The Server Labs Ltd.

Google Cloud Platform (GCP)

Google's best-in-class infrastructure is engineered to handle the most data-intensive work on the planet, giving you the flexibility to scale quickly, while still maintaining admin control. GCP frees you from the overhead of managing infrastructure, provisioning servers, and configuring networks

Features

  • Elastic Compute on demand
  • Build and configure VMs via secure self-service portal & API
  • A range of service levels, VM sizes and licencing options
  • Scale one to thousands of virtual machines instances, almost instantly.
  • Benefit from built-in virtual networking and load balancing
  • Drive for hybrid consistency with on-premises systems.
  • Petascale Datawarehousing with BigQuery
  • Machine Learning and Artificial Intelligence

Benefits

  • Pay only for capacity you actually use
  • Elastic computing. Scale up and down as needed
  • Secure and reliable environment
  • Run enterprise applications in the cloud with world-class support.
  • Build security-enhanced, compliant solutions.
  • Maximise the benefit of existing investments using hybrid connections.
  • Get true HPC capabilities in the cloud, on demand.

Pricing

£0.01 per unit

  • Free trial available

Service documents

G-Cloud 10

791384690409791

The Server Labs Ltd.

Paul Parsons

020 75448469

sales@theserverlabs.com

Service scope

Service scope
Service constraints See https://cloud.google.com/terms/sla/ to determine applicable constraints based on buyers requirements.
System requirements
  • Many different options are available https://cloud.google.com/docs/choosing-a-compute-option
  • Other solutions are available via Cloud Launcher https://cloud.google.com/launcher/

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: 24x7x365 Response time <= 30 mins Resolution time <= 2 h
High:24x7x365 Response time <=60 mins Resolution time <= 4 h
Medium: Office Hours Response time <= 8 h Resolution time: <= 24 h
Low: Office Hours Response time <= 24 h Resolution time <= 48 h
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype or Google hangout
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels We offer support in either 24x7 and 9x5 modes.
Cost varies by the amount of services deployed
The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract.
Once an issue has been received by The Server Labs, the procedure takes the following steps.

• Verification of the issue and escalation to second level support.
• Communication to customer of the solution to be undertaken.
• Restoration of any service lost working with the DBA and or engineer assigned to the project.
• Restoration of any data lost working with the DBA assigned to the project.
• Update of the system documentation if necessary.
• Closeout of the issue with description of actions undertaken.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There are plenty of tutorials for getting started on GCP
https://cloud.google.com/getting-started/
In addition, The Server Labs can offer consultancy to help onboard users.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Online videos and interactive learning portals
End-of-contract data extraction Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or cloud interconnect) or via the Cloud Storage Import/Export services. https://cloud.google.com/storage/docs/offline-media-import-export
End-of-contract process Please see https://cloud.google.com/terms/sla/ and https://cloud.google.com/terms/

Using the service

Using the service
Web browser interface Yes
Using the web interface Manage and deploy services via the Google Cloud Portal. See https://cloud.google.com/products/
Web interface accessibility standard WCAG 2.0 AA or EN 301 549
Web interface accessibility testing GCP works best in Chrome and can benefit from accesibility add-ons.
API Yes
What users can and can't do using the API Users are able to utilise the GCP APIs for each service within the platform. Anything that can be done through the console can be done via the API.
https://cloud.google.com/apis/docs/overview
As well as REST APIs, Language SDKs exist for C#,Go,Java,Node.js,PHP,Python and Ruby
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface The Google Cloud SDK https://cloud.google.com/sdk/ provides a powerful command line that can work with the following platform services:

Compute Engine
Kubernetes Engine
Deployment Manager
Cloud DNS
Cloud IAM
Cloud Storage
App Engine
Cloud ML Engine
Cloud SQL
Cloud Dataproc
Cloud Logging
BigQuery
Cloud Dataflow
Resource Manager
Source Repositories

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources GCP represents a hyper-scale public cloud service with minimum SLAs
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach See https://cloud.google.com/security/encryption-at-rest/
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files (Cloud Storage)
  • Databases
  • Virtual Machines and Disks (Compute and App Engine)
  • Data Warehouse (Big Query)
  • For Disaster Recovery see https://cloud.google.com/solutions/designing-a-disaster-recovery-plan
Backup controls The user can control their own backups using scheduled API calls.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks For data in transit, Google uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Google datacenters. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Google VPC, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and GCP as well as between the VMs located on your Virtual Network.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Google uses a multi-layered security model
https://cloud.google.com/security/infrastructure/

Privacy is also respected for GDPR
https://cloud.google.com/security/gdpr/

Availability and resilience

Availability and resilience
Guaranteed availability See https://cloud.google.com/terms/sla/
Approach to resilience Please see https://cloud.google.com/security/infrastructure/
Outage reporting Please see https://status.cloud.google.com/

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Google Cloud Identity & Access Management (IAM) lets administrators authorise who can take action on
specific resources, giving you full control and visibility to manage cloud resources centrally. For
established enterprises with complex organisational structures, hundreds of workgroups and potentially
many more projects, Cloud IAM provides a unified view into security policy across your entire
organization, with built-in auditing to ease compliance processes. IAM access policies are defined at the
project level using granular controls of users and groups or using ACLs.
https://cloud.google.com/iam/
https://cloud.google.com/compute/docs/access/

For further information see;
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
Section IAM-12
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Ernst & Young CertifyPoint B.V.
ISO/IEC 27001 accreditation date 15/04/2016
What the ISO/IEC 27001 doesn’t cover See certificate for full list of products covered, anything not listed is not covered. https://cloud.google.com/files/ISO27001_Digital_2016.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 03/01/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover For further information see;
https://cloud.google.com/security/compliance/csa-star/
https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
PCI certification Yes
Who accredited the PCI DSS certification See https://cloud.google.com/security/compliance/pci-dss/
PCI DSS accreditation date 19/05/2016
What the PCI DSS doesn’t cover The validation enables PCI Level 1 merchants to use Google Cloud Platform for their processing services.
Other security certifications Yes
Any other security certifications
  • SSAE16 / ISAE 3402 Type II
  • UK Cloud Security Principles
  • FedRamp
  • ISO 27017 and 27018
  • SOC 1, SOC 2, SOC 3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards ISO27017
ISO27018
SOC 1
SOC2
SOC3
PCI DSS
HIPAA
Csa STAR
FedRAMP
COPPA (US)
GDPR
EU Model Contract Clauses
UK NCSC Cloud Security Principles

See also
https://cloud.google.com/security/compliance/
Information security policies and processes Your data is critical to your business, and you take great care to keep it safe and under your control. We want you to feel confident that taking advantage of G Suite and Google Cloud Platform doesn’t require you to compromise on security or control of your business’s data.

See https://cloud.google.com/security/privacy/

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. We can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritised according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools.
https://cloud.google.com/security/whitepaper
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Google’s security monitoring program is focused on information gathered from internal network traffic, employee actions on systems and outside knowledge of vulnerabilities. At many points across our global network, internal traffic is inspected for suspicious behaviour, such as the presence of traffic that might indicate botnet connections. Network analysis is supplemented by examining system logs to identify unusual behaviour, such as attempted access of customer data. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis. Automated network analysis helps determine when an unknown threat may exist and escalates to Google security staff.
https://cloud.google.com/security/whitepaper
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information.
https://cloud.google.com/security/whitepaper

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used KVM hypervisor
How shared infrastructure is kept separate Please see https://cloud.google.com/security/infrastructure/

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.01 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Please see https://azure.microsoft.com/en-us/free

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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