Q Associates Limited

Public Cloud DBaaS

Database as a Service (DBaaS) maximises the efficiencies of the cloud and expertise of our skilled DB team to provide a comprehensive solution for organisations pressured to reduce the cost of deploying and managing a databases, whilst significantly improving the deployment speed to meet business priorities.

Features

  • Around the clock monitoring and management
  • Up to 99.95% availability
  • Managed by UK database experts
  • Choice of Oracle, Microsoft SQL, MySQL, and/or MongoDB

Benefits

  • Reduced IT costs
  • Lower operating expenditure
  • Reduced risk
  • Increased agility

Pricing

£996 per instance per month

  • Including VAT
  • Minimum contract period: Year

Service documents

7956229086395449

Q Associates Limited

Chris Pike

01635 248181

gcloud@qassociates.co.uk

Support

Support
Name Content
Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers Yes
Support availability 9 to 5
Standard support response times 1 business day
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available No

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time up to 1 day
Service deprovisioning time up to 1 day

Open source

Open source
Name Content
Open-source software used and supported No

API access

API access
Name Content
API access available and supported Yes
API type RESTful and SOAP

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 6
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location No
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service VPN using TLS, version 1.2 or later

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes
Data-at-rest protection CPA Foundation-grade assured components
Secure data deletion CPA Foundation-grade erasure product
Service availability 99.9

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Private cloud
Type of consumer No other consumer
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework Yes

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements No
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring No

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Username and password
  • Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Dedicated devices for community service management

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Corporate/enterprise devices
Training Yes
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