Ultimedia

EPiServer Find

EPiServer Find is a search engine that empowers developers to build great search experiences on web sites, intranets and just about any type of system that has textual content. EPiServer Find recognizes that you know your data best and allows you to query it using your own domain model.

Features

  • Enterprise free text search
  • Multi-language stemming and phonetics support
  • Highlighted Summaries
  • Related queries and autocomplete
  • Crawl external websites
  • Search in files/attachments
  • Statistics and search optimization
  • Custom weighting of results
  • Index any custom .NET data type
  • 24/7 Fully managed and supported service

Benefits

  • Automatically synchronizes with CMS content
  • Create automated landing pages
  • Improved on-page and long-tail SEO
  • Optimize searches to key content
  • Scalable to changing user demands
  • Collect content from multiple sources in one place
  • Peace of mind with 24/7 support and SLA
  • Boost conversions with Guided Search
  • Get insights into your visitors needs and behaviour
  • Powerful tools for marketers to manage your data

Pricing

£290 to £1790 per instance per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 9 3 0 5 6 6 7 1 9 7 8 4 3 4

Contact

Ultimedia

Glenn Stewart

07973510805

glenn.stewart@ultimedia.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Can be used with a variety of content management systems
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Microsoft technology stack for add ons
System requirements
  • Can be used with a variety of browsers
  • PC's, MAC, smartphone and tablets

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 08:00 to 18:00 Monday to Friday (excluding weekends and UK Bank Holidays) response is 1.Critical - Response 1 hour, Restoration 4 hours 2.Urgent - Response 1 hour, Resolution 5 days 3.Non-Urgent - Response 4 hours, Resolution 20 days. Extended and 24x7 is also available with similar response times at extra cost
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Episerver provides 24x7x365 monitoring and operations support for all of our Cloud customers through a dedicated global managed services team. If there is an incident our managed services team will work within our customer’s environment to resolve the issue and provide a resolution without our customer’s involvement. Cloud customers additionally receive Developer Support as part of their cloud subscription.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is available for technical and user access to the service and full documentation sets are provided both HTML and PDF
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Downloads can be arranged from SQL Server databases
End-of-contract process End of contract, the user will receive an extension offer and if that is not taken up the service will be terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Only differences are in presentation. All data is repurposed.
Service interface No
API Yes
What users can and can't do using the API Using the API Episerver provide API access through .NET libraries, RESTful services and JavaScript (for UI extensibility). No particular limitations exists through the API
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All aspect of the service can be customized through the use of the API

Scaling

Scaling
Independence of resources Extra virtual machines can be switched in without affecting the user service

Analytics

Analytics
Service usage metrics Yes
Metrics types Infrastructure or application metrics
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
Reporting types
- Through an API
- Real-time dashboards
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Episerver

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Data-at-rest protection
Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Through the use of the API programmatically to a CSV.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Group and Corporate level provide 99.7% availability. Enterprise level provides 99.9% availability
Approach to resilience Microsoft Azure SDKs for BLOBs, Service Bus, and Entity Framework have built-in support for transient faults handling and retry policies.
Outage reporting Episerver provide a public dashboard service, together with email alerts of any outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels User access within management interfaces is restricted by authentication and service design. Administrator permissions are allocated to companies accordingly. Management interface protection is in place.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 2016
What the ISO/IEC 27001 doesn’t cover All end to end security controls covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Approach to secure software development best practice

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management tracking is performed and impact assessments of changes are produced and acted upon
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability assessments are regularly produced in conjunction with Episerver regular vulnerability monitoring. Mitigation strategies are produced, implemented and mitigation timescales determined.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Events are continually monitored and reported upon to identify potential compromises, strategies devised and implemented within a mitigation timescale.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Pre-defined processes are in place for common incident management events. Users report incidents via a ticketing system and timescales determined for mitigation and resolution.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £290 to £1790 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Fully functional for a limited period.

Service documents

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