Capita Business Services Limited

CHC Finance

Health Analytics, a Capita company, supplies these operational Business Intelligence products to NHS Commissioners: (1) Business Intelligence Health (2) Business Intelligence Finance (3) CHC Patient Management (4) CHC Invoicing (5) Equipment Management (6) End of Life Case Management (7) Assessment & Discharge (8) Integrated Case Management (9) Contract Register


  • Complete patient record
  • NHS accredited secure role based access
  • Integrated primary care GP data acquisition
  • Links primary, secondary, community and social data
  • Real-time search engine
  • Configurable workflow management
  • Secure, personalised care plans for consented patients
  • Combines financial and health data for commissioners
  • Sharing of Care Plans across Multi-Disciplinary Teams
  • Puts Personal Budgets at the centre of your health economy


  • Manage CCG population health using complete patient record
  • Manage CCG accountable care organisation (ACO) finances
  • Support continuing Health Care (CHC) plans, workflow and invoicing
  • Support CCG patient equipment management
  • End-of-Life care plans for palliative care patients
  • Reducing hospital delayed transfer of care (DToC)
  • Pre-emptive patient care via integrated care plans (ICM)
  • Managing CCG supplier contracts
  • Real-time risk stratification
  • Long term condition management


£35000 per licence per year

Service documents


G-Cloud 11

Service ID

7 9 1 9 2 5 3 2 3 8 2 8 4 0 0


Capita Business Services Limited

Capita Business Services Ltd


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Standard Internet browser (Internet Explorer, Chrome, Firefox, Safari)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Weekend supports calls will be dealt within normal working hours. Response time depends on severity of incident
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Third level support is provided by the Cambridge UK software engineers who develop and maintain the products.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a comprehensive customer startup programme that includes: Full template project plan covering all deployment activities; Initial user training; Train-the-trainer training; Training materials, leaflets and videos.
Service documentation
Documentation formats
End-of-contract data extraction
We supply full database backup and documentation, allowing ex-customers full and unrestricted access to their data.
End-of-contract process
There are no end-of-contract costs.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Typical screen layout differences due to reduced screen size.
Service interface
Description of service interface
Via email
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
Web service API enables secure access to patient care plans. These are used, for example, by ambulance service or NHS 111 to access patient shared care records and care
API documentation
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Our products support full customisation of: Process and procedure worflows; Patient care pathways; Financial structures and budgeting parameters; User access roles


Independence of resources
We use industry leaders in hosting technology.


Service usage metrics
Metrics types
Metrics and reports are provided online, covering all aspects of product usage and features. Administrator users can view all accesses and modifications to patient records and care plans. Full audit trail is available for care workers to view all changes to patient care plans.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data is clearly displayed and formatted within browser pages, which typically makes exporting data unnecessary. However, every browser page contains an export button that permits export of displayed data to Microsoft Excel or other formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
  • Most data acquired automatically; no need for users to upload
  • Excel
  • Word
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service availability is dependent on hosting solution chosen by the customer, which can be Health Analytics cloud hosted or customer in-house hosted. Typical SLA is 99.9% availability not including scheduled out-of-hours maintenance.
Approach to resilience
Available on request.
Outage reporting
Outages and other functional issues are reported to Health Analytics via email alerts and PRTG monitoring alerts.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access mechanism.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited (LRQA)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information Commissioner's Office, registration Number: Z2057405
Information security policies and processes
IG Toolkit Version 14.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are initiated, actioned and tracked using an online ticketing system. Security issues are assessed on a per ticket basis, and where necessary we develop appropriate action plans and rollback contingencies.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We use the industry leading PRTG Network Monitoring products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We use the industry leading PRTG Network Monitoring products. Appropriate defensive actions are taken as governed by our business continuity plan.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We use the industry leading PRTG Network Monitoring products. Appropriate defensive actions are taken as governed by our business continuity plan.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£35000 per licence per year
Discount for educational organisations
Free trial available

Service documents

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