FUTUREGOV. LTD

Patchwork

Patchwork is the simple and secure web tool to connect professionals working with vulnerable people across many agencies. By helping professionals reveal the hidden network around a client and better communicate across organisations, Patchwork supports the safeguarding of vulnerable people and enables successful multi-agency working.

Features

  • Secure, web-based access
  • Intuitive user interface
  • Graphical professional networks
  • Contact directory
  • Powerful search
  • Live reporting
  • Client login
  • Client-to-practitioner "Contact Me" button
  • Inbuilt on-boarding process
  • Robust audit

Benefits

  • Improve safeguarding of vulnerable people
  • Improve multi-agency working
  • Easily identify the hidden professional network around a client
  • Easily connect with professionals from different agencies
  • Quickly access other professionals contact details
  • Share concerns with other professionals within your network
  • Enable clients to take ownership of their data

Pricing

£20000 to £30000 per instance

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

786870806447087

FUTUREGOV. LTD

Dominic Campbell

07968 946 360

dom@wearefuturegov.com

Support

Support
Support service type
  • Service desk
  • Email
Support accessible to any third-party suppliers Yes
Support availability The FutureGov customer support desk is open between the hours of 9am and 6pm, Monday to Friday (excluding bank holidays).
Standard support response times FutureGov aim to respond to all support calls within 1 hour.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time Technical set-up in 5 days, implementation lead time may vary
Service deprovisioning time 2 weeks

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in
  • Ruby (on Rails)
  • Java Script (JQuery)
  • SQL (PostgreSQL)

API access

API access
API access available and supported Yes
API type RESTful API, JSON response body

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Tablet

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Service provider assertion
Datacentre protection Yes, assured by Service provider assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Service provider assertion
Service availability 99.95%, assured by Independent validation of assertion

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Service provider assertion
Type of consumer Anyone - public, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales No, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents No, assured by Service provider assertion
Security incident definition published No, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment No, assured by Service provider assertion
Third-party supplier compliance monitoring No, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Service provider assertion
User access control through support channels Yes, assured by Service provider assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions No, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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