OGEL IT LTD

Azure Hosting Services

OGEL IT provides licensing, management and support for Office 365 and Azure services. We are a Microsoft partner and approved Microsoft Cloud Solution provider (CSP) with a wealth of experiences in designing and delivering solutions built upon Microsoft technology and services within the public sector.

Features

  • Azure Services at published pricing
  • Highly scalable and flexible infrastructure and services
  • Regional hosting options
  • PaaS and SaaS services
  • Secure connectivity options
  • Mature market place for 3rd party services
  • Resilience and DR capabilities
  • Encryption at rest and in transit
  • Logging and auditing capabilities

Benefits

  • Flexible licensing options
  • Support from highly experienced staff
  • Discounts for government, educational and charitable organistions
  • Access to discounted consultancy resources
  • UK and European hosted services
  • ISO27001 certified
  • Simplified billing
  • Pay as you go services

Pricing

£0.00 an instance an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 9 9 1 6 6 0 5 8 0 6 2 3 2 2

Contact

OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Service scope

Service constraints
Adequate network bandwidth and connectivity to support online service access is required. Suitable IPSec/SSL VPN terminating equipment required for secured site to site connectivity (this can be provided where required on a purchase or leased basis using Fortinet FortiGate hardware and virtual appliances).
System requirements
Internet connectivity with sufficient bandwidth

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support hours are 9 to 5 Monday to Friday. Support outside these hours is available at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
//Level 0 - Base charges only (online portal only, priority 3 response only)
//Level 1 - Base charges plus 15% (Online portal access, Priority response times apply but resolution times do not)
//Level 2 - Base charges plus 25%
(Online portal access, phone access for priority 1 only, Priority response times apply resolution times for priority 3 only apply)
//Level 3 - Base charges plus 45% (minimum spend of £2500 pcm)
(Online portal support, phone access for priority 1 and 2 only, Priority response times and resolution times apply to all)

//Incident Priority Definitions
Priority 1 - Response within 1 hour, resolution within 4 hours
Priority 2 - Response within 4 hours, resolution by end of next business day
Priority 3 - Response by end of next business day, resolution within 5 days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Consultancy time is included and varies based on the committed monthly spend. Inclusive time starts at 0.5 days.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data extractions needs to be completed by the end user or contracting organisation before the expiry of online services. Consultancy and offboarding services can be provided on a rate card basis.
End-of-contract process
The contracted price covers the provision of online services for the duration of the contract, termination of the contract or failure to make timely payments could result in the loss of access to or retention of data. All offboarding services are chargeable at the published day rates and offboarding commitments can be made at the before or during the contract term.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Azure Compute offers virtual machine sizes that are Isolated to a specific hardware type and dedicated to a single customer. These virtual machine sizes are best suited for workloads that require a high degree of isolation from other customers for workloads involving elements like compliance and regulatory requirements. Customers can also choose to further subdivide the resources of these Isolated virtual machines by using Azure support for nested virtual machines.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
OneDrive - Recover previous files
Backup controls
Users can leverage the Azure backup services charged at the advertised storage rates.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The majority of services are subject to a 99.9% SLA however more detail for specific elements of the services are provided at https://azure.microsoft.com/en-gb/support/legal/sla/summary

Service Levels for cloud services
Monthly Uptime Percentage < 99.95% Service Credit 10%
Monthly Uptime Percentage < 99 Service Credit 25%
Service level for virtual machines
Monthly Uptime Percentage < 99.95% Service Credit 10%
Monthly Uptime Percentage < 99 Service Credit 25%
https://azure.microsoft.com/en-gb/support/legal/sla/cloud-services/v1_0/
Approach to resilience
Availability is available based on the infrastructure and services deployed. We can advise on the best deployments based on your requirements.
Outage reporting
Public dashboard
Personalised customer dashboard
RSS feeds and API

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
All management access is secured with two factor authentication limited to known regional source addresses.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
OGEL IT has an appointed data protection officer (ISO 27001 Certified Implementer) whom is responsible for ensuring all staff are full appraised of the latest policies and processes and for ensuring they are adhered to by all staff and sub contractors.
Information security policies and processes
OGEL IT maintains data protection policy that outlines the operational policies and procedures for all staff

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to a customer tenant outside of the Microsoft change management process are scheduled with the customer using their internal change management process, attendance at this meeting is chargeable based upon the published rate card. In the absence of a customer change management process the scheduled changes will be emailed to the customer on a monthly basis with 5 working days notice. Changes are assessed internal using an independent technical and security resource from the originator.
Vulnerability management type
Undisclosed
Vulnerability management approach
OGEL IT are subscribed to external organisations and manufactures vulnerability alerts that are reviewed and actioned where appropriate.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Azure security and compliance tools are utilised within the customers tenant based upon the licenses procured to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
Incident management type
Undisclosed
Incident management approach
Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
SharePoint Online provides data isolation mechanisms at the storage level. Microsoft uses rigorous physical security, background screening, and a multi-layered encryption strategy to protect the confidentiality and integrity of customer content. All Office 365 datacenters have biometric access controls, with most requiring palm prints to gain physical access. In addition, all U.S.-based Microsoft employees are required to successfully complete a standard background check as part of the hiring process. Office 365 uses service-side technologies that encrypt customer content at rest and in transit, including BitLocker, per-file encryption, Transport Layer Security (TLS) and Internet Protocol Security (IPsec).

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft Corporation are a CoC DC Partner

Pricing

Price
£0.00 an instance an hour
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.