Exponential-e Ltd

Cloud Connectivity

Exponential-e’s Cloud Connect service enables users to connect with their chosen Cloud Service Provider (CSP). Cloud Connect creates a secure, resilient connection so that our customers can effectively extend their WAN into their virtual Network at the CSP.

Features

  • Connect to AWS, Microsoft Azure, Office365 and Google.
  • Dedicated bandwidth and predictable low latency.
  • Connect centrally via your VPLS WAN or from dedicated sites.
  • Dedicated EVCs to dedicated Clouds over the same physical connection.
  • Range of bandwidths to suit the needs of your organisation.
  • Scalable capacity.
  • Mesh selected CSPs by selecting dedicated EVCs between them.
  • Fully redundant connections by design.

Benefits

  • Consistent high level performance.
  • Fast and reliable service delivery backed by stringent SLA’s.
  • Significant quality end user experience.
  • Ease of inter-operability.
  • Flexible service to scale with your organisations needs.
  • Seamless user experience without interruption to CSP of choice.
  • Reassurance the traffic the user is sending is safe
  • Cost savings - no need to take additional back up.
  • You dictate the format for CSP connectivity.

Planning

Planning
Planning service Yes
How the planning service works We will work with you to understand your requirements and plan accordingly through our network.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Amazon Web Services (AWS)
  • Google
  • Office 365
  • Microsoft Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We will work with you to understand your migration requirements and support your requirements based on our discussions.

The estimated lead time is 25 working days from order acceptance if provisioned over an existing fibre service or 25 working days from the date of provision of any new Exponential-e fibre service required, with confirmation that your CSP port is in place.

If required, we will provide the necessary connectivity details which enable you to commission the service into your network, where you manage the routers. If Exponential-e are providing managed routers, we will commission the service.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Amazon Web Services (AWS)
  • Google
  • Office 365
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Tests are run to confirm connectivity is established between Exponential-e and the CSP, in addition to checks to confirm the accepted prefix is passed on by ourselves.

Security testing

Security testing
Security services Yes
Security services type
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support and incident management is provided by Exponential-e’s UK Service Desk. This is manned 24/7 x 365 by qualified engineers, and meets/exceeds Service Management Levels (SML) 1-4 of GCloud 11. Our Service Desk is aligned to ITIL and industry best practice guidelines.

Our customer premise equipment (CPE) enables our Service Desk to proactively monitor all services and, in the event of service disruption, alerts are sent to your team and ours, and an incident is automatically generated in our system. You will receive a unique reference for the incident and updates provided regularly until resolved. Once an incident is logged, our Service Desk will initiate diagnostics to restore service and identify the root cause of the issue.

Issues can be raised by phone, email or via our ServiceNow portal.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Bespoke support packages available to suit customer requirements.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Equinix

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £2828 per instance per year
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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