emapsite.com Limited

View Custom by emapsite

View Custom is (i) a hosted map and search service that extends View OS by emapsite with and (ii) a hosted map and search service for non-OS data sets. Data-as-a-Service (DaaS) for non-OS digital mapping, View Custom's WMS/WMTS/WFS deploys on multiple platforms and GIS and web mapping APIs.

Features

  • Digital mapping and location data for GB from 30 suppliers
  • Web Map Services (WMS)
  • Web Map Tile Services (WMTS)
  • Multiple projections including Google and WGS84
  • Web Feature Services (WFS)
  • Multiple search options
  • Includes Open Data
  • Backed by Service Level Agreement
  • ISO9001/27001 certified
  • Includes hosting of customer data

Benefits

  • Ideal for GIS and CAD users
  • Ideal for Open Data access
  • Enterprise level performance and scalability assured
  • Integrate web mapping into non-GI/mapping applications
  • Eliminates need for local hosting
  • Suitable whether data licensed already or not
  • Supports feature level interrogation
  • Configurable content options - flood, perils, imagery, census etc
  • Fully scalable to support seasonal demands such as SPS/CAP
  • Includes hosting of customer data

Pricing

£125 per unit per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 9 7 3 8 9 9 9 2 3 4 5 0 7 4

Contact

emapsite.com Limited

James Cutler

01189 736883

james.cutler@emapsite.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints View Custom offers unlimited opportunity to create bespoke APIs for hosting, sharing and accessing discrete layers of open, proprietary, licensed and client specific/user generated content. In addition it can be used to extend View OS by emapsite.
View Custom is available under a tiered subscription model based on actual consumption/usage.
System requirements
  • No specific system requirements
  • Developers would need Javascript (JSON) and XHR

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Office hours
email
4 hour response time
ticket number assigned from email
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels SLA includes 4 support levels at no additional charge:
Cosmetic
Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration; bug affecting a small number of users. Acceptable workaround available; standard support hours
Minor
System performance issue or bug affecting some but not all users. Short-term workaround is available, but not scalable; standard support hours
Major
Major functionality is impacted or significant performance degradation is experienced. Issue is persistent and affects many users and/or major functionality. No reasonable workaround available; extended support hours via email and phone messaging alerts inc weekends
Critical
Critical production issue affecting all users, including system unavailability and data integrity issues with no workaround available; extended support hours via email and phone messaging alerts 24*7

In addition all customers have a named account manager who will act as a conduit to appropriate technical, integration and cloud support resources.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1. Every organisation is registered in our database
2. At least one organisation member of staff needs to be registered in our database
3. Every user for every organisation should be registered; each person is given a unique username and password
4. Each user will be required to authenticate themselves with their username and password when accessing the Services for the first time whenever they invoke the service from within their application
5. Any organisation can register additional users at any time
Service documentation No
End-of-contract data extraction Service migration of specific APIs is limited owing to nature of a model built on highly optimised web service components delivering content from very specific geographic data stacks. The services are highly interoperable and extensible, for example to other data stacks.
User data extraction includes the facility to retrieve all user interaction and user generated data including transaction logs and database schemas as applicable; any such data would typically be provided as CSV or XML.
Subject to audit requirements emapsite will purge and destroy consumer data from any computers, storage media or storage devices at the end of a subscription period.
Indicative time for de-provisioning (to close and off-board any service) is one week (though contractual obligations may have a different term in relation to cancellation of service).
End-of-contract process Typically 3 months notice is required unless there is a material and persistent breach of any of the obligations agreed under a Call Off or other Contract under the G-Cloud framework or if a change of control of the Supplier causes conflicts of interest or other competition issues.
There are no additional costs at termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
Service interface No
API Yes
What users can and can't do using the API The View Custom API is not exposed directly to customers but is configured upon request.
Users can select which data layers they wish to include in their selected View service and can change that at any time.
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Choice of layers can be customised within View Custom by emapsite.

Scaling

Scaling
Independence of resources Like most platforms we rely on over-provisioning for each service in line with the number of users and patterns of usage, spinning up additional resources as necessary for any specific service. In addition owing to typical usage levels we separate the WMS/WFS and the WMTS requests onto discrete hardware. Tile size constraints form part of the service level agreement.

Analytics

Analytics
Service usage metrics Yes
Metrics types Overall service usage levels per customer organisation broken down by service type (WMS, WMTS, WFS) and product if required.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Secure containers, racks or cages
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach XML or CSV on request.
Data export formats
  • CSV
  • Other
Other data export formats Xml
Data import formats
  • CSV
  • Other
Other data import formats
  • Gml
  • Esri shapefile
  • WKT (well known text)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Internal auditing shows WMS/WMTS/WFS availability at 99.85% on 24*7*365 basis and 99.95% on a working hours basis.
emapsite offers a service credit package upto 10% of the per service delivery period contract value; this is assessed according to details agreed in the customer service level agreement and typically provides for a credit for failure to deliver required services to the agreed availability level for the specified service delivery period.
Approach to resilience To ensure high resilience and security emapsite’s infrastructure is hosted at ISO27001 certified Equinix’s latest Tier 3+ datacentre facility near Heathrow. Access to the data centre is controlled by access cards, visual and biometric identification, CCTV, breach alarms and controlled physical barriers. The data centre has fully redundant power with UPS and diesel generators and is serviced by multiple high speed low latency fibre. Access is secured via customer specific API key with full session and user logging.

- Dual zone, single site facility
- Multiple servers including 16-bay blade servers
- Two switches in each zone
- Duplicated firewalls
- All servers are dual power supply from independent power sources
- Virtualised cloud model
- Load balancing by service with a failover/heartbeat redundancy model
- All key data on RAID-10 arrays
- Arrays replicated in each zone
- Original source media stored securely off-premise
- Load balancing allows for atomic switch over to new front-end, back-end or database servers
Outage reporting Continuous monitoring using Pingdom, nagios and other bespoke tools all linked to text and email alert system.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels No user access to management interfaces by default. All requests for change to interfaces are authenticated independently prior to roll out.
Access restriction testing frequency At least once a year
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification International
ISO/IEC 27001 accreditation date 14/07/2014
What the ISO/IEC 27001 doesn’t cover From the Quality and Infosec Manual:
"To the extent that there need be exclusions:
• While the Company has a number of staff on home-working contracts it is satisfied that those contracts and the stipulations therein exclude additional teleworking controls (A.6.2.2 of ISO27001:2013).
• The Company is satisfied that system architecture including RAID storage, dual zones, load balancing, clustering and virtualisation together with near real time database mirroring make traditional formal “backup” procedures redundant (A12.3)"
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Security Metrics
PCI DSS accreditation date 16/02/2017
What the PCI DSS doesn’t cover Storage of credit card details.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes A number of internal processes are subject to internal audit on an annual basis including data separation. In addition the following policies are integral elements of emapsite's Integrated Quality and Information Security Management Systems Assurance Manual underpinning the relevant controls within the Statement of Applicability:
- Access Control
- Business Continuity
- Change Management
- Data Security and Separation
- Impact Statement
- Incident Management
- Information Asset Management
- Information Classification
- Information Systems Security
- Operations Security
- Patch Management.
The policies inform system architecture and monitoring.
emapsite's Assurance Committee (AC) meets twice yearly to review the approach to risk and the currency of the controls and policies that surround that risk appetite and any specific new risks. The AC reports to the Board annually.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The change control process includes the following phases:
• Logged Change Requests giving full tracking in code repository
• Identification, prioritisation and initiation of change
• Proper authorisation of change (Impact Statement as applicable to identify potential infosec issues )
• Requirements analysis
• Inter-dependency and compliance analysis (to consider infosec impacts)
• Impact Assessment
• Change approach
• Change testing
• User acceptance testing and approval
• Implementation and release planning
• Documentation
• Change monitoring
• Defined responsibilities
• Emergency change classification parameters.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Annual risk assessment process identifies threats (physical damage, natural events, loss of essential services, compromise of information, technical failure, unauthorised action and compromise of functions as well as HR centred risks) and vulnerabilities (hardware, software, network, personnel, site, organisation) to create the basis for high level scenario modelling and risk treatment process. At the same time perimeter and network monitoring tools together with WSUS and equivalent patching routines ensure day to day threat mitigation. Systems administrator oversight together with triggers and automation streamline processes while suppliers and industry sources provide topical information.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Information classification is used to determine whether any data supplied by users and customers is high impact level data (in line with GPG13). Systems monitoring including access control logs and exception monitoring of external requests (for example for SQL injection or PPTP VPN login attempts from suspicious places) provides an understanding of how our IT systems is being used or abused by internal or external agents.
Incident management type Supplier-defined controls
Incident management approach For some common possible events we have pre-defined mitigation processes including auto screensaver for unlocked laptops and encrypted hard drives.
Incidents must be reported and logged. Those dealing with security incidents shall:

• analyse and establish the cause of the incident and take necessary steps to prevent recurrence
• ongoing reporting to all affected parties
• identify problems arising from the incident and to prevent/reduce further impact
• ensure all system logs are securely maintained
• ensure only authorised personnel have access to systems and data
• ensure all corrective and preventative measures are implemented and monitored for effectiveness

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £125 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trial includes access to all PSMA/OSMA data included in the standard service.
Trials can run for up to 3 months for non-production purposes.

Service documents

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