North Highland (formerly Qedis Consulting Ltd)

User Research for Cloud Services

North Highland's user research teams use a variety of techniques to gather rich qualitative and quantitative insight aligned to GDS principles. This includes user research, user experience delivery capability, enterprise mobility user profiling, future world of work workshops, and visual analytics.

Features

  • Ethnographic user research, user stories and use cases
  • Tool based recommendations based on user requirements
  • New project initiation, including justification for the user experience
  • Proof of concept mobile app development
  • Conceptual / logical data models
  • Trends, patterns and relationships in digital data
  • Organisation and employee profiles to ensure mobile technology meets needs

Benefits

  • Provides actionable recommendations to improve user experience
  • Ensures devices/applications target users, enhance roles, and boost productivity/adoption
  • Provides detailed insight into users' behaviours and needs
  • Guides subsequent information architecture or interaction design

Pricing

£466 to £1876 per person per day

Service documents

G-Cloud 9

788185905773893

North Highland (formerly Qedis Consulting Ltd)

Ben Grinnell

+447976256358

Ukframeworks@northhighland.com

Planning

Planning
Planning service Yes
How the planning service works North Highland will provide planning services that include business analysis, solution design and security architecture services focused on meeting user and business need, designing this with an iterative approach ensuring that the legacy landscape is understood. Assessing if the applications in your IT estate are Cloud Ready and providing a full systems selection methodology to find the most appropriate suppliers for your cloud services, assessing compliance with NCSC guidelines, costs and data strategies. We can provide full teams to provide this service to work with you and help you build your capability.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works North Highland can help build capability in your organisation via training, mentoring and coaching. This includes training course design, content development and delivery for cloud services. We deliver training both formally, and informally on the job, through embedding ourselves in client teams. This may include workplace technology (Google, Microsoft, Workday, SuccessFactors, Azure, Okta) or citizen facing services. We also provide bootcamps for product/agile/DevOps/user experience, leadership development and PPM coaching.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works North Highland provide a cloud services assessment and work with you to design the most appropriate method based on your circumstances (eg on premise to cloud, between cloud services). NH would consider application, data type, costs and your chosen cloud service in this assessment. We have experience with CloudMigrator, AWS toolsets and RaceMI.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works North Highland will work with your organisation to ensure that all business, technical and performance requirements are clearly understood and will develop appropriate approaches to confirm that requirements have been met.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 3 business days, but each item will be escalated according to their importance
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We can provide varying levels of support, with appropriate pricing to go with it. This can include support provided by a Technical Account Manager or Cloud Support Engineer.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £466 to £1876 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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