Asure Software

SmartMove - Space, Assets and People - Move Management Solution

Software solution designed to directly manage people, space and asset data. User-friendly, up-to-date metrics system and interactive floor plans in conjunction with organisations HR database help manage day-to-day logistics quickly and easily. Efficiently managing moves, adds and changes with accessibility across multiple devices from computers to tablets.


  • Fully interactive floor plan navigation and visual planning
  • Easy “drag and drop” occupancy updates and scheduled moves
  • Dashboards to view space and staff KPIs at a glance
  • Syncing with your HR employee database
  • Full asset management and assignment
  • User-defined reporting and data analysis
  • Control access based on locations and roles
  • Automatic updates since information resides in the Cloud Unlimited
  • Unlimited users and floor plan updates
  • Scenario modelling and planning functions


  • Streamlining of day-to-day occupancy management
  • Reduction in asset loss and misplacement
  • Recognition of vacant or misallocated space
  • Strategic database for workplace and real estate reporting
  • High numbers of users contributing to database accuracy and integrity
  • Perform Move/Add/Changes Faster
  • Explore Move Management scenarios and alternative workspace strategies
  • Discover workspace growth trends and identify consolidation scenarios
  • Does not require AutoCAD experience
  • Accessible across many devices - PC, Tablet, Mobile


£12.50 to £30 per person per year

  • Education pricing available

Service documents

G-Cloud 9


Asure Software

Michael Douglas

+447956 334 397

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Maintenance agreements as stated in SLA.
System requirements
  • Web application - IE 10+, Firefox, Chrome, Safari
  • Desktop app - Java, Windows XP+, macOS 10.7+

User support

User support
Email or online ticketing support Email or online ticketing
Support response times See attached service levels document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Asure's support structure work in three functional areas: Triage, Tier 1, and Tier 2 Support. Triage attempts to resolve the issue immediately. More complex issues are then escalated to Tier 1 and Tier 2 as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Online Client Care Center. 24 x 7 Online self-support and issue tracking An online self-support environment is available for all supported AsureSpace users on the Web. The AsureSpace Online Client Care Center enables customers to: • CREATE and track problem reports and feature requests. • ACCESS downloads of all client and server software. • REVIEW Knowledgebase articles and Tech Notes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Throughout the implementation process, we work closely with the customer to understand how the data is used in the system. From there, provide online GoToMeeting sessions to key users to cover topics relevant to both end-users and admins. Recordings of these sessions are provided for future reference.
Service documentation No
End-of-contract data extraction Users can export data from SmartMove in Excel format. Asure can offer a service for data to be extracted in CVS format.
End-of-contract process Data can be exported by Admin users from within the core application at no cost; and Asure Professional Services can assist with exports from the databases for a separate cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design for tablet devices, same interface.
Accessibility standards WCAG 2.0 A
Accessibility testing All application interfaces are text-based or graphical and do not include any audio or video media.
What users can and can't do using the API The SmartMove REST API is available to facilitate connections to other workplace systems.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation SmartMove can be configured to support multiple organization level structures, with hierarchies, lookup lists and user roles that are maintained by system administrators.


Independence of resources SmartMove is scalable and flexible. In most instances, an organization has a small core group of users, 10 or fewer. Some current customers have close 100 employees in the system, and others have up to 15,000.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export data and reports into Excel format from the list views in the application.
Data export formats Other
Other data export formats XLS
Data import formats Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks SmartMove is a cloud- hosted web-based solution. The application is accessed via an SSL HTTP connection.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network SmartMove is a web application where all interaction is performed over a TLS 1.2 connection with the HTTPS protocol.

SmartMove does not require access to any information on the client’s network for basic functionality.

Availability and resilience

Availability and resilience
Guaranteed availability The following is taken from Schedule A of Asure’s Limited Use Software Licence agreement.
Monthly Uptime Credit
90.0% - 99.8% 10%
85.0% - 89.9% 20%
84.9% or less 30%
Approach to resilience Available on request
Outage reporting Dashboards are monitored by Asure's SaaS Ops team and e-mail alerts are used to immediately notify the team of any outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User role based access to restrict certain modules in the application. Configured by Admins.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 11/11/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11/4/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • SOC 1 type 2
  • PII self certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards SOC, NST and Massachusetts information security program (most strict standards in the USA)
Information security policies and processes Asure Software will regularly test and monitor the implementation and effectiveness of its information security program to ensure that it is operating in a manner reasonably calculated to prevent unauthorized access to or use of personal or other sensitive information.
A copy of Asure' Written Information Security Policy is available on request.
The policy is owned by Asure's VP of SaaS/IT, and Asure's COO/CTO is the policy's executive stakeholder.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Asure uses OWASP best practices for development standards. OWASP best practices are used in development and code reviews. Regression testing includes security testing. Asure enforces separation of duties enforced within our applications and systems. Separate roles exist for developers, release managers, and testers. Development management ensures that roles are restricted to the access they can be granted. Only code builds (no actual code) are deployed to test and production environments. Development only has access to dev environment. QA only has access to QA environment The production support teams only can update production with any releases, hot fixes or upgrades.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Asure uses third party auditors to complete SOC audits. Currently, Asure RS is SOC 1 Type 2 certified. Vulnerability Tests. Asure Software performs both internal and external vulnerability tests. We execute a regression test suite on all major releases and use an external party to perform an independent penetration tests every 12 to 18 months, depending on the product changes.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Asure Software provides 24x7 support with mobile and email alerts. Asure Software uses several tools for logging and system health. Here are a couple of examples: NewRelic, SQL Diagnostics, PRTG. Asure use IDS that is built into the production firewall. The SaaS team is alerted and determines the veracity and severity of the alert.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Inthe unlikely scenario of a security incident, Asure Software has an incident response procedure. ncident response policy document is available on request. A few key items on this procedure: - Clients are notified of all incidents. - An incident response team is formed. - All incidents are classified in severity and impact. - Our legal council is notified on all incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £12.50 to £30 per person per year
Discount for educational organisations Yes
Free trial available No


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