IBM United Kingdom Ltd

IBM WebSphere Application Server on Cloud (SaaS for OFFICIAL)

IBM WebSphere Application Server serves applications from the front office to the back office -whether mobile, Web, cloud or mission-critical enterprise applications-to support seamless Systems of Interaction. IBM WAS provides you an array of successful cloud implementation models–Hybrid, Public, Private, or on-premise based on your requirements.

Features

  • Bring your Apps to Cloud & Drive faster solution delivery
  • Flexible, secure, Java EE 7 application runtime environments
  • Choose from traditional or Liberty installations of WebSphere Application Server
  • Create and manage enterprise WAS deployments in a consistent manner
  • Reuse your WebSphere administration skills in your transition to cloud
  • Liberty for composable, fast-to-start, dynamic application server runtime
  • High availability: auto-scaling, dynamic routing, Health management, Diagnostics
  • Preconfigured and hosted on a Red Hat Enterprise Linux guest
  • More info at https://console.ng.bluemix.net/catalog/services/websphere-application-server/

Benefits

  • Bring your Apps to Cloud & Drive faster solution delivery
  • Reuse your WebSphere administration skills in your transition to cloud
  • Gives you the WebSphere Application Server experience in Bluemix
  • Facilitates quick setup on a pre-configured WebSphere Application Server
  • Run WebSphere Application Server or Liberty workloads

Pricing

£0.14 per instance per hour

Service documents

Framework

G-Cloud 11

Service ID

7 9 3 2 0 2 6 0 2 3 8 3 3 8 3

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
IBM Application Server On Cloud Service is hosted on (https://www.ibm.com/cloud-computing/bluemix/)

IBM Application Server On Cloud is accessed through VPN (see also Data-in-transit protection section)

Planned maintenance is performed within IBM’s SaaS terms: http://www-03.ibm.com/software/sla/sladb.nsf/sla/dsp (See also Availability and resilience section)
System requirements
  • A brower and a terminal with SSH access are required
  • See here: http://www-01.ibm.com/support/docview.wss?uid=swg27006921

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on severity
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
IBM provides support through Service Requests. Response SLAs vary depending on the severity level that customers assign to the request:
1 - Critical: Within 1 hour
2 - Significant: Within 2 business hours
3 - Minor: Within 4 business hours
4 - Minimal: Within 1 business day
More details: https://www-304.ibm.com/support/customercare/sas/f/handbook/getsupport.html
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full documentation is available here: https://console.eu-gb.bluemix.net/docs/services/ApplicationServeronCloud/index.html#operational_environment
IBM also organises Proofs of Technology and virtual Proof of Technology sessions at no cost for buyers.
In addition to that, training courses and tailored engagements are available at a charge.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
The client has full access to their data throughout the terms of their contract. The client is solely responsible for retrieving and backing up their data prior to the end of the contract.
End-of-contract process
At the end of the contract the system will be de-provisioned and all client-related data will be properly disposed. No additional service is included in the price of the contract.

Using the service

Web browser interface
Yes
Supported browsers
Internet Explorer 10
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
WebSphere Application Server in Bluemix API:
Provides virtual machine instances that can be created, provisioned, managed, and deleted through the creation of an application or script that uses WebSphere Application Server in Bluemix RESTful APIs.
https://wasaas-broker.ng.bluemix.net/wasaas-broker/api#/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
IBM Application Server on Cloud can be deployed in Public Cloud, Public Cloud Single-Tenant, and Dedicated Cloud instances, while WebSphere Application Server can also be deployed on premises.

The cloud deployments are customisable in terms of vCPU, Memory and HD space in t-shirt sizings defined: https://console.eu-gb.bluemix.net/docs/services/ApplicationServeronCloud/index.html#pricing_strategy

Users also have the option of Liberty, WebSphere Application Server or WebSphere Application Server Network Deployment

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Performance metrics are documented here: https://www.ibm.com/support/knowledgecenter/en/SSAW57_9.0.0/com.ibm.websphere.nd.multiplatform.doc/ae/tprf_monitoringhealth.html
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
IBM Application Server on Cloud does not include a database for data storage. Log data can be exported via ssh and configuration data can still be exported via the documented methods: https://www.ibm.com/support/knowledgecenter/SSRTLW_8.5.5/com.ibm.servertools.doc/topics/timportscv6.html
Data export formats
Other
Other data export formats
See above
Data import formats
Other
Other data import formats
See above

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
IBM provides a 99.95% availability SLA for Platform Services: i) configured for high availability and distributed across multiple Bluemix regions; or ii) provisioned across multiple dedicated or local environments in geographically separated data-centers. In addition, IBM provides a 99.5% availability service level for multiple instances of a Platform Service provisioned within a single dedicated or local environment as per: http://www-03.ibm.com/software/sla/sladb.nsf/sla/bm-6605-10
Approach to resilience
Available at request.
Outage reporting
Email alerts and dashboard: https://status.eu-gb.bluemix.net/

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
More information on user authentication can be found here:
https://www.ibm.com/support/knowledgecenter/en/SSEQTP_8.5.5/com.ibm.websphere.base.doc/ae/tsec_securecomm.html?cp=SSEQTP_8.5.5
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
11/12/2015
What the ISO/IEC 27001 doesn’t cover
Tier 1 platform services on Bluemix are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO27002 compliant and undergoing certification for ISO/IEC 27001 through 2017

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.14 per instance per hour
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day limited to 2GB of runtime and container memory free for 30 days, plus access to provision up to 10 services.
Link to free trial
https://www.ibm.com/uk-en/marketplace/application-server-on-cloud/resources

Service documents

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