FUTUREGOV. LTD

Patchwork

Patchwork is the simple and secure web tool to connect professionals working with vulnerable people across many agencies. By helping professionals reveal the hidden network around a client and better communicate across organisations, Patchwork supports the safeguarding of vulnerable people and enables successful multi-agency working.

Features

  • Secure, web-based access
  • Intuitive user interface
  • Graphical professional networks
  • Contact directory
  • Powerful search
  • Live reporting
  • Client login
  • Client-to-practitioner "Contact Me" button
  • Inbuilt on-boarding process
  • Robust audit

Benefits

  • Improve safeguarding of vulnerable people
  • Improve multi-agency working
  • Easily identify the hidden professional network around a client
  • Easily connect with professionals from different agencies
  • Quickly access other professionals contact details
  • Share concerns with other professionals within your network
  • Enable clients to take ownership of their data

Pricing

£20000 to £30000 per instance

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

786870806447087

FUTUREGOV. LTD

Dominic Campbell

07968 946 360

dom@wearefuturegov.com

Support

Support
Name Content
Support service type
  • Service desk
  • Email
Support accessible to any third-party suppliers Yes
Support availability The FutureGov customer support desk is open between the hours of 9am and 6pm, Monday to Friday (excluding bank holidays).
Standard support response times FutureGov aim to respond to all support calls within 1 hour.
Incident escalation process available Yes

Open standards

Open standards
Name Content
Open standards supported and documented No

Onboarding and offboarding

Onboarding and offboarding
Name Content
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Name Content
Real-time management information available Yes

Cloud features

Cloud features
Name Content
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Name Content
Self-service provisioning supported No
Service provisioning time technical set-up in 5 days, implementation lead time may vary
Service deprovisioning time 2 weeks

Open source

Open source
Name Content
Open-source software used and supported Yes

Code libraries

Code libraries
Name Content
Languages your code libraries are written in
  • Ruby (on Rails)
  • Java Script (JQuery)
  • SQL (PostgreSQL)

API access

API access
Name Content
API access available and supported Yes
API type RESTful API, JSON response body

Networks and connectivity

Networks and connectivity
Name Content
Networks the service is directly connected to Internet

Access

Access
Name Content
Supported web browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Tablet

Data storage

Data storage
Name Content
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Name Content
Data protection between user device and service
  • TLS (HTTPS or VPN) version 1.2 or later
  • Legacy SSL or TLS (HTTPS or VPN)
Assured by independent testing of implementation

Asset protection and resilience

Asset protection and resilience
Name Content
Datacentre location
  • UK
  • EU
  • Rest of world
Data management location
  • UK
  • EU
  • Rest of world
Legal jurisdiction of service provider UK
Datacentre protection Yes
Data-at-rest protection Secure containers, racks or cages
Secure data deletion Other secure erasure process
Service availability 99.95, assured by independent validation of assertion

Separation between consumers

Separation between consumers
Name Content
Cloud deployment model Public cloud
Type of consumer Anyone - public
Services separation Yes
Services management separation Yes

Governance

Governance
Name Content
Governance framework Yes

Configuration and change management

Configuration and change management
Name Content
Change impact assessment Yes

Vulnerability management

Vulnerability management
Name Content
Vulnerability assessment Yes
Vulnerability monitoring Yes
Vulnerability mitigation prioritisation Yes
Vulnerability tracking Yes
Vulnerability mitigation timescales No

Event monitoring

Event monitoring
Name Content
Event monitoring Yes

Incident management

Incident management
Name Content
Incident management processes Yes
Consumer reporting of security incidents No
Security incident definition published No

Personnel security

Personnel security
Name Content
Personnel security checks Employment checks

Secure development

Secure development
Name Content
Secure development Yes
Secure design, coding, testing and deployment Yes
Software configuration management Yes

Supply-chain security

Supply-chain security
Name Content
Visibility of data shared with third-party suppliers Yes
Third-party supplier security requirements Yes
Third-party supplier risk assessment No
Third-party supplier compliance monitoring No

Authentication of consumers

Authentication of consumers
Name Content
User authentication and access management Yes
User access control through support channels Yes

Separation and access control within management interfaces

Separation and access control within management interfaces
Name Content
User access control within management interfaces Yes
Administrator permissions No

Identity and authentication

Identity and authentication
Name Content
Identity and authentication controls Username and strong password/passphrase enforcement

Secure service administration

Secure service administration
Name Content
Service management model Service management via bastion hosts

Audit information provision to consumers

Audit information provision to consumers
Name Content
Audit information provided Data made available by negotiation

Secure use of the service by the customer

Secure use of the service by the customer
Name Content
Device access method Unknown devices
Training Yes
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