Program Framework
Microsoft Project Online Strategy and Vision
For organisations who wish to prepare for a Project Online implementation project. Gives your team a broad understanding of the solution and its potential, as well as the implications of its deployment. Will help you build the business case and define realistic requirements.
Features
- Discovery and Vision Workshop
- Various focus sessions to explore functional areas
- Stakeholder and adoption risk discussion
- Infrastructure prerequisites and licensing
- Solution design recommendations
- Deployment journey and feature prioritisation
Benefits
- Develop a suitable Vision for the project
- Have realistic expectations of what Project Online can deliver
- Prioritise your objectives and formulate a deployment journey
- Understand the change impact
- Be aware of deployment risk
- Build a meaningful business case
Pricing
£1,380 a person a day
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)
Framework
G-Cloud 12
Service ID
7 8 9 6 2 7 7 1 6 1 3 5 9 5 2
Contact
Planning
- Planning service
- Yes
- How the planning service works
-
This service gives your team a broad understanding of the solution and the implications of its deployment, in terms of:
• “Out of the box” functionality
• How it fits within the Microsoft cloud solution landscape
• Opportunities for tool customisation, extension and integration
• Typical use cases (plus ‘what’s easy, what’s hard’ in terms of user adoption)
• Impact on working practices
• User adoption best practices
• Benefits
• Risks
With this knowledge, your team will be able to:
• Have realistic expectations of what Project Online can deliver
• Give meaningful input to the prioritisation of your own requirements, with full consideration of solution capabilities
• Start preparing for the change impact on the future user community. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Project Online
Training
- Training service provided
- Yes
- How the training service works
- As an optional additional service, Program Framework can provide cost-effective training to your users to allow them to improve their project management skills using Microsoft Project. See Microsoft Project Online Training by Program Framework.
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft Project Online
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- This service helps prepare organisations for a successful implementation of Microsoft Project Online by helping them consider all the aspects of a successful migration based on our multi-year experience of thousands of migrations.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Project Online
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We offer support for the roadmap envisioned for the customer's Microsoft Project Online implementation on a fixed price basis. See Microsoft Project Online Support by Program Framework
Service scope
- Service constraints
- Strategy and Vision workshops can be delivered in person anywhere, at cost plus expenses. Organisations that subscribe to our support service can arrange for overseas support to be done purely remotely. UK based customers can have support visits on request.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Organisations that subscribe to our support service at Silver Level: Major Issues (Most or all users impacted) - 4 business hours; Minor Issues (Few or no users impacted) - 16 business hours; Queries - 4 business days. Gold level is available at higher cost, with hours covered extended to 5.30: Major Issues (Most or all users impacted) - 2 business hours; Minor Issues (Few or no users impacted) - 8 business hours; Queries - 2 business days. Dependent on severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Organisations that subscribe to our support service at Silver Level:
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Queries - 4 business days.
Gold level is available at higher cost, with hours covered extended to 5.30:
Major Issues (Most or all users impacted) - 2 business hours;
Minor Issues (Few or no users impacted) - 8 business hours;
Queries - 2 business days.
Dependent on the severity level and nature of the issue, either or both the technical account manager and the support technician may be involved.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £1,380 a person a day
- Discount for educational organisations
- No
Service documents
- Pricing document (pdf)
- Skills Framework for the Information Age rate card (pdf)
- Service definition document (pdf)
- Terms and conditions (pdf)