Software Box Limited (SBL)

SBL Managed MFA (multi-factor authentication)

The SBL hosted service will hold secure copies of accounts and synchronisation data to preserve integrity. This information, server directory and technology instance will be hosted within SBL's secure, UK, private-cloud infrastructure.


  • Securely hosted to preserve data integrity
  • Range of technology options including Verisec Freja, IBM & RSA
  • Resilient UK datacentre
  • Hosted within public, private or hybrid environments
  • PSN Connected Data Centre
  • Cyber Essentials, Cyber Essentials Plus and ISO27001 accredited
  • Direct connections to MoD networks through secure technology
  • Avoid insecure static passwords
  • Scalable to meet growing demand and functionality
  • Further capability covering digital signatures and transaction signing


  • Secure authentication of users
  • Multiple authentication options: touch, retina, keycode, facial recognition
  • Authentication can be token or app based
  • Authentication settings can be tailored to applications
  • Meet industry best practice
  • Adhere to legislation such as GDPR and PCIDSS
  • Simple user interface
  • Offsite installation minimises downtime and cost


£0.10 per user per month

Service documents

G-Cloud 10


Software Box Limited (SBL)

Danielle Connor

01347 812100


Planning service Yes
How the planning service works SBL will work with key stakeholders to research and design the appropriate service which delivers the necessary functionality. This will be achieved through a number of collaborative workshops, utilising an iterative approach to design.

Security will be included by design and considered at all stages of service design and delivery. The required security documentation will be provided at all times to ensure compliance with all relevant regulations such as GDPR and PCI DSS.
Planning service works with specific services No


Training service provided Yes
How the training service works SBL will provide detailed training and knowledge transfers to enable contracting authorities to manage their hosted solution.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works All services are aligned to KPIs and SLAs, as agreed with the customer. These metrics are incorporated into the service delivery methodology, aligned to PRINCE2, which enables effective monitoring of performance and quality. SBL's overarching policies and processes are accredited to ISO9001, ISO14001 and ISO27001.

SBL will facilitate regular service review meetings to ensure that the expected levels are being delivered and all obligations discharged.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services Multi-Factor Authentication
Certified security testers Yes
Security testing certifications

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works SBL's technical consultants can provide support to a range of third-party or buyer owned solutions. These can be on private, public or hybrid cloud infrastructures and utilise a range of technologies.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Questions are responded to based on criticality - 20 minutes to next working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Support levels SBL's support options range from 9-5 to 24/7; depending upon the needs of the customer.

All accounts receive a technical account manager and cloud support engineer.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £0.10 per user per month
Discount for educational organisations No


Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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