Hypertension Plus
Hypertension Plus is a primary care remote hypertension management and medication titration platform. Based on workflow algorithms proven in RCTs, and decision-support tools compliant with NICE guidelines, Hypertension Plus is intended to facilate remote population health management, improving outcomes and increasing efficiency of hypertension management in primary care
Features
- Remote management and medication titration of hypertension patients
- Automated decision suport algorithms based on NICE guidelines
- Clinically validated workflows with auto-alerts and reminders.
- Clinical dashboard for visualisation of population health data
- Automated task prioritisation
- Integration with EHR to minimise manual processes
- iOS and Android compatible Patient Applications
- Instant updates of patient monitored blood pressure
- Developed and tested in collaboration with practicing GPs and HCPs
- Patients free to purchase/use any brand of blood pressure device
Benefits
- Streamlines primary care workflows freeing up GP time
- Potential to significantly reduce number of face-to-face appointments
- Patient-facing application supports better medicaiton compliance
- Method proven in TASMIN RCTs to improve blood pressure control
- Uses SNOMED CT codes for coding
- Potential to reduce hypertension related incidences of acute events
- Helps to achieve QOF targets and reporting with less resources
- Patients educated and empowered to actively manage their condition.
- Increased efficiency of patient management
- Reduces time, financial and travel burden on patients
Pricing
£5,000 to £8,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
7 8 7 7 4 4 2 5 4 9 0 2 4 6 8
Contact
OMRON HEALTHCARE
Omron Customer Service UK
Telephone: 01908 258285
Email: paul.stevens@omron.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Limited to usage with Chrome or Microsoft Edge browser for GP dashboard
- System requirements
-
- Patient App iOS version 12 and up
- Patient App Android version 8 and up
- Chrome or Edge internet browser for GP dashboard
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within 2 business days
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Email and phone support is incorporated into our pricing. Support is provided during business hours. Onsite support is provided at extra cost, see our skills for the information age rate card.
Customers (HCPs) will have access to both email and phone support. Patients that are enrolled through their GP surgery have access to email support. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Once enrolled to the Hypertension Plus service, GP surgeries will receive access to all documentation on how to get started and how to use the service, including online training material.
Optionally, training programs can be provided either onsite or remotely. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Patient information is automatically transferred into the EMR during daily operation. At the end-of-contract all system data can be extracted on request of the customer. The request for data extraction can be made through any of the available support channels.
- End-of-contract process
-
At the end of the contract all users of the service, both healthcare professionals and patients, are deactivated. When requested all data can be exported and provided to the customer in CSV format at no additional cost.
Any user data will be managed in accordance with data retention policies outlined and agreed in customer contracts and in accordance with applicable regulations.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The GP Dashboard is a desktop only service designed to be used by GP surgery staff.
The mobile application is intended for use by patients enrolled in the service. - Service interface
- Yes
- Description of service interface
- The GP dashboard is a web interface for healthcare professionals. Through this interface healthcare professionals can administer the services.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- As of submission date no testing of the software has been completed with users of assistive technology, however this is planned in our future testing roadmap
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- The service consitently monitors the demand to disk capacity, CPU and memory resources. When required additional resources are made available to ensure that users do not experiencing any degradation in the service due to high demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Healthcare professional users can track various metrics related to their patients. Including: Number of patient on target, number of patient following their treatment plan, average blood pressure per patient, blood pressure trends, medication taking adherence.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users create a support request either by telephone or by email and Omron Customer Service team will manage the data export process
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- Data uploaded via connection to medical record system
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
In principle our availability is greater than 99.8%
Service Level Agreement for availability is agreed as part of the requirement specification for individual customers (depending on the need and risk of the service provided) - Approach to resilience
- We have multiple servers running in the same region such that if one is down the others can take over the work load.
- Outage reporting
- Users are notified of server outages in the app screen.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
-
Administrators manage access permisions for operators.
The management interface is only accessible with 2-factor authentication. The access permisions for operators are reviewed at least every 3 months. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- JIS Q 15001
- Information security policies and processes
-
Omron has data security and protection policies required by JIS Q 15001
"5.2 Policy".
Our outward policy for personal information protection is
https://www.healthcare.omron.co.jp/policy.html
We have assigned a Senior General Manager as Personal Information Protection Officer. The General Manager for data systems is responsible on a day-to-day basis and does not have a direct reporting line to the Personal Information Protection Officer in order to ensure independence in oversight.
Our security poilicies are systematically reviewed and updated every 3 years.
OMRON HEALTHCARE Co., Ltd (parent organization of Omron Healthcare UK Ltd) is certified with the PrivacyMark (https://privacymark.org/about/outline_and_purpose.html). The grant of use of PrivacyMark requires third-party organizations to objectively evaluate the compliance of private enterprises with all relevant laws and regulations, including JIS Q 15001, and is an effective tool that allows private enterprises to demonstrate that they are in compliance with the law and that they have voluntarily established a personal information protection management system with a high level of protection.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
We have procedures compliant with JIS Q 15001 B.3.4.3.2 "Security control measures".
We monitor the lifetime of all the services and assess for potential security impact every month - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Potential threats are categorised into 3 levels (high, medium and low) by CVSS v.3 score.
High level: Resolve within 1 week.
Medium level: Resolve within 1 month.
Low level: Addressed in regular software updates if deemed necessary
Threat information is from 'Japan Vulnerability Notes' service (https://jvn.jp/index.html ) on a monthly basis - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The service uses AWS monitoring services to detect any potential issues with service. When an issue is detected, security incident procedures are followed as required by JIS Q 15001 C.16.1.5 "Response to personal information security incidents" and C.17.1.1 "Planning personal information secuserity continuity".
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
We have procedures compliant with JIS Q 15001 C.16 "Information security incident control".'-
We have pre-defined processes for incident management that are reviewed and approved at company management level.
- Users can report incidents by e-mail through the app or inquiry form on the OHE website,
- For App users, down-time incidents are reported to app users through on-screen messages.
- Incident reporting is compliant with UK standards. Further information available on-request
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £5,000 to £8,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No