JDi Solutions

OpusConsult

Public consultation system for local authorities. Designed to be engaging for the public while cutting the cost to councils of processing consultation submissions and responses. Includes planning policy Local Plan specific features as well as being flexible for multi department, corporate use.

Features

  • real time analytics and reporting tools
  • remote access
  • easy to use tools for consultation management
  • consultation portal integrates seamlessly with licensee's website
  • contact database management tools with mailshot features
  • scaleable for collaborative working
  • tools for managing ALL representations and submissions
  • simple, accessible public interface
  • multilingual
  • no user limits

Benefits

  • publish accessibility-compliant consultation documents online
  • engage proactively with the public across consultation programmes
  • significantly reduce the cost of publishing and managing public consultations
  • respond to campaign groups and petitions efficiently and effectively
  • centralised contact database of respondents, organisations and agents
  • make use of a large selection of pre-prepared management reports
  • create your own management reports using familiar tools
  • export all of your data, at any time, without restriction
  • customise all text, emails and system outputs in multiple languages
  • integrate consultations with GIS via dedicated API

Pricing

£500 to £1500 per licence per month

Service documents

G-Cloud 11

793948210593117

JDi Solutions

David Cooper

07484099198

david.cooper@jdi-solutions.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints
System requirements Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The helpdesk is manned Monday-Friday 9-5.
Critical issues are answered within 1 hour and we aim to resolve within 2 hours.
We answer all queries within 8 hours.
The server and system uptime are monitored 24/7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels JDi Solutions provides support for OpusConsult via its in-house support team. Each software licence includes a Support Services Schedule and support services are inclusive of the cost of the licence. The Schedule covers:

Fault Reporting Procedure
Fault Assessment and Response Procedure
Fault Remedying Procedure
Customer Service Helpdesk
Exceptions

Customer Service Helpdesk

All telephone and email support requests are handled by our support team and will be answered between the hours of 9am and 5pm on weekdays excluding public holidays. Outside of these times emails are monitored and critical issues are dealt with promptly.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Your OpusConsult system can be initially configured immediately and by default we will mimic your existing website styles and template for the public facing pages but you can provide an alternative template if required. We will ask for an email address to send notifications from and to receive correspondence to and an admin account to get started. We can optionally add a test document for training and system familiarisation if required. The system can be ready for full use within 5 working days.

One day’s on site training is included in all new contracts and this will be delivered at your convenience and at which any questions regarding the configuration or running of consultations within the system can be answered.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At JDi Solutions we believe strongly that “the data is yours, we’re just looking after it for you” and we will ensure that should you wish to terminate your contract we will provide all data promptly and at no cost. You can also export your data in csv format at any time from the admin system yourselves. We will only charge fees for data extraction if a specific, non standard format is required.
End-of-contract process At contract end access to OpusConsult will be disabled.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service OpusConsult's public portal uses a responsive design template that can either be adapted to mimic a customer's existing web brand or be adapted to an alternative design.
Service interface Yes
Description of service interface The admin console is designed to work as well as possible on a multitude of devices without sacrificing the dominant large screen experience.
Accessibility is built in to the design process.
Accessibility standards WCAG 2.1 A
Accessibility testing As yet we have done no testing with users of assistive technology. We do periodically test the system ourselves using screen reader software and text only rendering browsers.
API No
Customisation available Yes
Description of customisation Customisation is primarily based on how the customer wishes users to access and administer consultations within OpusConsult. Customisation includes:

1. Creating discrete user groups with each user group having partitioned access to OpusConsult's Admin Console and its own public portal for online consultations.
2. Setting different access and user permissions on a user by user basis, ranging from full access and editing permissions through to limited access and limited editing permissions including read-only access.
3. Extending the licence and the user group to support collaborative working with other Councils.
4. Customising text and image content of the public portal.

Scaling

Scaling
Independence of resources OpusConsult currently runs on 2 cloud servers at Rackspace’s newest data centre in London, UK. The servers are configured with multiple levels of redundancy and can cope easily with huge spikes in traffic as required. For example when running online consultations many spikes are generated in the final hours before the consultation window closes but no problems arise as a result.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users export their data via the export tools available in OpusConsult's Admin Console.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability All OpusConsult licences include a service level agreement.

All server maintenance, software maintenance and updates as well as software upgrades and enhancements excluding bespoke developments, are included in the service level agreement.

OpusConsult’s uptime and performance is monitored 24/7.

We enjoy a 100% network uptime guarantee, hardware redundancy, off site backups and hot swap one hour hardware replacement. Our server is based in one of the UK's greenest data centres with a genuine Tier 3 architecture.
Approach to resilience Available on request
Outage reporting Unexpected outages are reported by email. Monitoring statistics are available on request.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to the administrative interface of the system is granted to authenticated users via roles.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are working towards ISO27001 certification.
Information security policies and processes Data centre and storage

OpusConsult currently runs on a cloud server at Amazon’s London data centre. Overnight backups are encrypted before transfer and stored by Amazon in Ireland. Amazon are ISO 27001 certified.

Backup restore and disaster recovery

Backups are stored securely offsite in Amazon’s data centre in Ireland and are subject to a 2 week retention cycle. Our cloud servers are highly fault resilient but in the extremely unlikely event of a full recovery being required we aim to complete this within 6 hours.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All system changes are logged and tracked in issues and commits. Internally we conduct informal code reviews to prevent security issues.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our servers are managed and patched by a trusted ISO 27001 compliant partner.
Our own software stack is updated as required and patched immediately if necessary.
We use a minimal software stack and get security reports directly from the projects involved.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Error logs are regularly checked and any required response is immediate.
Within the lifetime of G-Cloud 9 we expect to move to a new architecture which will add automated intrusion detection.
Incident management type Supplier-defined controls
Incident management approach Server and infrastructure incident reports are provided by our server management partners.
Users can report incidents by email or by phone.
Incident reports are provided directly to affected users as required.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £1500 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial use of OpusConsult's demo site is available on request. The demo site includes all the main tools and features of OpusConsult as well as test documents for trial users to access and use.
Link to free trial https://www.jdi-solutions.co.uk/consultation

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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