Memset Ltd

OpenStack Community Cloud for Government (Official over Internet)

Memset’s OpenStack Cloud Framework is a ubiquitous open source cloud computing platform for public and private clouds. Memset’s (OFFICIAL over Internet) Government Community OpenStack service is simple to implement, rapidly scalable, and feature rich backed by industry-leading SLAs and UK-based, BPSS and SC cleared support teams.

Features

  • Can be provided with either Internet or PSN connections
  • Highly competitive hourly billing rates, pay for what you use
  • High availability architecture designed to provide resilient hosting
  • Disaster recovery made easy by snapshot technology
  • Failed VMs can be restored to their previous state quickly
  • Ideal for agile development environments and rapidly scaling infrastructure
  • Providing layer-3 connectivity between Internet-connected & PSN-connected environments
  • Open-source APIs and hourly billing model support complete data mobility
  • Integrates with preferred orchestration systems such as Terraform, ManagedIQ etc
  • OpenStack cloud operates with full security accreditation

Benefits

  • Elasticity:Memset cloud framework scales out with growing traffic and usage
  • Resource pooling: according to need and requirement
  • Capital cost on overall Memset OpenStack infrastructure is reduced
  • Economies of scale- increase output or productivity with lesser resources
  • Optimum utilisation of physical hardware enables reduction of infrastructure cost
  • Avoid vendor lock-in

Pricing

£0.030 per unit per hour

  • Minimum contract period: Hour
  • Excluding VAT
  • Trial option available

Service documents

7902121146257560

Memset Ltd

Katie Olver

00 44 1483 608010

katie@memset.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
Support accessible to any third-party suppliers Yes
Support availability We monitor connectivity, power and respond accordingly 24/7. Customers can choose from 3 SLAs based on the support they require.
Standard support response times 2 hours
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported Yes
Service provisioning time 30 minutes
Service deprovisioning time Instantaneous

Open source

Open source
Name Content
Open-source software used and supported Yes

API access

API access
Name Content
API access available and supported Yes
API type XML-RPC, JSON-RPC, JSON over HTTPS

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to
  • Internet
  • Other

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Name Content
Vendor certification(s)
  • Red Hat CSA
  • LPI
  • MCSA
  • MCP
  • CCNA
  • CompTIA Server+
  • CompTIA Network+

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier Uptime Institute Tier 2
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service
  • CPA Foundation VPN Gateway
  • VPN using TLS, version 1.2 or later
  • VPN using legacy SSL or TLS
  • No encryption
Data protection within service
  • VPN using TLS, version 1.2 or later
  • VPN using legacy SSL or TLS
  • VLAN
  • Other network protection
  • No encryption
Data protection between services
  • CPA Foundation VPN Gateway
  • VPN using TLS, version 1.2 or later
  • VPN using legacy SSL or TLS
  • No encryption

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location UK
Data management location UK
Legal jurisdiction of service provider UK
Datacentre protection Yes
Data-at-rest protection
  • Other encryption
  • Secure containers, racks or cages
  • Physical access control
  • No protection
Secure data deletion Other secure erasure process
Storage media disposal CESG-assured destruction service (CAS(T))
Secure equipment disposal Yes
Redundant equipment accounts revoked Yes
Service availability 99.95

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Community cloud
Type of consumer Only government consumers
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework Yes

Configuration and change management

Configuration and change management
Name Content
Configuration and change management tracking Yes
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales Yes

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents Yes
Security incident definition published Yes

Personnel security

Personnel security
Name Content
Personnel security checks
  • Baseline personnel security standard (BPSS)
  • Background checks in accordance with BS7858:2012
  • Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes
Third-party supplier risk assessment Yes
Third-party supplier compliance monitoring Yes
Hardware and software verification Yes

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions Yes
Management interface protection Yes

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls
  • Username and password
  • Username and strong password/passphrase enforcement
  • Other mechanism

External interface protection

External interface protection
Name Content
Onboarding guidance provided Yes
Interconnection method provided
  • Private WAN
  • Internet

Secure service administration

Secure service administration
Name Content
Service management model Service management via bastion hosts

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method
  • Corporate/enterprise devices
  • Partner devices
  • Unknown devices
Service configuration guidance Yes
Training Yes
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