Think Learning


Flex LCMS (Learning Content Management System) can manage and host elearning content for access within any Learning Management Systems (LMS) or Virtual Learning Environment (VLE) using SCORM and AICC. There are also elearning player options available.


  • Host and manage elearning content
  • SCORM, AICC and xAPI
  • Oracle Learning Management (OLM) SCORM adapter


  • All elearning standards are supported (SCORM, AICC and xAPI)
  • Interoperability and APIs with external systems
  • Integration to Oracle Learning Management (OLM)


£3960 to £3960 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Think Learning

Shaun Wilde

0117 407 0237

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Any external Learning Management System (LMS) or Virtual Learning Environment (VLE)
Cloud deployment model Private cloud
Service constraints There are no constraints
System requirements
  • PC: Windows 7+
  • Mac: OS X 10.5+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are between 1 and 16 hours. We offer 2nd and 3rd line support service within UK business hours as standard (09:00 to 17:30 Monday to Friday) and respond to critical support issues outside of business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Online support (2nd line) = within the support contract;
Technical support (3rd line) and maintenance = within the support contract;
Support (consultancy) = optional within the support contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Prior to go live, all system administrators are trained online.

After go live, system administrators can upload content to the LCMS
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The off-boarding process comprises:

- Provide compressed copies of content files;
- Purge the data from servers and all historic backups.
End-of-contract process The off-boarding process is included in the price of the contract, any additional actions would be at additional cost.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The service is accessible via a SCORM adaptor into the target Learning Management System (LMS).
Accessibility testing None as this either sits within the learning content or the target LMS
What users can and can't do using the API SCORM, AICC and xAPI, and the Oracle SCORM adaptor
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources Flex is hosted on scalable cloud servers that are monitored 24/7 using performance monitoring software


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported by Think Associates on request.
Data export formats Other
Other data export formats
  • XAPI
Data import formats Other
Other data import formats
  • XAPI

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The aim is for no more than 0.1% of the year of unscheduled downtime where there is total inaccessibility to Flex. There is also an aim for no more than 4 hours a month of scheduled downtime for maintenance. Flex is performance monitored via health checks at the platform layer.
Approach to resilience The core and data centre networks benefit from 10Gbps of connectivity and are designed to transparently tolerate the failure of any link or piece of equipment. Further details available on request.
Outage reporting Outages and planned maintenance will be reported to system administrators by email.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Flex is accessed by the target LMS or VLE. System administrators have content upload permissions only.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISO Quality Services Ltd.
ISO/IEC 27001 accreditation date 09/03/2017
What the ISO/IEC 27001 doesn’t cover The UK data centre also has ISO27001 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Information Security Management System policies and processes, certificated and audited bi-annually by ISO Quality Services Ltd. Audit reports available on request. The Information Security Manager is a board level Director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code configuration is managed by the Technical Services team utilising GitHub. System configuration and change management is managed initially by the System Implementation) team and then the Client Services team once live. System configuration and change management is documented in SharePoint using a versioned functional and non-functional requirements spreadsheet.

All changes and upgrades are tested within a client specific development environment to ensure functionality and security before moving to the live environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is a control within our Information Security Management System (12.6.1). Where vulnerabilities are identified, system asset lists are examined to assess the impact of the vulnerabilities on the security of the system. Where a software update is deemed necessary, then the change control process is initiated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Flex is monitored 24/7 at the application layer via health checks and performance monitoring. In the event of a compromise the technical team are alerted by text to resolve the issue within the stated SLA.
Incident management type Supplier-defined controls
Incident management approach Users report incidents via Zendesk and then into the incident management process:

- Classification and initial support;
- Investigation and analysis;
- Resolution recording, closure and reporting via Zendesk.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)


Price £3960 to £3960 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial There is a trial option available to demo and test the LCMS compatibility


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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