CTI Digital

Drupal Hosting

Drupal 6, Drupal 7 & Drupal 8 applications require specialist hosting services to ensure high availability and performance. CTI’s Drupal Hosting Service provides robust and scalable infrastructure to serve critical digital services.

Features

  • Infrastructure design for Drupal
  • Highlight experienced Drupal engineers
  • Cloud or physical hardware
  • Public sector specialism
  • Support for Drupal Continuous Integration
  • Integration to deployment systems
  • Flexible platforms tailored to your project requirements
  • Engineers experienced in high availability and high traffic
  • Specialist practice having large pool of Drupal expertise
  • Drupal specific quality assurance measures

Benefits

  • Robust and scalable architecture design specifically to meet your needs
  • Seamless integration to development workflows
  • Experienced in refining environment settings for Drupal
  • Maximum benefit derived from adopting Drupal
  • Fast resolution of Drupal specific issues
  • Drupal best practices and innovations adopted fast
  • Infrastructure designed to enhance speed of development delivery

Pricing

£500 per instance per month

  • Education pricing available

Service documents

G-Cloud 9

788381725264591

CTI Digital

Steve Gale

0845 6200014

tenders@ctidigital.com

Service scope

Service scope
Service constraints Cloud Service Constraints
System requirements
  • Drupal Applications
  • Magento Applications

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service operates consistently: 24 hours, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Our chat systems is used with a number of screen readers (such as browsealoud) and was developed in collaboration with our client Royal National Institute of Blind People.
Onsite support Onsite support
Support levels Office Hours - £3,000 per month Support - 24 hours a day, 7 days a week Helpdesk / Application Support - 09:00 to 17:00, Mon to Fri Extended Hours - £5,000 per month Hosting Support - 24 hours a day, 7 days a week Helpdesk / Application Support - 07:00 to 23:00, Mon to Fri All Hours - £7,500 per month Hosting Support - 24 hours a day, 7 days a week Helpdesk / Application Support - 24 hours a day, 7 days a week All services include allowances for Technical Account Manager & Cloud Support Engineer within costs.

(All costs are support only and exclude Bandwidth and Storage Costs)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started This service begins with an onboarding exercise which includes (if required) a health check of the buyers existing platform. Buyers are given an onboarding and orientation session to provide training on our systems.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • Other
Other documentation formats
  • Microsoft Word
  • Apple Pages
End-of-contract data extraction A data export can be provided upon request.
End-of-contract process We do not include and off-boarding cost within the contract. Buyers can use the remaining resource allocation at the time of notice to terminate towards the off-boarding process. Additional time may be purchased if required. The off-boarding process will differ for each buyer, depending upon the services the buyer has taken. We offer a variety of off-boarding options: A) Unassisted Pull request. (typically no cost) GIT Repository access granted for a defined period of time. B) Assisted Service Transition (typically 5 days / £2,500) We consult with receiving supplier to manage the transition period. Typically includes application and documentation orientation. C) Service Retirement (typically 2 days / £1,000) We provide an offline storage (USB hard drive) with the application, data and documentation.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Each service is on a unique instance. No resources are shared between services.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics Custom workflows
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Amazon Web Service (AWS)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Drupal Applications
  • Magento Applications
  • Database
  • Content
  • Rich Media
Backup controls We typically expect to maintain backups of the entire web application, database and content. Any variation should be identified at initiation.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service operates consistently: 24 hours a day, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
Approach to resilience Hosting is usually provided by Amazon Web Services, however, alternatives are available if required. Our unique implementation details are available upon request.
Outage reporting We report service outages via multiple channels to nominated stakeholders. (Typically The Product Owner) Automated notifications - Monitoring alert - JIRA alert - Email - Text Manual notification - Call - Online chat

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels We can operate a detailed hierarchy of access permissions. Your application 'self managed', allowing a superuser to manage others permissions. Public key authentication (including by TLS client certificate) Identity federation with existing provider (for example Google apps) Username or password Other Other
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach CTI Digital Information Services Team (IST) has been established to manage information services within the organisation, chaired by a Technical Director or Director. The IST is made up of appropriate senior organisational managers. It exists, in part, to: Ensure that CTI Digital and its staff and students meet the requirements of extant UK legislation and regulations in relation to Information Security; Ensure that there is clear direction and visible management support for security initiatives within the organisation; Ensure that appropriate risk management assessments are resourced an undertaken; and Promote security through appropriate commitment and adequate resourcing.
Information security policies and processes Responsibility for ensuring the protection of information systems and ensuring that specific security processes are carried out lies with the Technical Director in collaboration with the heads of departments within CTI Digital who manage information systems.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We adhere to Drupal best practice and rigorous QA process to review code before and test after deployment. Regular service reviews capture your requirements to security and make changes to our testing process, and identifies remedial work that should take place to reach the new benchmark of compliance.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We adhere to Drupal best practice for deploying patches to our service. The threat is assessed to identify urgency vs impact on a case by case basis
Protective monitoring type Supplier-defined controls
Protective monitoring approach We implement New Relic monitoring to provide detail reports on service performance and on-going vulnerability. Notifications are handled inline with our SLAs. Service operates consistently: 24 hours a day, 7 days a week. Critical Faults: Response 15 Mins / Target Fix 1 Hour Urgent Faults: Response 1 Hour / Target Fix 8 Hours Important Fault: Response 5 Hours / Target Fix 3 Days
Incident management type Supplier-defined controls
Incident management approach Certain service outages have automated recovery response potentially bringing services online within 2 minutes of an issue. We have common workflow process which resolve 80% of all issues. A further 10% of all issues are resolved with Systems administration intervention and only the final 10% of issues usually result in the need to write new code. Issues are reported by automated monitoring, servicedesk, helpline, email or chat. You receive realtime access to incident reports, and are sent regular service performance reports.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £500 per instance per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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