Level 5
User Experience (UX) and User Interface (UI) Services
Our UX and UI services specialise in identifying the user’s needs first and in-line with business objectives. We deliver creative, bespoke frameworks and designs that involve user research, workshops, wireframes/prototypes and testing that translate to a commercially viable product for our client.
Features
- User experience led design
- Wireframes
- User and demographic research and workshops
- Usability testing
- Prototypes
- Brand development
- Brand and digital guidelines
- Responsive layouts
- Multi-platform support
- Mobile app support
Benefits
- Experienced in working to and passing GDS standards
- Improved user experience and customer satisfaction
- Delivery in-line with research
- Use of Agile methodology
- Prototypes with preview environments for testing on multiple devices
- Reports to outline research outputs, requirements, and set strategy
- Seamless integration with your team
- Team training for inhouse ownership
Pricing
£575 a person a day
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
7 9 6 0 9 0 9 9 1 2 6 7 7 5 6
Contact
Level 5
Gaurav Malhotra
Telephone: 0333 444 07 90
Email: gaurav@level5.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Initially, we engage with our clients to understand the business objective, message and the (desired) targeted user base. This provides clear insight on steps to take going forward and allows us to strategically offer an integrated process for project outline.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
In order to ensure user experience, we use a mix of testing practices such as; usability testing (on-site and off-site). user feedback (online and office), customer satisfaction surveys (NPS/CES), and first click testing to name a few.
In regard to UI; we use various and current industry-specific tools to benchmark, audit the application, and optimise SEO.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Services are subject to agreed timing with our client
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Provided on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £575 a person a day
- Discount for educational organisations
- Yes