either a monthly or quarterly cycle.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Tectrade use regular vulnerability scans and penetration testing to identify potential compromises which will be addressed as soon as commercially reasonable.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Our incident management process is based on ITIL and has been refined over the many years of Tectrade being a service provider. Individual incidents are addressed and closed. Multiple incidents can trigger a problem management process. Major incidents will generate a incident report.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £0.07 to £0.35 a gigabyte a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 2 week POC can be requested and provided by Tectrade.