Airsweb

Environmental Management Software

Our Environmental Management Software provides an effective, flexible business tool to record, report and analyse an organisation's resource consumption. This includes but is not limited to water, energy, raw materials and production output.

Features

  • Enviromental Performance Reporting across the buisiness
  • Remote access from any desktop or web enabled machine
  • Offline working with IOS, Andriod and Windows devices
  • Integrated business intelligence across the suite of modules
  • Email notification of all outstanding activies
  • Point and click navigation across the business hierarchy
  • Action Tracking integrated across the platform

Benefits

  • Manage waste and improve efficiency across the business
  • Reduce carbon footprint and demonstrate compliance
  • Promote best practice by developing a positive safety culture
  • Actions chased up automatically and escalated where appropriate

Pricing

£2000 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

789399263462212

Airsweb

Richard Ainley

0151 289 6811

richard.ainley@airsweb.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet connectivity
  • Supported browser
  • For mobile access: iOS, Android or Windows phone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times First response within 2 business hours
8:30 a.m. to 5:00 p.m. (GMT), Monday through Friday (excluding all legally recognised English holidays).
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 Support - Gather the customer’s information to determine the customer’s issue by reviewing the symptoms and figuring out the underlying problem. Technical support specialists will handle straightforward problems.

Level 2 Support – Next level technical support using more advanced technical troubleshooting and analysis method. If this level of support cannot provide a solution. Level 3 support will be required.

Level 3 Support - highest level of support, handling the most difficult or advanced problems, using expert level troubleshooting and analysis methods. A Developer or someone who knows the code or backend of the product will provide this level of support.#

Costing dependant on modules and package purchased.

Technical account management available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The Safety Software's professional services team will provide a full setup of the Airsweb system which comprises of onsite visits to understand the businesses requirements and objectives, User Acceptance Tests (UATs) and product delivery/roll-out. Built in online help and documentation is provided coupled with class room based train the trainer sessions.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Built in manuals
  • E Learning Content
End-of-contract data extraction Airsweb has a built in export function to extract data on a module by module basis. However when leaving a platform like Airsweb users usually require large volumes f data and some form of re-structuring which is done upon their instruction.
End-of-contract process Upon contract termination Safety Software will act on the clients behalf to extract their data and structure in a format required. Depending on the amount of data and re-structuring will dictate the cost at our standard day rate.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Visual consistency is a core airsweb design principle across airsweb interfaces.

Therefore, the airsweb interface for the desktop and mobile is quickly understood, presenting no difficulty to users switching between applications. airsweb mobile applications are available on Android OS (Google Inc.), iOS OS (Apple) and Windows Mobile.
Accessibility standards None or don’t know
Description of accessibility Users can attach, connect or install assistive technology on their own devices as required. Through the use of these technologies, Airsweb functionality can be accessed.
Accessibility testing None
API No
Customisation available Yes
Description of customisation Airsweb advanced tools menu within the administration module contains functionality to configure a client’s airsweb implementation customising forms, content and business logic.

airsweb comprehensive security model is at the core of the product design and provides a flexible role-based layered approach to user access and permissions. The airsweb administration module contains functions to create and administer user profiles along with the ability to create security permissions groups to assign user access across the reporting hierarchy.

Scaling

Scaling
Independence of resources We monitor in real-time the compute resources and increase if needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types On request Safety Software will provide the average and peak login concurrency on the system.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can either export at the module level from the user interface or contact Safety Software to make a complete export of the data.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.8%
Approach to resilience Detailed information available upon request. Airsweb is hosted only in world-class datacentres holding appropriate internationally-recognised accreditation and certification for their operations, security and resiliency.
Outage reporting Nominated contacts are informed should there be a service outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only named personnel have access to the management interface and given authority to communicate with the support channel.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date 10/02/2014
What the ISO/IEC 27001 doesn’t cover 111 of the 114 controls in the 2013 standard are applicable to us. The following are not applicable:
A.9.4.4 Use of privileged utility programs;
A.11.1.6 Delivery and loading areas;
A.14.1.3 Protecting application services transactions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We hold ISO/IEC 27001:2013 certification which was gained from a UKAS accredited certification body. It is the specification for an Information Security Management System (ISMS).

The Company will: -

• Comply with all applicable laws, regulations and contractual obligations;
• Implement continual improvement initiatives, including risk assessment and treatment strategies, while making the best use of its management resources to meet and improve information security system’s requirements;
• Adopt an information security management system (ISMS) comprising of a security manual and procedures that provides direction and guidance on information security matters relating to employees, customers, suppliers and interested parties who come into contact with the Company’s work;
• Work closely with their Customers, Business Partners and Suppliers in seeking to establish Information Security Standards;
• Adopt a forward-looking view on future business decisions, including the continual review of risk evaluation criteria, which may have an impact on Information Security;
• Train all members of staff in their needs and responsibilities for Information Security Management;
• Constantly strive to meet, and when possible exceed, its customers and staff expectations.
• Communicate its Information Security objectives and its performance in achieving these objectives, throughout the Company and to interested parties.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The organisation has policies and procedures in place pertaining to Annex A.12.1.2 Change management of ISO/IEC 27001:2013 and these are audited by our UKAS accredited certification body annually.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The organisation has policies and procedures in place pertaining to Annex A.12.6.1 Management of technical vulnerabilities of ISO/IEC 27001:2013 and these are audited by our UKAS accredited certification body annually.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The organisation has policies and procedures in place pertaining to Annex A.12.1.3 Capacity management of ISO/IEC 27001:2013 and these are audited by our UKAS accredited certification body annually.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The organisation has policies and procedures in place pertaining to Annex A.16 Information security incident management of ISO/IEC 27001:2013 and these are audited by our UKAS accredited certification body annually.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2000 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer a free workshop where Airsweb will come in and sit down with the prospect and work through a training program with them. Following this workshop a demo system will be made available for a short trial period.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑