Level 5

User Experience (UX) and User Interface (UI) Services

Our UX and UI services specialise in identifying the user’s needs first and in-line with business objectives. We deliver creative, bespoke frameworks and designs that involve user research, workshops, wireframes/prototypes and testing that translate to a commercially viable product for our client.


  • User experience led design
  • Wireframes
  • User and demographic research and workshops
  • Usability testing
  • Prototypes
  • Brand development
  • Brand and digital guidelines
  • Responsive layouts
  • Multi-platform support
  • Mobile app support


  • Experienced in working to and passing GDS standards
  • Improved user experience and customer satisfaction
  • Delivery in-line with research
  • Use of Agile methodology
  • Prototypes with preview environments for testing on multiple devices
  • Reports to outline research outputs, requirements, and set strategy
  • Seamless integration with your team
  • Team training for inhouse ownership


£575 a person a day

  • Education pricing available

Service documents


G-Cloud 12

Service ID

7 9 6 0 9 0 9 9 1 2 6 7 7 5 6


Level 5 Gaurav Malhotra
Telephone: 0333 444 07 90
Email: gaurav@level5.co.uk


Planning service
How the planning service works
Initially, we engage with our clients to understand the business objective, message and the (desired) targeted user base. This provides clear insight on steps to take going forward and allows us to strategically offer an integrated process for project outline.
Planning service works with specific services


Training service provided
How the training service works
Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
In order to ensure user experience, we use a mix of testing practices such as; usability testing (on-site and off-site). user feedback (online and office), customer satisfaction surveys (NPS/CES), and first click testing to name a few.

In regard to UI; we use various and current industry-specific tools to benchmark, audit the application, and optimise SEO.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
Services are subject to agreed timing with our client

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Provided on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£575 a person a day
Discount for educational organisations

Service documents