IT Lab Limited

IT Lab Managed Cloud Service

IT Lab's Managed Cloud Service offers on-boarding, selection and ongoing support of platforms, servers and networks using providers such as Microsoft Azure, UK Cloud and others. We are able to provision, monitor and manage a range of resources to best meet your needs and give the scale and flexibility needed

Features

  • Design and build of tailored cloud platforms
  • Selection, integration and deployment of IaaS, PaaS, SaaS
  • Facilitation of software and development deployment and scaling
  • Automation and orchestration
  • Integration and process management
  • Access management and sign-on
  • Licence and subscription management and aggregated billing
  • Deployment and presentation
  • Patching, Anti-Virus and maintenance
  • Disaster recovery planning and back-up

Benefits

  • Vendor agnostic advice
  • Scale environments to meet demand
  • Cross environment management
  • Cross supplier support
  • Access to design and specialist services
  • Experienced consulting, engineering and support teams

Pricing

£550 per unit per day

Service documents

G-Cloud 9

792782953797915

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works When architecting infrastructure solutions, our starting point is your business, your challenges, your objectives. Our focus is on enabling productivity, removing high cost investment cycles and increasing flexibility. When designing a technical solution, we consider all the technical and practical implications, including how users access applications and data; along with the available or required connectivity and networking. We will assess the comparative benefits of on premise infrastructure versus fully cloud based or hybrid solutions. This will include a range of specific considerations such as security, data retention, data protection, resilience, integration – and, of course, cost. Our design teams will draw-up an intelligent solution that brings elegance as well as effortlessness to your business.
Planning service works with specific services Yes
Hosting or software services the planning service works with Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab take a consultative approach to all its engagements. As part of any Cloud migration, a Technical Design Architect (TDA) will be appointed to understand the needs and requirements. The TDA will work with you to fully understand the scope and technical challenges and translate this into a design and approach meet your needs. Through this process, the TDA will also engage with the Project Delivery team to ratify the solution and migration approach before being put forward as the final part of the proposal.

Once the project is agreed you will be assigned a Projects team which includes a Project Manager and Lead Engineer (Will be complimented by other engineers depending on skills requirement). The project team will then lead the deployment through the agree phases through to completion.
Setup or migration service is for specific cloud services Yes
List of supported services Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality assurance is provided as part of the project migration service. The projects team will define success factors and testing plans in agreement with the client. This will include performance testing as part of the migration.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works IT Lab provide a full-service wrap to Support Cloud Software and Hosting Services. Fronted by its 247-service desk & managed services (Monitoring, Patching, Anti-Virus, Firewall) team which forms the core of its support delivery to ensure that core service are supported and available around the clock. The service desk is formed of several virtual teams including a Cloud Hosting team which is a team of skilled engineering looking after what they know best. This is also supported by Network & Security virtual team which is a crucial part of Cloud based services.

The Support team is supported by the Account Management Team (Account Manager & Technical Account Manager) who are available to provide strategic and design requirements on an ongoing basis. The overall service is overseen by the Service Delivery Manager who governs day to day service and acts as your primary contact.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels IT Lab's 24.7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. As part of the service you will have access to a team of experienced Cloud engineers who will manage and oversee your hosting services. You will also have an assigned technical account manager who will work with you on current and ongoing requirements.  This is a separate wrap around service and full costs can be found in the IT Lab Remote and Desk-side User Support and Management service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per unit per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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