With Digital Doorman, sensitive environments (factories / industrial sites) benefit from the new generation of Digital Services. A connectivity hub, Digital Doorman allows the production manager or plant IT to easily and securely manage all remote users and IoT/analytics platforms; maintaining full transparency and control over accessed data and machines.
- Fast connection with new machine/ Remote Services - 10 minutes.
- Configuration by Local IT Groups & users for each supplier.
- Seamless collaboration between local maintenance & remote technicians
- Audit Trail features provide full data flow insight.
- Instant blocking by local IT in case of data infringement.
- Easy installation on machines, gateway devices, SCADA systems. Flexible API.
- File collation / distribution according to device client rules/ targets
- Smooth onboarding of new: machines, cloud services , remote users,
- Lifecycle management, Advanced user rights administration, Audit Trail, Collaboration
- Protection from internet, firewall / antivirus; adhering with security policies.
- Cyber security standards ISA99/IEC62443 ready
- Improves machine uptime, Process efficiency, System standardization and onboarding.
£600 per instance per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||The Service is provided out of a regional European Cloud Datacenter.|
|System requirements||Internet connection by the systems in the plant/customer network|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
The Service desk (2nd level) is available from 8:00 am – 6pm (CET) from Monday to Friday (excluded German holidays) and is reachable over phone and e-Mail.
Reaction time for incidents is for e-Mail 2 hours and for phone calls 3 hours during the managed operation time.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||Only one standard support level is provided: 8:am – 6pm /CET) from Monday to Friday (excluded German national holidays). Additional support can be provided on request and needs to be individually agreed: e.g. onsite support, support on weekends/holidays.|
|Support available to third parties||Yes|
Onboarding and offboarding
We conduct a few days workshops to setup to provide training to allow customer staff to finalise the configuration and operate WL Digital Doorman through the web portal. The workshop will consist of:
• The configuration of on-site machines
• Installation and configuration of one WL Digital Doorman client machine
• Setup admin & Remote Suppliers rights
• Training on how to operate the WL Digital Doorman administration Web portal
Once we complete the training, the documentation will be provided on PDF format.
|End-of-contract data extraction||
All data remains on customer side. WL Digital Doorman does not store/stock any customer information.
Customer data are all device, user and logging data of the application.
The data can be extract by an interface to a customer data store and afterwards the application tenant will be erased.
|End-of-contract process||As this is a cloud service the deletion of a customer account will not have any cost.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||
The "CCP Web Portal" graphical user interface offers full technical and administrative capabilities for users to perform remote maintenance over the Internet.
Users can access and manage devices’ information through same web portal, once properly authenticated, users can directly connect to one of the devices and perform necessary activities. Access to the platform's various functions include:
▶ Device Browsing Property Monitoring, Asset Management
▶ Remote Connect (RDP, VNC)
▶ Remote Collaboration via e.g. TeamViewer
▶ Management of Smart File Transfers
▶ Monitoring: Remote Connections, File Transfers, Audit Log & Event Log
▶ Monitoring of Device lifecycle data
|Accessibility testing||Not applicable. Digital Doorman’s Service interface does not use any disability standards.|
|What users can and can't do using the API||
Flexible restful API to integrate with Enterprise IT (LDAP, EAM, CRM, Knowledge Database, etc) & IoT/Data Analytics platforms.
Support of Market most common remote configuration, collaboration & repair tools (e.g. RDP, TeamViewer, File Update, VNC, HTTPS)
All features are accessible by APIs.
|API sandbox or test environment||Yes|
|Description of customisation||
Only an “administrator” role could perform the initial customisation of the service on the platform and for the web access users.
To customize the “WL Digital Doorman platform” the following master data have to be defined:
▶ User Groups,
▶ Customer Devices,
▶ Device Groups
▶ The company specific structures
o product and
o organizational structures
have to be set up.
▶ In addition, Grants for authorization and rules for device monitoring have to be adapted.
|Independence of resources||Each customer has their own dedicated tenant on a cloud platform. This tenant is unique, and not shared with other customers.|
|Service usage metrics||Yes|
• Incident and problem report
• Service Call report
• Uptime report max
|Reporting types||Regular reports|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Never|
|Protecting data at rest||
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||There are file exports for user, devices and logging data from the data warehouse available.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
The standard service is provided 7/24, with managed monitoring and support during UK working hours, in event of unexpected downtime the service is re-established as soon as possible.
Outside UK working hours an on call duty is established.
For SW updates and security patches maintenance windows will be announced and agreed in alignment with the customer.
|Approach to resilience||This information is available if requested.|
Incidents are communicated automatically by email.
Customer receives a monthly summary report document by email, including:
• Incident and problem report
• Service Call report
• Uptime report
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||The application includes a authentication and authorization service which support a dedicated rule set for the restricted access management.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
With IEC-62443-3-3, IEC-62443-4-2 cybersecurity standards, to cover the following functional security requirements:
▶ Identification and Authentication Control
▶ User Control
▶ System Integrity
▶ Data Confidentiality
▶ Restricted Dataflow
▶ Timely Response to Events
▶ Resource Availability
And IEC-62443-4-1 Standard. It defines processes, communication interfaces and guidelines to deal with DEV-OP related security topics from the following domains:
▶ Security Management (SM)
▶ Specification of Security Requirements (SR)
▶ Security by design (SD)
▶ Secure Implementation (SI)
▶ Security testing (ST)
▶ Security Defect Management
▶ Security Update Management
▶ Security Guidelines (SG)
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||The configuration and change management process is covered by the ITIL process description.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Disclosed on request.|
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||Disclosed on request.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||The incident and problem management based on the ITIL standard policies.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£600 per instance per month|
|Discount for educational organisations||No|
|Free trial available||No|