Capita Business Services Limited

CHC Finance

Health Analytics, a Capita company, supplies these operational Business Intelligence products to NHS Commissioners: (1) Business Intelligence Health (2) Business Intelligence Finance (3) CHC Patient Management (4) CHC Invoicing (5) Equipment Management (6) End of Life Case Management (7) Assessment & Discharge (8) Integrated Case Management (9) Contract Register


  • Complete patient record
  • NHS accredited secure role based access
  • Integrated primary care GP data acquisition
  • Links primary, secondary, community and social data
  • Real-time search engine
  • Configurable workflow management
  • Secure, personalised care plans for consented patients
  • Combines financial and health data for commissioners
  • Sharing of Care Plans across Multi-Disciplinary Teams
  • Puts Personal Budgets at the centre of your health economy


  • Manage CCG population health using complete patient record
  • Manage CCG accountable care organisation (ACO) finances
  • Support continuing Health Care (CHC) plans, workflow and invoicing
  • Support CCG patient equipment management
  • End-of-Life care plans for palliative care patients
  • Reducing hospital delayed transfer of care (DToC)
  • Pre-emptive patient care via integrated care plans (ICM)
  • Managing CCG supplier contracts
  • Real-time risk stratification
  • Long term condition management


£35000 per licence per year

Service documents

G-Cloud 11


Capita Business Services Limited

Capita Business Services Ltd


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Standard Internet browser (Internet Explorer, Chrome, Firefox, Safari)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Weekend supports calls will be dealt within normal working hours. Response time depends on severity of incident
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Third level support is provided by the Cambridge UK software engineers who develop and maintain the products.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a comprehensive customer startup programme that includes: Full template project plan covering all deployment activities; Initial user training; Train-the-trainer training; Training materials, leaflets and videos.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We supply full database backup and documentation, allowing ex-customers full and unrestricted access to their data.
End-of-contract process There are no end-of-contract costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Typical screen layout differences due to reduced screen size.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing ..
What users can and can't do using the API Web service API enables secure access to patient care plans. These are used, for example, by ambulance service or NHS 111 to access patient shared care records and care
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our products support full customisation of: Process and procedure worflows; Patient care pathways; Financial structures and budgeting parameters; User access roles


Independence of resources We use industry leaders in hosting technology.


Service usage metrics Yes
Metrics types Metrics and reports are provided online, covering all aspects of product usage and features. Administrator users can view all accesses and modifications to patient records and care plans. Full audit trail is available for care workers to view all changes to patient care plans.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data is clearly displayed and formatted within browser pages, which typically makes exporting data unnecessary. However, every browser page contains an export button that permits export of displayed data to Microsoft Excel or other formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • Most data acquired automatically; no need for users to upload
  • Excel
  • Word
  • PDF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is dependent on hosting solution chosen by the customer, which can be Health Analytics cloud hosted or customer in-house hosted. Typical SLA is 99.9% availability not including scheduled out-of-hours maintenance.
Approach to resilience Available on request.
Outage reporting Outages and other functional issues are reported to Health Analytics via email alerts and PRTG monitoring alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role based access mechanism.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Limited (LRQA)
ISO/IEC 27001 accreditation date 15/12/2018
What the ISO/IEC 27001 doesn’t cover Finance
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Information Commissioner's Office, registration Number: Z2057405
Information security policies and processes IG Toolkit Version 14.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are initiated, actioned and tracked using an online ticketing system. Security issues are assessed on a per ticket basis, and where necessary we develop appropriate action plans and rollback contingencies.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We use the industry leading PRTG Network Monitoring products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We use the industry leading PRTG Network Monitoring products. Appropriate defensive actions are taken as governed by our business continuity plan.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We use the industry leading PRTG Network Monitoring products. Appropriate defensive actions are taken as governed by our business continuity plan.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £35000 per licence per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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