OMRON HEALTHCARE

Hypertension Plus

Hypertension Plus is a primary care remote hypertension management and medication titration platform. Based on workflow algorithms proven in RCTs, and decision-support tools compliant with NICE guidelines, Hypertension Plus is intended to facilate remote population health management, improving outcomes and increasing efficiency of hypertension management in primary care

Features

  • Remote management and medication titration of hypertension patients
  • Automated decision suport algorithms based on NICE guidelines
  • Clinically validated workflows with auto-alerts and reminders.
  • Clinical dashboard for visualisation of population health data
  • Automated task prioritisation
  • Integration with EHR to minimise manual processes
  • iOS and Android compatible Patient Applications
  • Instant updates of patient monitored blood pressure
  • Developed and tested in collaboration with practicing GPs and HCPs
  • Patients free to purchase/use any brand of blood pressure device

Benefits

  • Streamlines primary care workflows freeing up GP time
  • Potential to significantly reduce number of face-to-face appointments
  • Patient-facing application supports better medicaiton compliance
  • Method proven in TASMIN RCTs to improve blood pressure control
  • Uses SNOMED CT codes for coding
  • Potential to reduce hypertension related incidences of acute events
  • Helps to achieve QOF targets and reporting with less resources
  • Patients educated and empowered to actively manage their condition.
  • Increased efficiency of patient management
  • Reduces time, financial and travel burden on patients

Pricing

£5,000 to £8,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.stevens@omron.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 8 7 7 4 4 2 5 4 9 0 2 4 6 8

Contact

OMRON HEALTHCARE Omron Customer Service UK
Telephone: 01908 258285
Email: paul.stevens@omron.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Limited to usage with Chrome or Microsoft Edge browser for GP dashboard
System requirements
  • Patient App iOS version 12 and up
  • Patient App Android version 8 and up
  • Chrome or Edge internet browser for GP dashboard

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within 2 business days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Email and phone support is incorporated into our pricing. Support is provided during business hours. Onsite support is provided at extra cost, see our skills for the information age rate card.

Customers (HCPs) will have access to both email and phone support. Patients that are enrolled through their GP surgery have access to email support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once enrolled to the Hypertension Plus service, GP surgeries will receive access to all documentation on how to get started and how to use the service, including online training material.

Optionally, training programs can be provided either onsite or remotely.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Patient information is automatically transferred into the EMR during daily operation. At the end-of-contract all system data can be extracted on request of the customer. The request for data extraction can be made through any of the available support channels.
End-of-contract process
At the end of the contract all users of the service, both healthcare professionals and patients, are deactivated. When requested all data can be exported and provided to the customer in CSV format at no additional cost.

Any user data will be managed in accordance with data retention policies outlined and agreed in customer contracts and in accordance with applicable regulations.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The GP Dashboard is a desktop only service designed to be used by GP surgery staff.

The mobile application is intended for use by patients enrolled in the service.
Service interface
Yes
Description of service interface
The GP dashboard is a web interface for healthcare professionals. Through this interface healthcare professionals can administer the services.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
As of submission date no testing of the software has been completed with users of assistive technology, however this is planned in our future testing roadmap
API
No
Customisation available
No

Scaling

Independence of resources
The service consitently monitors the demand to disk capacity, CPU and memory resources. When required additional resources are made available to ensure that users do not experiencing any degradation in the service due to high demand.

Analytics

Service usage metrics
Yes
Metrics types
Healthcare professional users can track various metrics related to their patients. Including: Number of patient on target, number of patient following their treatment plan, average blood pressure per patient, blood pressure trends, medication taking adherence.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users create a support request either by telephone or by email and Omron Customer Service team will manage the data export process
Data export formats
CSV
Data import formats
Other
Other data import formats
Data uploaded via connection to medical record system

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
In principle our availability is greater than 99.8%

Service Level Agreement for availability is agreed as part of the requirement specification for individual customers (depending on the need and risk of the service provided)
Approach to resilience
We have multiple servers running in the same region such that if one is down the others can take over the work load.
Outage reporting
Users are notified of server outages in the app screen.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Administrators manage access permisions for operators.

The management interface is only accessible with 2-factor authentication. The access permisions for operators are reviewed at least every 3 months.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
JIS Q 15001
Information security policies and processes
Omron has data security and protection policies required by JIS Q 15001
"5.2 Policy".

Our outward policy for personal information protection is
https://www.healthcare.omron.co.jp/policy.html

We have assigned a Senior General Manager as Personal Information Protection Officer. The General Manager for data systems is responsible on a day-to-day basis and does not have a direct reporting line to the Personal Information Protection Officer in order to ensure independence in oversight.

Our security poilicies are systematically reviewed and updated every 3 years.

OMRON HEALTHCARE Co., Ltd (parent organization of Omron Healthcare UK Ltd) is certified with the PrivacyMark (https://privacymark.org/about/outline_and_purpose.html). The grant of use of PrivacyMark requires third-party organizations to objectively evaluate the compliance of private enterprises with all relevant laws and regulations, including JIS Q 15001, and is an effective tool that allows private enterprises to demonstrate that they are in compliance with the law and that they have voluntarily established a personal information protection management system with a high level of protection.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have procedures compliant with JIS Q 15001 B.3.4.3.2 "Security control measures".

We monitor the lifetime of all the services and assess for potential security impact every month
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are categorised into 3 levels (high, medium and low) by CVSS v.3 score.

High level: Resolve within 1 week.
Medium level: Resolve within 1 month.
Low level: Addressed in regular software updates if deemed necessary

Threat information is from 'Japan Vulnerability Notes' service (https://jvn.jp/index.html ) on a monthly basis
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The service uses AWS monitoring services to detect any potential issues with service. When an issue is detected, security incident procedures are followed as required by JIS Q 15001 C.16.1.5 "Response to personal information security incidents" and C.17.1.1 "Planning personal information secuserity continuity".
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have procedures compliant with JIS Q 15001 C.16 "Information security incident control".'-

We have pre-defined processes for incident management that are reviewed and approved at company management level.
- Users can report incidents by e-mail through the app or inquiry form on the OHE website,
- For App users, down-time incidents are reported to app users through on-screen messages.
- Incident reporting is compliant with UK standards. Further information available on-request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5,000 to £8,000 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.stevens@omron.com. Tell them what format you need. It will help if you say what assistive technology you use.