The University of Nottingham - PRIMIS

Primary Care Data Warehouse Facility (CHART Online)

CHART Online is a cloud-based data warehouse facility with associated online reporting and display functionality that enables GP practices and other interested parties to compare and benchmark practice level data nationally, regionally and locally.


  • Users can move easily from national to individual practice data
  • Pre-written narrative reports populated with individual practice/CCG comparative data
  • Secure mechanism for transferring data from practices
  • Data transfer is under control of the practice
  • Data linkage services, subject to appropriate information governance considerations


  • Benchmark practices within a locality and nationally
  • Identify areas for improvement
  • Report highlighting key areas of interest
  • Enables the development and delivery of new models of care
  • Monitor improvement in clinical care
  • Identify variations in data activity and management
  • Highlight areas for improvement in data quality


£14500 per instance

  • Education pricing available

Service documents

G-Cloud 9


The University of Nottingham - PRIMIS

Kevin Cooper

0115 846 6420

Service scope

Service scope
Service constraints Any planned maintenance will be notified in advance and is normally scheduled to take place outside normal working hours.
System requirements
  • Users have to be registered with PRIMIS
  • Users have to be employed by the NHS

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Within 24 hours (Monday to Friday except Public holidays and University of Nottingham closure days).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a daily help desk service which can consist of phone, email and the use of remote dial-in facility. We provide customised training and consultancy services. All costs are dependent upon requirements and charged according to the Rate Card.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There is onsite and online training, with options for remote access/dial-in and supporting documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Prior to upload of data to the warehouse facility users register and accept a set of Terms and Conditions that permits PRIMIS to retain data beyond the end of the contract unless requested otherwise in writing. Any practice contributing data to the data warehouse has the right to request a copy and the removal and destruction of their data if technically feasible.
End-of-contract process All contracts are dependent upon the requirements of the customer and are agreed and priced accordingly (as per the Rate Card).

Using the service

Using the service
Web browser interface Yes
Using the web interface Users are accessing online views of the aggregate data, downloading pre-populated reports and managing permissions to access their practice data. NHS users can access services once authorised (if based at a practice they are pre-authorised and can access the services immediately upon registration). There are no limitations on the number of people who can access CHART Online.
Web interface accessibility standard None or don’t know
How the web interface is accessible CHART Online works with various data reporting packages. Every due care and attention is taken to ensure compliance with the four principles contained within the guidelines. We would work with potential users of CHART Online to establish any specific accessibility requirements. We support the use of web accessibility standards. Our approach is to meet as high a level as is possible given that the user interface is generated from a number of software outputs on the page.
Web interface accessibility testing None.
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Historically, demand on this service has not been volatile and is monitored on a regular basis to ensure continuing availability and the integrity of the service. CHART Online has been accessed by 7500 practices, with no issues.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases and contents
  • User information
Backup controls This is performed centrally
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability With the exception of planned maintenance, any user can upload or view data at any time. We endeavour to ensure that the availability of the service is uninterrupted, however we cannot guarantee that access will not be suspended or restricted from time to time including to allow for repairs, maintenance or the introduction of new facilities or services. We will use reasonable endeavours to notify users of any scheduled maintenance or downtime and to limit the frequency and duration of any suspension or restriction.
Approach to resilience This is managed by The University of Nottingham. Further details are available upon request.
Outage reporting Email alerts and via the PRIMIS website.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Access is limited to nominated members of the PRIMIS Information and Software Development Team only.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/12/2016 (most recent)
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes PRIMIS has a BS EN ISO/IEC 27001: 2013 certified Information Security Management System. We also adhere to the University of Nottingham's Information Security Policy.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach PRIMIS uses the University of Nottingham's change request form template which sets out the title, description and level of the proposed change, interruption to services, risk level and impact, start/end dates, communications and testing required, back-out plan, approvals and sign off.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This is managed by the Risk Management aspect of PRIMIS's ISO/IEC 27001 certified Information Security Management System.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The PRIMIS Information Security Management System (certified to ISO/IEC 27001: 2013) includes documented approaches to both Risk Management and Incident Response. Risks are routinely monitored with incidents responded to immediately upon identification through a formal Incident Reporting process involving both PRIMIS Senior Management Team and the University of Nottingham's Information Services (IS) team as applicable.
Incident management type Supplier-defined controls
Incident management approach Anticipated information security/IT infrastructure events are managed through the ISMS Risk Management process. The PRIMIS ISMS Manual sets out the process for reporting of incidents and an Incident Report template is available to PRIMIS team members to report incidents to nominated staff. As well as security incident reporting, a list of automatic nonconformities is communicated to the PRIMIS team and any issue identified from this list triggers the well-established nonconformity/ corrective action process operating across both the ISMS and the BS EN ISO 9001 certificated Quality Management System.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £14500 per instance
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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