Khipu Networks Limited

Phishing Vulnerability Risk Assessment and Cyber Security User Awareness Services

KHIPU’s simulated phishing and user awareness training services enable organisations to understand the risks that phishing attacks pose to them by highlighting vulnerabilities within their environment that can be compromised. By identifying this, recommendations can be provided, including user awareness training, for the on-going protection against phishing attacks.


  • Simulated phishing emails/scenarios: Fully customisable to the customer requirements
  • Simulated phishing websites/scenarios: Fully customisable to the customer requirements
  • Baseline reporting: Highlighting the risks / vulnerabilities identified and recommendations
  • On-going reporting: Highlighting improvements following implemented recommendations/training
  • On-demand user education landing pages: Information, quizzes, videos and tips
  • User awareness: Classroom cyber security training (Onsite, offsite or virtual)
  • Training reports/plans: Based upon results from the simulated phishing services
  • Options for simulated USB, ransomware and SMS ‘Smishing’ attacks
  • Customisable videos and training content tailored to the customers environment


  • Reduce your risk of phishing attacks by identifying the vulnerabilities
  • Reduce your risk of phishing attacks by training your users
  • Cost effective: Priced on a per-organisation, not per user
  • Easy to scale: Supports any size organisation (unlimited users)
  • Identifies vulnerabilities with your network, applications, devices and users
  • Cyber security consultant led training services
  • Identifies your user/staff needs for phishing awareness training services
  • Flexible / customisable services to meet specific customer ‘real-life’ requirements
  • Recommendations for simplifying your cyber security strategy
  • Management reports to show improvements and measure success post simulations


£2500 per instance per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

7 9 0 7 5 9 4 1 4 8 4 6 5 9 9


Khipu Networks Limited

Sales Team

0345 272 0900 Ext. 1

Service scope

Service constraints
For large environments, such as 100,000 email addresses, a technical review will need to be undertaken in order to determine the best means for implementing the service into an environment of this size. Any upgrade/ patch required to the risk assessment service will be applied as part of the managed service. Should a reboot that involves downtime be required, we will work with the customer to manage when such a task is performed.
System requirements
  • Email addresses in standard format supplied via our encrypted exchange
  • Available internet connection to send/receive the emails
  • Available internet connection to access the website
  • Resources available to test emails are received
  • Resources available to test website can be accessed

User support

Email or online ticketing support
Email or online ticketing
Support response times
KHIPU can tailor support packages for end users based on response times, where faster response times is provided when relating to support calls about mission critical systems, for example. Response times can vary from 30 minutes to 4 hours, depending upon the severity of the support call logged. If the end user possesses a support contract with KHIPU which entitles them to weekend support, then response times will not differ.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To prove this, we have a number of exceptional customer references should end-users wish to speak to any of them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services:

• 9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support
• “Pro-Active” Monitoring, Alerting and Support “KARMA”
• Advanced hardware replacement (with or without an engineer)
• Upgrades / Software Releases (major and minor)
• Quarterly Health Checks
• Co-Managed Services; “adds/moves/changes/deletes” via end-user Helpdesk tickets are also available.

KHIPU would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met in the event that end-users call upon the agreed support service. Costings are available upon request.
Support available to third parties

Onboarding and offboarding

Getting started
For the delivery of the service, KHIPU follows our ‘Scope of Work’ process which has the following stages:

• Stage 1 – Service scope
• Stage 2 – Assessment
• Stage 3 – Report correlation.

This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that you may have. A ‘Scope of Work’ document is then created based upon the discussion.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At the end of the contract, all reports are delivered to the end user through a secure email service. All data collected from the phishing campaign is destroyed and removed unless there is a specific requirement for it to be exported in its raw format for the use of the customer. This is carried out by KHIPU if required, not the end user.
End-of-contract process
The price of the contract covers the given number of phishing campaign assessments ordered, with the associated report for each campaign. The report contains a management overview, along with a the option to include data collected. In the case where more than one campaign is ordered you will also see a comparison between campaigns. At the end of the contract the final report is delivered, and all data removed and destroyed from our system.

Using the service

Web browser interface
Command line interface


Scaling available
Scaling type
Independence of resources
Each service that KHIPU provide to its customers are separate dedicated services which have guaranteed performance levels unaffected by other users/customers.
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls
User are not able to determine what is backed up. The solution is run as a service, with the service being backed-up.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The phishing assessment is run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
Approach to resilience
This information is available upon request.
Outage reporting
The service reports any outages via email alerts and telephone calls.

Identity and authentication

User authentication
Other user authentication
No end user authentication required for this service
Access restrictions in management interfaces and support channels
Access to the management platform is controlled by a federated authentication scheme across an encrypted https channel. Access is restricted to a limited amount of personal.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date
Original Approval: 6th May 2010, Current Expiry: 5th May 2022
What the ISO/IEC 27001 doesn’t cover
All areas of KHIPU's business is covered under ISO27001 certification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management) and ISO27001 (Information Security Management).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to the configuration of the service are managed through a change control process. This looks at, technical suitability, security risks and impact to service. This provides an audit trail and ensures all aspects of the change are considered.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
Incident management type
Supplier-defined controls
Incident management approach
As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
KHIPU utilises the Aspen House Fleet Data Centre (AHF), which complies with the recommendations of EU code of conduct for energy-efficient data centres.
The installed Mitsubishi Lossnay units extract stale air and then recover the heating or cooling energy to either warm or cool incoming fresh air. We also have highly efficient cold isle containment to avoid any hot air re-circling into the system from equipment. This equipment is maintained by OEM and is operated at optimum levels of efficiency. Any equipment that is not required or used to support active services is completely decommissioned and removed. In order to avoid the need to dispose of hardware, physical servers are virtualised where possible. We possess a Power Utilisation Effectiveness (PUE) rating of 1.5 and we have visibility of IT energy consumption. This visibility is through metering at the cabinet level and individual power distribution units. Beyond this, lights are turned off automatically whenever areas of the Data Centre are left unoccupied.
Further information is available upon request.


£2500 per instance per year
Discount for educational organisations
Free trial available

Service documents

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