IBM United Kingdom Ltd

IBM Information Server Data Quality on Cloud

Information Governance Catalog encourages a standardised approach to discovering your IT assets and defining a common business language, and helps you: Create a well-documented, end-to-end information data catalog, establish a common business language, manage and explore data lineage to create trusted information that supports data governance and compliance efforts.

Features

  • Customisable data cleansing functionality in batch and near real time.
  • Provides a unified environment and advanced data validation rules support.
  • Enables ongoing validation, measurement, and baseline reporting of data quality
  • Assesses data content, structure and quality
  • Common understanding of data content
  • Enhanced collaboration through shared analytical metadata and reports
  • Precisely calibrated matching rules

Benefits

  • Reduced provisioning and deployment time
  • Maximizes business understanding of data
  • Data-centric analysis of application, database and file-based sources ensuring confidence
  • Detailed data quality across fields and across sources, maintaining compliance
  • Creation of metadata from profiling results

Pricing

£3089 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

7 9 8 0 3 0 3 6 8 0 7 1 2 2 5

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to This service is part of a wider information integration, quality and governance platform. The following capabilities are extensions to this service:
- IBM Information Governance Catalog on Cloud
IBM DataStage on Cloud
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Once provisioned, the client will be notified of hardware failures.

Monitoring and responding to OS or software failures is the responsibility of the Client, engaging IBM support as required.

The service offered has an engine tier and a service tier, the clients are installed on a separate machine. The number of concurrent users is limited by the plan. Additional clients for users can be purchased separately.
System requirements
  • The service is available in Small, Medium or, Large licenses
  • Connection to the service via Remote Desktop Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support levels based on urgency of request , standard IBM support levels 1-4
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Support is web-based. Customers can post questions and issues to a public forum at any time of the day and they will be responded to by either the community or an IBM representative. Additionally, customers can open tickets using the web-based support ticket system.
Free Support: All trial customers receive ticketed support, but no response time objectives are offered. Ticket severity is limited to severity 4.
Basic Support: All customers who have purchased the service but have not purchased support receive ticketed support, but no response time objectives are offered. Ticket severity is limited to severity 4.
Standard Support: All customers that have purchased Standard Support receive ticketed, technical support with the response time objectives defined within this document.
Premium Support: Any customers who has purchased Premium Support receive ticketed support with improved response times, priority handling, and a Client Success Manager assigned to your account. A Client Success Manager will be made available for up to 8 hours a week, providing proactive and focused attention to help clients achieve maximum value from the environment quickly
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started In addition to the service, Jump Start and Accelerator offerings are available. These provide advice, guidance, and assistance with use cases and projects. It includes 50 hours of remotely-delivered expertise, provided over a maximum 90 day period for the Jump Start or 12 month period for the Accelerator.

Self service assistance is provided through online tutorials, documentation YouTube videos etc, which users can access for free. Paid training courses are also available for clients to attend.

Self service assistance is provided through online tutorials, documentation YouTube videos etc, which users can access for free. Paid training courses are also available for clients to attend.

Self service assistance is provided through online tutorials, documentation YouTube videos etc, which users can access for free. Paid training courses are also available for clients to attend.
Service documentation No
End-of-contract data extraction IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract the service will become unavailable if it is not renewed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed via a remote desktop connection. Providing the mobile device has the necessary application to remote connect, then you can access the service on a mobile device
Service interface Yes
Description of service interface User GUI console for management of environment
Accessibility standards None or don’t know
Description of accessibility GUI Web console and standard data connectivity through API.
Accessibility testing None known
API Yes
What users can and can't do using the API The service has a REST API that enables you to perform a range of different tasks, which include but are not limited to, enforcing security roles, workflow, and viewing permissions. You can add content, execute tasks, retrieve results. You can also publish results, define global logical variables and much more.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export a range of different data and metadata from the service. This can be retrieved via the REST API or import/export menu options. Data can also be exported via the export utility of the database
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • TXT
  • DEL
  • ASC
  • PC/IXF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • TXT
  • DEL
  • ASC
  • PC/IXF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability IBM provides the following service level objective ("SLO") for the Cloud Service:
• 99.9% service availability outside of regularly scheduled maintenance windows

Service level objectives are a goal and do not constitute a warranty to Client. There is no refund, credit, or other remedy available to Client in the event IBM does not meet the SLO.
Approach to resilience Available at request.
Outage reporting Status updates, including notifications for upcoming maintenance can be viewed from a dashboard. There is an RSS feed for these notifications which customers can subscribe to.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Dedicated link (for example VPN)
  • Other
Other user authentication The service is accessed via a remote desktop connection which uses a username and password to authenticate access. Once you have gained access to the remote desktop then there is further username and password authentication to access the components of the service

VPN - This provides the secure tunnel for communication with Cloud machines.
It provides external firewall to block all non-VPN access from even hitting the Cloud machine's network adapter and provides better network isolations
IBM networking team takes care of setup, monitoring and ongoing maintenance of VPN.

IBM also have ICIAE. This is a private network
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 30/11/2015
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3089 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

Return to top ↑