Recipero Ltd

Report My Find

REPORTMYFIND is a found property recording system that takes away from police forces the onerous recording of found property. Recipero charge members of the public normally. However, if your force has a licence then reports where the find is within your force area are provided free to the public.


  • Easy to use web interface
  • Automatic mapping of found location to force areas.
  • Accessible for police from within the National Mobile Property Register.
  • Records visible to PNC.
  • Found property matched to force loss reports
  • Finds matched to loss reports
  • Finds matched to loss reports


  • Reports are visible nationally
  • Finds are matched against known loss reports
  • Improved property repatriation rates.
  • Reduced call-handling costs for police.
  • Allows police to avoid handling found property (with some exceptions).
  • Increased public service satisfaction ratings.


£1000 to £70000 per licence per year

  • Free trial available

Service documents

G-Cloud 9


Recipero Ltd

Les Gray

07968 064333

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Internet web browser access mobile or desktop
  • Or a PNC account
  • Or Met PDA Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support No
Support levels We provide free email support and voice call backs where an issue requires it. All support questions are responded to with our best endeavours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide free on-site awareness training also video and documentation support.
Service documentation No
End-of-contract data extraction No relevant. The public submit data and this becomes the property of the vendor subject to the individuals rights.
End-of-contract process Unlimited users within an organisation and unlimited searches. Additional charges may apply if additional data sources required to be routed through NMPR require their own charges.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AAA
Accessibility testing Automated compliance testing.
What users can and can't do using the API API access is provided on a project basis and usually subject to customisation.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Users may be granted privileges such as covert, audit log, information reports and organisation structure. Session timeouts may be set to personal preferences.


Independence of resources We run a multi-cluster fully geographically redundant service. Additional capacity when introduced is shared across all users and products and auto scaled to demand.


Service usage metrics Yes
Metrics types We provide monthly updated dashboards and regular reports.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data export is not relevant to this service.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We achieve availability in excess of 99.8%. We do not offer an SLA on this service unless by specific user request.
Approach to resilience This data is available on request.
Outage reporting In the unlikely event of an outage we will email all affected users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted by privilege, credentials, 2FA and VPNs.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DAS Accreditation
ISO/IEC 27001 accreditation date Nov 2016
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • National Police Accreditation (for PNC connection & gateway)
  • Secured By Design

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have an accredited ISO27001 ISMS. Specific policies are confidential and available upon request to interested public sector organisations subject to satisfactory security clearance and process.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change control policy as part of ISO27001 ISMS
Vulnerability management type Supplier-defined controls
Vulnerability management approach Risk assessment to ISO27001
Protective monitoring type Supplier-defined controls
Protective monitoring approach Documented policies within our ISO27001 ISMS. We have a documented response procedure the details of which are restricted and available to public bodies upon request.
Incident management type Supplier-defined controls
Incident management approach Documented policies within our ISO27001 ISMS. We have a documented incident management procedure the details of which are restricted and available to public bodies upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)


Price £1000 to £70000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full free trial for 30 days for any public sector organisations (subject to you carrying the suitable security clearances to access the information contained in the service)


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Terms and conditions document View uploaded document
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